$5 Chicken sandwich w/4 piece nuggets fries and a drink is a great deal.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Mcchicken, World Famous Fries
angel edmond
Worst fast food restaurant ever. Just shut it down. I've already called the area manager about them before. Apparently it made no difference. Just stood at the counter for more than 10 minutes and never got waited on. I asked if someone could take our order. Someone said she would but still never made it up to the front. So we finally left. 5 other customers standing and waiting as well. Manager standing in the back watching us wait. Employees with long hair not pulled back. No one wearing gloves making food. This place is disgusting.
Atmosphere: 1
Food: 1
Service: 1
Gil Pearman
Slow drive through service
Barbara Knick
Duh!!! It's mcdonalds
Atmosphere: 2
Food: 2
Service: 2
Connie Ropert
Love me some Ronald
Atmosphere: 5
Food: 5
Service: 5
Ryan Oswald
People are nice but the service is unbelievably slow. Do not eat in. No soda fountain. You have to ask for ketchup. But the people are nice at least
mayumi labastard
Worst mcdonald's in virginia
Atmosphere: 1
Food: 1
Service: 1
CAY Hernández
Awful service. Nothing is what you order, always forget the condiments, napkins and utensils. Not just once, but every time. You have to be going back and forth to the counter to get what you really ordered completed.
Atmosphere: 2
Food: 2
Service: 1
tlw237
I went to this fast food place at about 5:14 a.m. today and an employee said something over the intercom, I didn’t hear what they said so I said hello. A lady responds I’m the only one in here so you’re going to have to hold on I’m sorry. She said it in a rude way. This is unacceptable and bad customer service!
Billy Shreck
used my app, went through the drive thru and received quick and courteous service.
They had speedy service and I was greeted friendly. Not to mention the gal taking my order complimented my outfit. Was a great pick me up.
The Place Guide
Not like it used to be
Atmosphere: 4
Food: 4
Service: 4
Private
Every single time I order,it dont matter through fash or in person they ALWAYS MESS UP MY ORDER.when they deliver n mess up I have to call n they replace the meal but when you make a habit of it they probably would think its a lie,they messed up on 3 deliveries and I called once.I no longer go to that McDonald's.
UPDATE** So my wife had placed an order at the 720 Town Center location on July 2 and per usual the order wasn't right. I called and spoke to the MOD, who was a thin lanky woman w glasses and curly hair, I only know because my wife spoke to her and got the order from her. She quickly took down my name, my order number and said next time your up this way you can get your reorder. On July 4th, I had called the location to let them know I was coming if they could please get the order ready. I was speaking to Dave, I believe was his name, and he said he was the GM and said with out a receipt or your name in our book there was nothing he could do. I said excuse me, I literally just did this 2 days ago and I have my bank statement with the purchase and my call log showing I called them that morning along with my order saved in the app. He still said sorry I need a name or reciept. I was so angry I hung up and when I called back spoke to the same woman who took down my name and when I told her my name and order number she proceeded to tell me that the only thing that proves is I can recite the number 811. At that point I told her about herself and hung up the phone. When I finally got all of my proof gathered I called back 1 last time. By accident I must have called the Main St location. I spoke to a gentleman named Shawn and I asked him if the 2 restaurants were linked. He said they were but he was the SM of the Main St store. I began to explain what happened and without and questions he told me to come on into his location and he would gladly remake the order. I couldn't believe it. The difference between customer service skills and tone of voice was like night and day. I said are you sure, I didn't feel like it was his responsibility to do that, but he did it because I was so upset over how I was being mistreated by the managers at the other location. Since Shawn has been at this McDonald's its gotten so much better. Its crazy just how 1 person can truly make all the difference. If you have the choice to which location you want to visit, just ask yourself, do I want to be mistreated or receive terrible customer service, or do I want better customer service and better food? Go see Shawn, he's doing great things. If you know Dave at Town Center, then he needs to go back to management training 101, and listen to your customers.
Atmosphere: 2
Food: 1
Service: 2
Richard Long
I would give this more but it’s kinda filthy There’s stickers on the pole and there’s trash flying through parking lot maybe management should get that cleaned up
Atmosphere: 1
Food: 1
Service: 1
Emily Nelson
I went through the McDonald's Main St the other day during lunch and I was satisfied with my experience. I ordered the cheeseburger meal with no pickles and no onions, and they actually got it right. Usually when I stop by other places, it isn't the case. The staff was friendly and quick, even with the lunch rush. Solid experience overall. I will definitely stop by again when I’m in the area.
