Did not have the refresca drinks anymore even though it clearly showed them on their menu
Barb LeRoy
Spent over 30 min in the drive thru.
Atmosphere: 3
Food: 4
Service: 1
Thomas L
No breakfast
Atmosphere: 1
Food: 1
Service: 1
Emily Anna
If there were zero stars I'd give them that. We got to the drive thru at 7:30pm tonight (sunday) and there was one car in front of me. I was told they didnt have enough people and they were too busy to take my order, which wasnt huge literally just a few soft tacos. I would have been willing to wait a few minutes but couldnt even get a word in before the guy told me I had to leave because they were just too busy for my order. We left and went to popeyes🤷♀️
Atmosphere: 1
Food: 1
Service: 1
Thomas Marshall
Never enough staff. Waited over 30 minutes for $7 worth of food. People were complaining but I ordered online so there was no way to cancle the order.
Atmosphere: 1
Food: 4
Service: 1
Vira Patel
This establishment was horrible and the staff were incredibly rude. The soap disperser in the women’s restroom wasn’t even on the wall. I asked if my order had gone through, and the employee that was helping me took a look, and then went on break. I was on a bus trip when this had happened for a school activity, and I held up two 840 Shenandoah Village Dr, Waynesboro, VA 22980 buses because the employee decided to be petty after I asked if my food was ready after waiting for 30+ minutes, and held it back for another 15. A nice old lady asked me how long I’d been waiting after I ordered, and I said about 40 minutes. She walked out the door and left. At this point, my teacher had to come into the store, and ask me what was going on because I was 10 minutes late to getting to the bus. I had ordered 30 minutes before this. Overall, save your time and find another place to eat, or another Taco Bell.
Atmosphere: 1
Food: 3
Service: 1
John Nagelkirk
This is a little late in coming, but I strongly felt the need to pass this on. I visited this location on 25 Aug 25 at around 1740 during a bus trip stop for dinner. My first stop when entering the restaurant was to the bathroom, and it was the most disgusting thing I've ever seen. There was no urinal, so one was forced to use the only stall, and I left without using it because there was fecal matter all over the stool, floor and walls. I washed my hands thoroughly and left, then going to the food ordering counter. I waited for an associate as I had questions before placing an order, but after several minutes and having not even been acknowledged, I turned to the self-service kiosk. Here I found the screen smeared with what I don't know and I had no desire to touch it, so returned to the counter. After a few more minutes and still no acknowledgement, I left without a meal. Their food might be excellent, I don't know. But after seeing the restroom and ordering kiosk, I started to wonder what level of cleanliness might exist in the kitchen and elsewhere. Hopefully by now they've resolved those issues and somebody can report on it accordingly.
Atmosphere: 3
Service: 1
Johnny June Rudisill
forgot some of my order & my pepsi had nearly ran out of syrup
Atmosphere: 4
Food: 5
Service: 4
Jade Ashley
This used to be the best Taco Bell in the area, in the past several months, they have been unable to do anything in a timely manner, their staff rarely even speak to the restaurant customers, and they are so preoccupied on ensuring that their drive-through is as quick as possible that you are going to wait at least 30 minutes from the time that you order inside until the time that you get your food. This has happened to me three times now and I had an employee there. Tell me that she thinks I needed to order from the drive-through in the future and then just come inside and sit down. The fact that the employee is saying that as well just shows you how this manager is unable to run a successful fast food restaurant.
Atmosphere: 1
Food: 3
Service: 1
nevaeh truslow
My food was ice cold when I got it it took more than 30 minutes to make and it’s ice cold? It just don’t make sense.
Took them 30 minutes to fulfill my order and they weren’t even busy. All I ordered was two tacos and a burrito. After all that waiting, they still got my order wrong. I think they only had one person working walkup orders while this one lady was just sitting there on her phone in the kitchen. The men’s bathroom was also pretty gross even though there’s a sign on the door that says they check it every 20 minutes. While I was there waiting, nobody checked it. This experience was ridiculous. I had somewhere to be and they wasted my time. I regret going there today. I’m not sure I’ll go back to this location.
Atmosphere: 2
Food: 4
Service: 1
Alexis Lehmann
We were told it would be a little while for our order because there were only two people working. There were no other customers around. Staff was extremely rude. We left without food.
Atmosphere: 1
Service: 1
John Rorabaugh
WHAT GIVES??My wife went inside to get dinner no one on front counter. Everybody was hanging out in back chatting. She waited like 10 minutes. N OTHING ! A n employee even walked by NOTHING! Steak and shkre used to be on this spot maybe it's jinxed. One and done. I had similar situation at McDonald's there was an empty car sitting at drive thru window at midnight not a soul around I left. W A Y N E S B O R O !!!
Atmosphere: 1
Service: 1
Ken Warren
I know we're in a new age with technology, but the human factor is gone in Taco Bell nobody even comes to the front anymore. You have to ask for your, cups in.this store was nasty. I don't know when the last time it has been cleaned.
