Extremely slow both inside and via drive thru. Also, they frequently make drinks incorrectly (why did they put coffee in my matcha??)
Atmosphere: 1
Food: 2
Service: 1
Eric Wamsganz
Super kind employee took his wallet out and took a dollar out of it.When I was short, eighty seven cents. This just doesn't happen in the world anymore, but I left with a tear on my eye from the kindness of the human beings in front of me😁
This is my family's go to breakfast stop on sports days. A new employee has been rude when we pull up to the drive through. I'd say (good morning!) And she would reply (you don't need to announce yourself).
Atmosphere: 3
Food: 3
Service: 2
Hadley Roy
Made my coffee wrong after confirming three times. I just wanted caramel and oat milk and it was black. Then they dropped my wrap on the ground going through the drive through and they didn’t offer me a new one.
Atmosphere: 1
Food: 1
Service: 1
Dalton Morgan
Literally have been sitting in the line for 21 minutes and yet to make it to the ordering intercom. This is a regular occurrence.
Service: 1
Merlin Thompson
Don’t do it, I ordered 3 cold brew iced coffees with cream and what I got was mostly just cold water with cream in it and I ordered a matcha latte and I think they put coffee in with the matcha powder because it was the most disgusting thing I have ever tasted. I don’t recommend this Dunkin at all.
Atmosphere: 3
Food: 1
Service: 4
A D
i’m sure many can agree with how frustrating this location has become… this has been my go to location for a very long time and the service has tanked completely. Expect to wait 30 mins minimum for a coffee and the lobby to be closed daily due to lack of staffing. My food order was cold by the time i received it but who has time to wait for them to fix it, i’d be there all day!
Service: 1
Serenity Kivela
We order from there very rude I watched them hold my bagel with there bare hands while making it my bagel was basically just bread they put a tinge glob of cream cheese on it the messed up my drink 100% and it was just uncomfortable talkin to us asking personal questions
Kid-friendliness: I don’t even know they just werid
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hash Browns
Allie Denton
Avoid at all costs and don’t bother contacting corporate about this store- they do not care either
Atmosphere: 1
Food: 1
Service: 1
Marty Bessette
Parking: They don't deliver early morning cooffffeer and they suck on making the coffee correct I ask for 6 shot and it doesn't tasted like 6 same w sugar never the right amount in drinking ks
I've been to many Dunkin locations over the years. Inconsistency is to be expected but my last few experiences at this location have been particularly frustrating. I'm not sure why they haven't stopped taking hot latte orders on the app but it's now been over a week that they've been unable to make hot espresso drinks. I understand that equipment fails sometimes.. but the fact that they still take hot latte orders on the app is silly, especially considering how much of a pain it is to go through the app for a refund.
There were two separate times that I ordered a hot latte only to find out they can't make them. They happened a week apart. The most frustrating part about it is that I'll be standing there for like 6-7 minutes waiting for my drink to come out, and when I finally get impatient enough to ask, that's when they say "oh sorry we cant make that drink." You'd think at least they'd put a sign up letting people know they can't make hot espresso drinks right now. Each of my last two trips to this location took over 10 minutes and neither time did I even receive what I ordered.
The other big issue are the bees. They come pouring in from outside everytime the staff opens the pickup window. The last two times I've been to this location there were literally dozens of bees buzzing all around. They land all over the donuts and muffins and one almost stung me. It's pretty gross. I feel bad for the staff that has to deal with that.
I get the feeling this is an ownership issue. Why not remove the bee hive that is obviously somewhere near by? Why not fix the espresso machine or at least update the app so that location no longer takes mobile orders for hot espresso drinks? Honestly everytime I'm in there it's complete chaos. I'm not even sure if they have a manager. One of the employees was complaining today that another employee left without telling anyone.
I'm not sure what's going on with this location but it's easily the most disorganized, gross and frustrating Dunkin I've ever been to. This opinion wasn't developed due to one bad experience. It's been several bad experiences in a row.
I won't be going back.
Atmosphere: 1
Food: 1
Service: 1
Janet Miller
THIS BUSINESS NEEDS A MANAGER !!!!! Wait times up to 30-40 minutes
John wells
It's 1030am and I get in line. I get to the speaker at 1045. 15 minutes, not terrible not good either, I'm pretty used to that at Mccrae rd location. I don't get to the window for another 10 minutes. At the window, she says "what did you order" ... Ok. She finds my order I pay and the receipt is correct. She hands me my food. Almost 5 minutes later she hands me my drink. I pull away at 1105. And my English muffin sandwich had an untoasted English muffin. When not toasted, they taste raw unlike bread. Waste of my time and money. I'm convinced my drink had too much ice in it too. I'm used to getting a large iced latte with almond milk, and I only had a few sips. ? Incredibly disappointed .... I'm usually regular disappointed. (As to be expected) The people are usually friendly and I don't mind waiting 10 minutes for my order ....but 30-35!? It's too bad it's the only coffee place in the area. Big opportunity for a small business to set up. Be efficient and nice to your customers; and nobody would go to dunkin. Then you could snag the location.
Atmosphere: 2
Food: 2
Service: 2
Randall Ackel
Great place to get coffee and donuts.
KayMamíana
They never have donuts. Like isn’t it called ‘Dunkin Donuts’ …. Wow. Are donuts not ordered to this location in the morning or at all? This is frustrating. My coffee is never made right and it’s very simple.
