This Ben and Jerry’s is going downhill. The staff are struggling and I believe it’s because they are too busy talking about the customers. Disappointed… we will not return.
Elizabeth Walker
Ordering wasn't too much pressure but it seems the employees are more concerned with socializing and whispering about customers than actually focusing on their duties. Definitely should work on their actual jobs and not focus so much on talking about people especially at the prices being charged for small scoops/cups. Definitely will go to a different Ben & Jerry's next time.
Ava Falconer
The ice cream was really good and the staff was nice. But it was low key expensive, it was $10 for a small cup of ice cream. Like guys!?! Idk it was chill tho
T8528sl Last name
“Home of the $12 ice cream cone!” Great ice cream but expensive.
Response to the response: I’m guessing the economics of ice cream are likely similar for other companies / franchises. I haven’t ever paid $12 for an ice cream cone however. It’s an outlier. I understand from other posts that you’re active in the community and supportive. Thank you for that.
Ruth potter
Delicious!
Keith Malatesta
Place is a ripoff. $8+ dollars for a small ice cream?!? Save your money. Go to the Yorktown pub and get dessert. Bob: I get it. Ditch Ben and Jerrys. Their ice cream is overpriced even at the supermarket. Find a local supplier, change your name to Bob's local ice cream. Better yet, make it yourself. Lower your costs, Increase your profit margins and provide an affordable product. (If you build, they will come)
Laura T
Thank you, Max!!
Lisa Michelle
The owner is the kindest man!!! Love seeing him at Lions Bridge & Hampton Convention Center events! Great dairy alternatives! Delicious coffee!!! Please open more locations!!!
Erica Wrisbon
Great customer service. Fast and polite.
Belinda Hughes
Great selection of icecream and pastries and coffee !!
Dietary restrictions: Had some non dairy options
Kid-friendliness: Cute shop with inside and outside seating .
Quality is very good, service is also. The value is only fair.
Atmosphere: 4
Food: 5
Service: 5
Crystal Steward
We got them to cater at our facility NFI Industries in Suffolk, VA for National Ice cream month celebration for employee appreciation. THEY WERE AWESOME! Their service was amazing with their Ice cream cow truck, respectful, friendly, Ice cream was amazing. This event was to provide ice cream to both our facilities on Enterprise Drive and Kenyon Rd, not even a mile from one another. The Employees at the Kenyon facility was super swapped and couldn't break away, so once Daniel and his team was done with us, they drove over to cater to them! On top of that, they brought in the ice cream to the associates in the warehouse that could not step away! This was fantastic all around! I know I said it a million times, THANK YOU SO MUCH!
Atmosphere: 5
Food: 5
Service: 5
Paxton Spencer
As always with tourist places, prices are expensive so watch out if you have a family and tight vacation budget. No room inside when busy, super crowded at times and every time I went in there they didn't have much (Spent a few months in the area). So not much of a selection for an area that sees a lot of people. (Say they have it online, but do not when visiting) So expect long lines, crowded tight inside building, not much to pick from and expensive for what you get. Check out locally owned ice cream shops nearby, get more for your buck and more choices!
Atmosphere: 4
Food: 3
Service: 4
Russ Mason
Friendly staff, fun atmosphere, and typical Ben & Jerry’s flavor offerings. Great spot near the water in historic Yorktown.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Addicted to Chocolate Shake, Hot Fudge, Whipped Cream
Savannah Madison
The price is ridiculous. $2 upcharge for the sprinkles (see photo). So over $12 for one portion of ice cream. The service staff was unfriendly and rude.
This Ben and Jerry’s is going downhill. The staff are struggling and I believe it’s because they are too busy talking about the customers. Disappointed… we will not return.
Ordering wasn't too much pressure but it seems the employees are more concerned with socializing and whispering about customers than actually focusing on their duties. Definitely should work on their actual jobs and not focus so much on talking about people especially at the prices being charged for small scoops/cups. Definitely will go to a different Ben & Jerry's next time.
The ice cream was really good and the staff was nice. But it was low key expensive, it was $10 for a small cup of ice cream. Like guys!?! Idk it was chill tho
“Home of the $12 ice cream cone!”
Great ice cream but expensive.
Response to the response: I’m guessing the economics of ice cream are likely similar for other companies / franchises. I haven’t ever paid $12 for an ice cream cone however. It’s an outlier. I understand from other posts that you’re active in the community and supportive. Thank you for that.
Delicious!
Place is a ripoff. $8+ dollars for a small ice cream?!? Save your money. Go to the Yorktown pub and get dessert. Bob: I get it. Ditch Ben and Jerrys. Their ice cream is overpriced even at the supermarket. Find a local supplier, change your name to Bob's local ice cream. Better yet, make it yourself. Lower your costs, Increase your profit margins and provide an affordable product. (If you build, they will come)
Thank you, Max!!
The owner is the kindest man!!! Love seeing him at Lions Bridge & Hampton Convention Center events! Great dairy alternatives! Delicious coffee!!! Please open more locations!!!
Great customer service. Fast and polite.
Great selection of icecream and pastries and coffee !!
Dietary restrictions: Had some non dairy options
Kid-friendliness: Cute shop with inside and outside seating .
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Quality is very good, service is also.
The value is only fair.
Atmosphere: 4
Food: 5
Service: 5
We got them to cater at our facility NFI Industries in Suffolk, VA for National Ice cream month celebration for employee appreciation. THEY WERE AWESOME! Their service was amazing with their Ice cream cow truck, respectful, friendly, Ice cream was amazing. This event was to provide ice cream to both our facilities on Enterprise Drive and Kenyon Rd, not even a mile from one another. The Employees at the Kenyon facility was super swapped and couldn't break away, so once Daniel and his team was done with us, they drove over to cater to them! On top of that, they brought in the ice cream to the associates in the warehouse that could not step away! This was fantastic all around! I know I said it a million times, THANK YOU SO MUCH!
Atmosphere: 5
Food: 5
Service: 5
As always with tourist places, prices are expensive so watch out if you have a family and tight vacation budget. No room inside when busy, super crowded at times and every time I went in there they didn't have much (Spent a few months in the area). So not much of a selection for an area that sees a lot of people. (Say they have it online, but do not when visiting) So expect long lines, crowded tight inside building, not much to pick from and expensive for what you get. Check out locally owned ice cream shops nearby, get more for your buck and more choices!
Atmosphere: 4
Food: 3
Service: 4
Friendly staff, fun atmosphere, and typical Ben & Jerry’s flavor offerings. Great spot near the water in historic Yorktown.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Addicted to Chocolate Shake, Hot Fudge, Whipped Cream
The price is ridiculous. $2 upcharge for the sprinkles (see photo). So over $12 for one portion of ice cream. The service staff was unfriendly and rude.
Atmosphere: 2
Food: 2
Service: 1
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