Did not have the refresca drinks anymore even though it clearly showed them on their menu
Spent over 30 min in the drive thru.
Atmosphere: 3
Food: 4
Service: 1
No breakfast
Atmosphere: 1
Food: 1
Service: 1
If there were zero stars I'd give them that. We got to the drive thru at 7:30pm tonight (sunday) and there was one car in front of me. I was told they didnt have enough people and they were too busy to take my order, which wasnt huge literally just a few soft tacos. I would have been willing to wait a few minutes but couldnt even get a word in before the guy told me I had to leave because they were just too busy for my order. We left and went to popeyes🤷♀️
Atmosphere: 1
Food: 1
Service: 1
Never enough staff. Waited over 30 minutes for $7 worth of food. People were complaining but I ordered online so there was no way to cancle the order.
Atmosphere: 1
Food: 4
Service: 1
This establishment was horrible and the staff were incredibly rude. The soap disperser in the women’s restroom wasn’t even on the wall. I asked if my order had gone through, and the employee that was helping me took a look, and then went on break. I was on a bus trip when this had happened for a school activity, and I held up two 840 Shenandoah Village Dr, Waynesboro, VA 22980 buses because the employee decided to be petty after I asked if my food was ready after waiting for 30+ minutes, and held it back for another 15. A nice old lady asked me how long I’d been waiting after I ordered, and I said about 40 minutes. She walked out the door and left. At this point, my teacher had to come into the store, and ask me what was going on because I was 10 minutes late to getting to the bus. I had ordered 30 minutes before this. Overall, save your time and find another place to eat, or another Taco Bell.
Atmosphere: 1
Food: 3
Service: 1
This is a little late in coming, but I strongly felt the need to pass this on. I visited this location on 25 Aug 25 at around 1740 during a bus trip stop for dinner. My first stop when entering the restaurant was to the bathroom, and it was the most disgusting thing I've ever seen. There was no urinal, so one was forced to use the only stall, and I left without using it because there was fecal matter all over the stool, floor and walls. I washed my hands thoroughly and left, then going to the food ordering counter. I waited for an associate as I had questions before placing an order, but after several minutes and having not even been acknowledged, I turned to the self-service kiosk. Here I found the screen smeared with what I don't know and I had no desire to touch it, so returned to the counter. After a few more minutes and still no acknowledgement, I left without a meal. Their food might be excellent, I don't know. But after seeing the restroom and ordering kiosk, I started to wonder what level of cleanliness might exist in the kitchen and elsewhere. Hopefully by now they've resolved those issues and somebody can report on it accordingly.
Atmosphere: 3
Service: 1
forgot some of my order & my pepsi had nearly ran out of syrup
Atmosphere: 4
Food: 5
Service: 4
This used to be the best Taco Bell in the area, in the past several months, they have been unable to do anything in a timely manner, their staff rarely even speak to the restaurant customers, and they are so preoccupied on ensuring that their drive-through is as quick as possible that you are going to wait at least 30 minutes from the time that you order inside until the time that you get your food. This has happened to me three times now and I had an employee there. Tell me that she thinks I needed to order from the drive-through in the future and then just come inside and sit down. The fact that the employee is saying that as well just shows you how this manager is unable to run a successful fast food restaurant.
Atmosphere: 1
Food: 3
Service: 1
My food was ice cold when I got it it took more than 30 minutes to make and it’s ice cold? It just don’t make sense.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Took them 30 minutes to fulfill my order and they weren’t even busy. All I ordered was two tacos and a burrito. After all that waiting, they still got my order wrong. I think they only had one person working walkup orders while this one lady was just sitting there on her phone in the kitchen. The men’s bathroom was also pretty gross even though there’s a sign on the door that says they check it every 20 minutes. While I was there waiting, nobody checked it. This experience was ridiculous. I had somewhere to be and they wasted my time. I regret going there today. I’m not sure I’ll go back to this location.
Atmosphere: 2
Food: 4
Service: 1
We were told it would be a little while for our order because there were only two people working. There were no other customers around. Staff was extremely rude. We left without food.
Atmosphere: 1
Service: 1
WHAT GIVES??My wife went inside to get dinner no one on front counter. Everybody was hanging out in back chatting. She waited like 10 minutes. N OTHING ! A n employee even walked by NOTHING!
Steak and shkre used to be on this spot maybe it's jinxed. One and done.
I had similar situation at McDonald's there was an empty car sitting at drive thru window at midnight not a soul around I left.
W A Y N E S B O R O !!!
Atmosphere: 1
Service: 1
I know we're in a new age with technology, but the human factor is gone in Taco Bell nobody even comes to the front anymore. You have to ask for your, cups in.this store was nasty. I don't know when the last time it has been cleaned.
Atmosphere: 2
Food: 2
Service: 1
Its a Taco Bell
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