Extremely slow both inside and via drive thru. Also, they frequently make drinks incorrectly (why did they put coffee in my matcha??)
Atmosphere: 1
Food: 2
Service: 1
Super kind employee took his wallet out and took a dollar out of it.When I was short, eighty seven cents. This just doesn't happen in the world anymore, but I left with a tear on my eye from the kindness of the human beings in front of me😁
Wheelchair accessibility: Ground level easy access
Atmosphere: 5
Food: 5
Service: 5
This is my family's go to breakfast stop on sports days. A new employee has been rude when we pull up to the drive through. I'd say (good morning!) And she would reply (you don't need to announce yourself).
Atmosphere: 3
Food: 3
Service: 2
Made my coffee wrong after confirming three times. I just wanted caramel and oat milk and it was black. Then they dropped my wrap on the ground going through the drive through and they didn’t offer me a new one.
Atmosphere: 1
Food: 1
Service: 1
Literally have been sitting in the line for 21 minutes and yet to make it to the ordering intercom. This is a regular occurrence.
Service: 1
Don’t do it, I ordered 3 cold brew iced coffees with cream and what I got was mostly just cold water with cream in it and I ordered a matcha latte and I think they put coffee in with the matcha powder because it was the most disgusting thing I have ever tasted. I don’t recommend this Dunkin at all.
Atmosphere: 3
Food: 1
Service: 4
i’m sure many can agree with how frustrating this location has become… this has been my go to location for a very long time and the service has tanked completely. Expect to wait 30 mins minimum for a coffee and the lobby to be closed daily due to lack of staffing. My food order was cold by the time i received it but who has time to wait for them to fix it, i’d be there all day!
Service: 1
We order from there very rude I watched them hold my bagel with there bare hands while making it my bagel was basically just bread they put a tinge glob of cream cheese on it the messed up my drink 100% and it was just uncomfortable talkin to us asking personal questions
Kid-friendliness: I don’t even know they just werid
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hash Browns
Avoid at all costs and don’t bother contacting corporate about this store- they do not care either
Atmosphere: 1
Food: 1
Service: 1
Parking: They don't deliver early morning cooffffeer and they suck on making the coffee correct I ask for 6 shot and it doesn't tasted like 6 same w sugar never the right amount in drinking ks
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I've been to many Dunkin locations over the years. Inconsistency is to be expected but my last few experiences at this location have been particularly frustrating. I'm not sure why they haven't stopped taking hot latte orders on the app but it's now been over a week that they've been unable to make hot espresso drinks. I understand that equipment fails sometimes.. but the fact that they still take hot latte orders on the app is silly, especially considering how much of a pain it is to go through the app for a refund.
There were two separate times that I ordered a hot latte only to find out they can't make them. They happened a week apart. The most frustrating part about it is that I'll be standing there for like 6-7 minutes waiting for my drink to come out, and when I finally get impatient enough to ask, that's when they say "oh sorry we cant make that drink." You'd think at least they'd put a sign up letting people know they can't make hot espresso drinks right now. Each of my last two trips to this location took over 10 minutes and neither time did I even receive what I ordered.
The other big issue are the bees. They come pouring in from outside everytime the staff opens the pickup window. The last two times I've been to this location there were literally dozens of bees buzzing all around. They land all over the donuts and muffins and one almost stung me. It's pretty gross. I feel bad for the staff that has to deal with that.
I get the feeling this is an ownership issue. Why not remove the bee hive that is obviously somewhere near by? Why not fix the espresso machine or at least update the app so that location no longer takes mobile orders for hot espresso drinks? Honestly everytime I'm in there it's complete chaos. I'm not even sure if they have a manager. One of the employees was complaining today that another employee left without telling anyone.
I'm not sure what's going on with this location but it's easily the most disorganized, gross and frustrating Dunkin I've ever been to. This opinion wasn't developed due to one bad experience. It's been several bad experiences in a row.
I won't be going back.
Atmosphere: 1
Food: 1
Service: 1
THIS BUSINESS NEEDS A MANAGER !!!!! Wait times up to 30-40 minutes
It's 1030am and I get in line. I get to the speaker at 1045. 15 minutes, not terrible not good either, I'm pretty used to that at Mccrae rd location. I don't get to the window for another 10 minutes. At the window, she says "what did you order" ... Ok. She finds my order I pay and the receipt is correct. She hands me my food. Almost 5 minutes later she hands me my drink. I pull away at 1105. And my English muffin sandwich had an untoasted English muffin. When not toasted, they taste raw unlike bread. Waste of my time and money. I'm convinced my drink had too much ice in it too. I'm used to getting a large iced latte with almond milk, and I only had a few sips. ? Incredibly disappointed .... I'm usually regular disappointed. (As to be expected) The people are usually friendly and I don't mind waiting 10 minutes for my order ....but 30-35!? It's too bad it's the only coffee place in the area.
Big opportunity for a small business to set up. Be efficient and nice to your customers; and nobody would go to dunkin. Then you could snag the location.
Atmosphere: 2
Food: 2
Service: 2
Great place to get coffee and donuts.
They never have donuts. Like isn’t it called ‘Dunkin Donuts’ …. Wow. Are donuts not ordered to this location in the morning or at all? This is frustrating. My coffee is never made right and it’s very simple.
Food: 2
Service: 2
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