I don’t normally leave reviews, and definitely not bad ones, but the last three times I have been here my sandwich has been made incorrectly. It is always rung up correctly, but never made correctly. Three times now I have paid for an extra slice of cheese only for it to not be there, and the last three times I have specifically asked for (and was rung up for) American cheese instead of cheddar. At least they actually cut my sandwich in half this time like I asked, the last two times they didn’t.
I drive a lot, and my job often requires that I grab a meal and resume my duties. I don’t have time to piddle back and forth with people, saying, “Oh, this was made wrong,” and then wait another 10 minutes. Most other people, I’d wager, don’t have time for that either.
One of the reasons I don’t like leaving reviews is because I have worked all manner of food service jobs since I was a teenager, so I know firsthand how it can be. The first rule, besides washing your hands and putting on gloves (and apron, if applicable), is to READ the order screen. Just sayin’.
Atmosphere: 5
Food: 1
Service: 5
Darren Hatcher
Very specifically ask for my bagel to be toasted dark everywhere I go because I'd prefer a burnt-looking bagel over a chewy dough ball. It's obvious when they ignore that while making the food. Being nice with 2 stars because service and speed was average.
Atmosphere: 3
Food: 2
Service: 3
Morgan
Bad business from the shift supervisor today, refusing to fulfill my paid order from DoorDash and giving nasty attitude on the phone as if it’s my fault her system had an error. Said my DoorDash order was at a location an hour away but that location says it’s not possible and DoorDash says definitely not. The receipt shows this store was paid.
Service: 1
Alex Meek
So incompetent
Atmosphere: 1
Food: 1
Service: 1
Margaret O'Sullivan
This Dunkin’ never has what you need. Machines are broken, donuts are out of stock (or stale), and they close early due to no staffing. Save yourself the trip and find another Dunkin’ that’s open, or go to Cumberland
Service: 1
Ryan Byerley
Okay option for a last resort. Dining room closes at random.
Atmosphere: 1
Food: 2
Service: 3
Khalif Khalif
No American runs on Dunkin’ safe time get your coffee Cumberland and thank me later coffee is coffee. Starbucks runs on AMERICAN. I approve this message God bless
Atmosphere: 1
Food: 1
Service: 1
Tim Wills
Too expensive for what you get. I have had them burn my food 50% of the time. I used to go here frequently, then they uped prices and the service went way down. I do not think they staff this place as they should and it's clear the employees are overworked/under trained.
Atmosphere: 1
Food: 2
Service: 1
Aden Aden
No American runs on Dunkin’ safe time get your coffee Cumberland and thank me later coffee is coffee. Starbucks runs on AMERICAN. I approve this message God bless
Atmosphere: 1
Food: 1
Service: 1
Ellen Skapski
The food was good, and the wait staff were friendly. However, I was put out that I was asked to pay $0.55 for a cup of tap water. I know times are hard, but really?!
Some of the staff is nice some are so rude and they have stuff on menu that they don't even have to sell sometime
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Bagels
Paul Mader
Dunkin is always good
Atmosphere: 5
Food: 5
Service: 5
Molly Atkins
Iced coffee hot the spot!
Atmosphere: 4
Food: 5
Service: 4
Julia Buffo
Love this dunkin. Literally every employee here has gone above and beyond for me. I don't want to go anywhere else at this point. Don't forget to tip these folks for their amazing service people.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bagels, Donuts
Taylor Ward
This Dunkin always does it right and the man who works the register most days, Dennis, is my absolute favorite!
I don’t normally leave reviews, and definitely not bad ones, but the last three times I have been here my sandwich has been made incorrectly. It is always rung up correctly, but never made correctly. Three times now I have paid for an extra slice of cheese only for it to not be there, and the last three times I have specifically asked for (and was rung up for) American cheese instead of cheddar. At least they actually cut my sandwich in half this time like I asked, the last two times they didn’t.
I drive a lot, and my job often requires that I grab a meal and resume my duties. I don’t have time to piddle back and forth with people, saying, “Oh, this was made wrong,” and then wait another 10 minutes. Most other people, I’d wager, don’t have time for that either.
One of the reasons I don’t like leaving reviews is because I have worked all manner of food service jobs since I was a teenager, so I know firsthand how it can be. The first rule, besides washing your hands and putting on gloves (and apron, if applicable), is to READ the order screen. Just sayin’.
Atmosphere: 5
Food: 1
Service: 5
Very specifically ask for my bagel to be toasted dark everywhere I go because I'd prefer a burnt-looking bagel over a chewy dough ball. It's obvious when they ignore that while making the food. Being nice with 2 stars because service and speed was average.
Atmosphere: 3
Food: 2
Service: 3
Bad business from the shift supervisor today, refusing to fulfill my paid order from DoorDash and giving nasty attitude on the phone as if it’s my fault her system had an error. Said my DoorDash order was at a location an hour away but that location says it’s not possible and DoorDash says definitely not. The receipt shows this store was paid.
Service: 1
So incompetent
Atmosphere: 1
Food: 1
Service: 1
This Dunkin’ never has what you need. Machines are broken, donuts are out of stock (or stale), and they close early due to no staffing. Save yourself the trip and find another Dunkin’ that’s open, or go to Cumberland
Service: 1
Okay option for a last resort. Dining room closes at random.
Atmosphere: 1
Food: 2
Service: 3
No American runs on Dunkin’ safe time get your coffee Cumberland and thank me later coffee is coffee. Starbucks runs on AMERICAN. I approve this message God bless
Atmosphere: 1
Food: 1
Service: 1
Too expensive for what you get. I have had them burn my food 50% of the time. I used to go here frequently, then they uped prices and the service went way down. I do not think they staff this place as they should and it's clear the employees are overworked/under trained.
Atmosphere: 1
Food: 2
Service: 1
No American runs on Dunkin’ safe time get your coffee Cumberland and thank me later coffee is coffee. Starbucks runs on AMERICAN. I approve this message God bless
Atmosphere: 1
Food: 1
Service: 1
The food was good, and the wait staff were friendly. However, I was put out that I was asked to pay $0.55 for a cup of tap water. I know times are hard, but really?!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Croissant
Restaurantji Recommends
Some of the staff is nice some are so rude and they have stuff on menu that they don't even have to sell sometime
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Bagels
Dunkin is always good
Atmosphere: 5
Food: 5
Service: 5
Iced coffee hot the spot!
Atmosphere: 4
Food: 5
Service: 4
Love this dunkin. Literally every employee here has gone above and beyond for me. I don't want to go anywhere else at this point. Don't forget to tip these folks for their amazing service people.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bagels, Donuts
This Dunkin always does it right and the man who works the register most days, Dennis, is my absolute favorite!
Atmosphere: 5
Food: 5
Service: 5
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