$5 Chicken sandwich w/4 piece nuggets fries and a drink is a great deal.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Mcchicken, World Famous Fries
Worst fast food restaurant ever. Just shut it down. I've already called the area manager about them before. Apparently it made no difference. Just stood at the counter for more than 10 minutes and never got waited on. I asked if someone could take our order. Someone said she would but still never made it up to the front. So we finally left. 5 other customers standing and waiting as well. Manager standing in the back watching us wait. Employees with long hair not pulled back. No one wearing gloves making food. This place is disgusting.
Atmosphere: 1
Food: 1
Service: 1
Slow drive through service
Duh!!! It's mcdonalds
Atmosphere: 2
Food: 2
Service: 2
Love me some Ronald
Atmosphere: 5
Food: 5
Service: 5
People are nice but the service is unbelievably slow. Do not eat in. No soda fountain. You have to ask for ketchup. But the people are nice at least
Worst mcdonald's in virginia
Atmosphere: 1
Food: 1
Service: 1
Awful service. Nothing is what you order, always forget the condiments, napkins and utensils. Not just once, but every time. You have to be going back and forth to the counter to get what you really ordered completed.
Atmosphere: 2
Food: 2
Service: 1
I went to this fast food place at about 5:14 a.m. today and an employee said something over the intercom, I didn’t hear what they said so I said hello. A lady responds I’m the only one in here so you’re going to have to hold on I’m sorry. She said it in a rude way. This is unacceptable and bad customer service!
used my app, went through the drive thru and received quick and courteous service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They had speedy service and I was greeted friendly. Not to mention the gal taking my order complimented my outfit. Was a great pick me up.
Not like it used to be
Atmosphere: 4
Food: 4
Service: 4
Every single time I order,it dont matter through fash or in person they ALWAYS MESS UP MY ORDER.when they deliver n mess up I have to call n they replace the meal but when you make a habit of it they probably would think its a lie,they messed up on 3 deliveries and I called once.I no longer go to that McDonald's.
UPDATE** So my wife had placed an order at the 720 Town Center location on July 2 and per usual the order wasn't right. I called and spoke to the MOD, who was a thin lanky woman w glasses and curly hair, I only know because my wife spoke to her and got the order from her. She quickly took down my name, my order number and said next time your up this way you can get your reorder. On July 4th, I had called the location to let them know I was coming if they could please get the order ready. I was speaking to Dave, I believe was his name, and he said he was the GM and said with out a receipt or your name in our book there was nothing he could do. I said excuse me, I literally just did this 2 days ago and I have my bank statement with the purchase and my call log showing I called them that morning along with my order saved in the app. He still said sorry I need a name or reciept. I was so angry I hung up and when I called back spoke to the same woman who took down my name and when I told her my name and order number she proceeded to tell me that the only thing that proves is I can recite the number 811. At that point I told her about herself and hung up the phone. When I finally got all of my proof gathered I called back 1 last time. By accident I must have called the Main St location. I spoke to a gentleman named Shawn and I asked him if the 2 restaurants were linked. He said they were but he was the SM of the Main St store. I began to explain what happened and without and questions he told me to come on into his location and he would gladly remake the order. I couldn't believe it. The difference between customer service skills and tone of voice was like night and day. I said are you sure, I didn't feel like it was his responsibility to do that, but he did it because I was so upset over how I was being mistreated by the managers at the other location. Since Shawn has been at this McDonald's its gotten so much better. Its crazy just how 1 person can truly make all the difference. If you have the choice to which location you want to visit, just ask yourself, do I want to be mistreated or receive terrible customer service, or do I want better customer service and better food? Go see Shawn, he's doing great things. If you know Dave at Town Center, then he needs to go back to management training 101, and listen to your customers.
Atmosphere: 2
Food: 1
Service: 2
I would give this more but it’s kinda filthy
There’s stickers on the pole and there’s trash flying through parking lot maybe management should get that cleaned up
Atmosphere: 1
Food: 1
Service: 1
I went through the McDonald's Main St the other day during lunch and I was satisfied with my experience. I ordered the cheeseburger meal with no pickles and no onions, and they actually got it right. Usually when I stop by other places, it isn't the case. The staff was friendly and quick, even with the lunch rush. Solid experience overall. I will definitely stop by again when I’m in the area.
Atmosphere: 5
Food: 5
Service: 5
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