So I got my food super quick. Ordered through the app. And arrived couple minutes early before the estimated time. And they immediately handed me the food. So, got home and food was still hot which is good. I did not like the tenders, the first one was ok. Then I got through the others and super super dry and hard. Couldn’t finish it. And super disappointing. I ordered a blt frisco which was okay. I modified mine and they def provided what I ordered, but the quality of the food itself has really gone downhill since I remembered. Their bacon is not that good. Next time, I’ll skip the tenders cause those are a hit or a miss and just stick with a simple cheeseburger and hotdog. I don’t think my experience was entirely the workers fault. I think it’s the product itself greatly needs to be improved.
Atmosphere: 5
Food: 2
Service: 5
Terri Pinn
I am writing to formally express my dissatisfaction with my recent experience at your restaurant. I ordered a #10 chicken sandwich via the drive-thru, but I was mistakenly given a Nashville chicken sandwich. When I returned to the store to notify the staff, the cashier apologized for the error and they made a new sandwich for me. However, the cook responded loudly from the kitchen that he had “just taken some out.”
After returning to my car and taking a bite of the sandwich, I found the bread to be stale and difficult to bite through. Furthermore, I was disappointed by the overall cleanliness of the restaurant. There was a child around six or seven years old running unattended near the drink machine, playing with it and spilling beverages everywhere. I assume the child belonged to someone who worked there, as there were no other customers present.
The manager seemed to have an attitude and did not offer an apology. The staff appeared to be on edge, and the environment was not warm or friendly. After I asked for a refund, they gave me $6.25 back but did not offer to make things right or take any further steps.
Hopefully, there will be some positive changes, as I probably will not visit that location again.
I hope you will take this feedback seriously and address these issues to improve both food quality and restaurant safety for your customers. I look forward to your response regarding how this matter will be rectified.
Atmosphere: 1
Food: 1
Service: 1
Brandy Burgdoff
Never got food manager and drive through cashier were extremely rude and do not need to working with customers. Yelling in the background about what we were ordering. We’re going to spend over 40.00 but could not get service
Atmosphere: 1
Service: 1
Carolyn Nash
Went through drive through this morning brought a streak biscuit around 7:30am. Got home to eat OMG the biscuit was hard as a rock as well my steak and biscuit was cold. Must have been from yesterday. Threw it in the trash. Didn't feel like driving back and return.
Food: 1
Caleb Marsh
We noticed as we sat down, everyone was talking while only 1-2 people made our order. I went back up after we finished our lunch, and ordered a vanilla milkshake to go, only 2 people acknowledged me. Everyone else was talking, not just as if they didn't see me, they were at the counter just blocking the whole walkway.
Atmosphere: 3
Food: 4
Service: 2
Chris Carter
Clean, courteous, and kind. The staff at this location are incredible!
Atmosphere: 5
Food: 5
Service: 5
Bethi Gilroy
Bethi was amazing she gathered our trays and was so respectful and kind food was amazing
Atmosphere: 5
Food: 5
Service: 5
Brian Brock
Decent breakfast. No issues.
Atmosphere: 5
Food: 4
Service: 5
Mina
I used to go here on a regular. The breakfast is a No No. The biscuit and gravy combo is a joke! They say it’s sausage in the gravy, but I can’t tell. This was my last visit with this restaurant. The receipt shows the outrageous prices with the small amount that you receive. Since new management, this place is the worse. From the watered down tea, to the cold coffee. Service here is the worse. The people that work at Hardee’s are NOT very appreciative of our business. So I stop utilizing this restaurant. Not worth the money.
I haven’t been in this particular Hardee’s in a very long time, probably 5 to 7 years. After going in I remembered why. First off, the people cutting through the parking lot to get to Chic Fillet will almost kill you. I see there’s some speed bumps added but trust me, that’s not the answer. I went in and made my order, a chicken biscuit combo with a sweet tea (which they were out of, not just doesn’t have any made, actually “out of” sweet tea) and a two pack of blue berry biscuits which took almost 12 minutes to get. In my wait I watched three people who got incorrect orders try to deal with a young lady behind the counter, who told one customer who went outside to his car to eat that what he brought back in wasn’t what she gave him. What did she think he did, went outside to the car and made biscuits to bring back in just to claim she messed it up, just for fun? He talked to a manager immediately who actually was helpful.. then a gentleman who made an order and wanted sweet tea, wasn’t informed there wasn’t any, so of course he came back to ask for some that she “then said” they didn’t have so he followed up with, “why didn’t you say that after I ordered it” and also wanted his other cup for his wife which she says he didn’t order but was on receipt he had. All the while listening to someone’s child, who evidently worked there, stand in the line where people are trying to order, try to get one woman’s attention behind the counter by saying here name 500 times and NO ONE acknowledged him.. then “My order” finally shows up and it’s on a tray even though I said “to go”. I put my food in my hands and went out to eat in my truck.. The “chicken” in my chicken biscuit was burnt, the hash browns were under cooked and mush and the two blue berry biscuits were so hard around the edges that you could only eat the middles out of them. I threw away 75% of my uneditable food. Hardee’s, if you care ANYTHING about this establishment and the people who spend $12 on your food, please go in that place and do something with it. Train, leadership, customer service, something.. But I can assure you, I won’t be coming back.
Christopher Hook
Every Tuesday ! customer service on point order always correct
Erica Monte
Cierra sucked. I mean this when you’re looking at the menu/ give us a second to look- she forced my order complete and rushed me the whole time. “Ok that’s it” “anything else” “what else” “total is… okay bye. B I’m not done!!!!
Best breakfast 😋
Atmosphere: 5
Food: 5
Service: 5
So I got my food super quick. Ordered through the app. And arrived couple minutes early before the estimated time. And they immediately handed me the food. So, got home and food was still hot which is good. I did not like the tenders, the first one was ok. Then I got through the others and super super dry and hard. Couldn’t finish it. And super disappointing. I ordered a blt frisco which was okay. I modified mine and they def provided what I ordered, but the quality of the food itself has really gone downhill since I remembered. Their bacon is not that good. Next time, I’ll skip the tenders cause those are a hit or a miss and just stick with a simple cheeseburger and hotdog. I don’t think my experience was entirely the workers fault. I think it’s the product itself greatly needs to be improved.
Atmosphere: 5
Food: 2
Service: 5
I am writing to formally express my dissatisfaction with my recent experience at your restaurant. I ordered a #10 chicken sandwich via the drive-thru, but I was mistakenly given a Nashville chicken sandwich. When I returned to the store to notify the staff, the cashier apologized for the error and they made a new sandwich for me. However, the cook responded loudly from the kitchen that he had “just taken some out.”
After returning to my car and taking a bite of the sandwich, I found the bread to be stale and difficult to bite through. Furthermore, I was disappointed by the overall cleanliness of the restaurant. There was a child around six or seven years old running unattended near the drink machine, playing with it and spilling beverages everywhere. I assume the child belonged to someone who worked there, as there were no other customers present.
The manager seemed to have an attitude and did not offer an apology. The staff appeared to be on edge, and the environment was not warm or friendly. After I asked for a refund, they gave me $6.25 back but did not offer to make things right or take any further steps.
Hopefully, there will be some positive changes, as I probably will not visit that location again.
I hope you will take this feedback seriously and address these issues to improve both food quality and restaurant safety for your customers. I look forward to your response regarding how this matter will be rectified.
Atmosphere: 1
Food: 1
Service: 1
Never got food manager and drive through cashier were extremely rude and do not need to working with customers. Yelling in the background about what we were ordering. We’re going to spend over 40.00 but could not get service
Atmosphere: 1
Service: 1
Went through drive through this morning brought a streak biscuit around 7:30am. Got home to eat OMG the biscuit was hard as a rock as well my steak and biscuit was cold. Must have been from yesterday. Threw it in the trash. Didn't feel like driving back and return.
Food: 1
We noticed as we sat down, everyone was talking while only 1-2 people made our order. I went back up after we finished our lunch, and ordered a vanilla milkshake to go, only 2 people acknowledged me. Everyone else was talking, not just as if they didn't see me, they were at the counter just blocking the whole walkway.
Atmosphere: 3
Food: 4
Service: 2
Clean, courteous, and kind. The staff at this location are incredible!
Atmosphere: 5
Food: 5
Service: 5
Bethi was amazing she gathered our trays and was so respectful and kind food was amazing
Atmosphere: 5
Food: 5
Service: 5
Decent breakfast. No issues.
Atmosphere: 5
Food: 4
Service: 5
I used to go here on a regular. The breakfast is a No No. The biscuit and gravy combo is a joke! They say it’s sausage in the gravy, but I can’t tell. This was my last visit with this restaurant. The receipt shows the outrageous prices with the small amount that you receive. Since new management, this place is the worse. From the watered down tea, to the cold coffee. Service here is the worse. The people that work at Hardee’s are NOT very appreciative of our business. So I stop utilizing this restaurant. Not worth the money.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Order was received fast and correct
I haven’t been in this particular Hardee’s in a very long time, probably 5 to 7 years. After going in I remembered why.
First off, the people cutting through the parking lot to get to Chic Fillet will almost kill you. I see there’s some speed bumps added but trust me, that’s not the answer. I went in and made my order, a chicken biscuit combo with a sweet tea (which they were out of, not just doesn’t have any made, actually “out of” sweet tea) and a two pack of blue berry biscuits which took almost 12 minutes to get. In my wait I watched three people who got incorrect orders try to deal with a young lady behind the counter, who told one customer who went outside to his car to eat that what he brought back in wasn’t what she gave him. What did she think he did, went outside to the car and made biscuits to bring back in just to claim she messed it up, just for fun? He talked to a manager immediately who actually was helpful.. then a gentleman who made an order and wanted sweet tea, wasn’t informed there wasn’t any, so of course he came back to ask for some that she “then said” they didn’t have so he followed up with, “why didn’t you say that after I ordered it” and also wanted his other cup for his wife which she says he didn’t order but was on receipt he had. All the while listening to someone’s child, who evidently worked there, stand in the line where people are trying to order, try to get one woman’s attention behind the counter by saying here name 500 times and NO ONE acknowledged him.. then “My order” finally shows up and it’s on a tray even though I said “to go”.
I put my food in my hands and went out to eat in my truck.. The “chicken” in my chicken biscuit was burnt, the hash browns were under cooked and mush and the two blue berry biscuits were so hard around the edges that you could only eat the middles out of them. I threw away 75% of my uneditable food. Hardee’s, if you care ANYTHING about this establishment and the people who spend $12 on your food, please go in that place and do something with it. Train, leadership, customer service, something.. But I can assure you, I won’t be coming back.
Every Tuesday ! customer service on point order always correct
Cierra sucked. I mean this when you’re looking at the menu/ give us a second to look- she forced my order complete and rushed me the whole time. “Ok that’s it” “anything else” “what else” “total is… okay bye. B I’m not done!!!!
My place for breakfast.
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