They are always understaffed and the staff they do have is VERY RUDE! We were denied drive through service because they were too busy chatting in the back room and when we politely knocked on the window to get someone's attention, she instantly told us to leave. The person in front of us must have waited too long because they left without there order.
Atmosphere: 1
Food: 3
Service: 1
Erica Emmons
waited 20 minutes in the drive thru for a burnt sandwhich..service was horrible and slow..won't be going back!
Atmosphere: 1
Food: 1
Service: 1
Tetiana Protasevych
Usually I am using mobile app for order. And it is working so good. Get my order so fast. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Braided Apple Pie
Alicia Bathalon
It's quite literally the only coffee shop in Newport. But I have no complaints. As long as my coffee is good, I'm happy.
Atmosphere: 4
Food: 4
Service: 4
Seamus Flanagan
I love dunkin
Atmosphere: 5
Food: 5
Service: 5
Tina Green
The manager is extremely rude to not just her employees, but her customers. I’ve seen her throw food at somebody in the drive thru, swear at customers & employees. And when addressed about her behavior she kicks them out. The day shift group is hostile, mean & extremely unprofessional. Along with always having hair in my food. My drink is never stirred. Coffee tastes different every day, any other Dunkin I’ve gone to does it fine. I’ve heard not many like this manager, she should really go.
Along with a confirmed mrsa employee doesn’t make many want to go.
Atmosphere: 1
Food: 1
Service: 1
Wanda Roberts
Two weeks ago I went to Dd with my son as he took me out. I ordered the 5 dollar meal. My wake up wraps had black spots on it. When I went back in I spoke with the manager I showed her my wraps and she replied oh it's only burnt crumbs from orders. So I asked what are you going to do about it she just looked at me. So I started explaining what I saw. I told her that I watched the woman cooking and preparing orders how she used the same brown paper for all the orders. The counter is filled with burnt junk. And also I watched the same worker take tater tots from the warmer and place some in a paper serving envelope put them in the order bag. Put the tater tots on the tray on the counter where they sat for a few minutes along with my wraps without anything under them on the dirty counter. She picked up the tray dumped what was on there back in the machine that heats them. Finished my wraps put them in their serving envelopes. Then took out reheated tater tots and put them in their serving envelope put them in a bag and gave them to a drive through order. Finished my son's order. Then She asked would you like a new one. I said yes she told the worker make sure you change the paper. I still endered with burnt crumbs on my food as they didn't clean the counter is won't order cooked items again.
Atmosphere: 1
Food: 1
Service: 1
Review Time With Tim
The drink and food were all fine. The service was very slow. We sat at the drive through ordering area for 10 minutes. Many of the cars were pulling out of line and driving away. I was determined though to get my dunks.. It would have been nicer. If whoever was working behind the headphones taking orders would’ve simply said I’ll be with you in a few minutes. We’re really busy right now which they were. They were packed..
Atmosphere: 5
Food: 5
Service: 3
jacob young
Great customer service best dunkin in the state
Atmosphere: 5
Food: 5
Service: 5
Silas
I took my mom to Dunkin’ Donuts for breakfast this morning, and the person making the food kept reusing the baking sheets which are supposed to be changed after every use per food safety regulations, they put the food on top of a dirty counter leaving crumbs from who knows what that was burnt on my moms wake up wraps, they seriously need to correct this before they make someone sick!
Twice now I have paid for a donut with the other items I ordered and not received the donut in my bag. It's starting to trend. Uncertain as to why I can receive my coffee and breakfast wrap but not the rest of my order.
Food: 3
Service: 2
Patrick willard
Look at this breakfast sandwich. Someone actually sent this out the drive thru window burnt to a crisp
Jeni B
DD in Derby has really up their game since last year when I was here. Who ever replaced management is doing a great job.
Do. Not. Go. Here!!
They are always understaffed and the staff they do have is VERY RUDE! We were denied drive through service because they were too busy chatting in the back room and when we politely knocked on the window to get someone's attention, she instantly told us to leave. The person in front of us must have waited too long because they left without there order.
Atmosphere: 1
Food: 3
Service: 1
waited 20 minutes in the drive thru for a burnt sandwhich..service was horrible and slow..won't be going back!
Atmosphere: 1
Food: 1
Service: 1
Usually I am using mobile app for order. And it is working so good. Get my order so fast. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Braided Apple Pie
It's quite literally the only coffee shop in Newport. But I have no complaints. As long as my coffee is good, I'm happy.
Atmosphere: 4
Food: 4
Service: 4
I love dunkin
Atmosphere: 5
Food: 5
Service: 5
The manager is extremely rude to not just her employees, but her customers. I’ve seen her throw food at somebody in the drive thru, swear at customers & employees. And when addressed about her behavior she kicks them out. The day shift group is hostile, mean & extremely unprofessional. Along with always having hair in my food. My drink is never stirred. Coffee tastes different every day, any other Dunkin I’ve gone to does it fine. I’ve heard not many like this manager, she should really go.
Along with a confirmed mrsa employee doesn’t make many want to go.
Atmosphere: 1
Food: 1
Service: 1
Two weeks ago I went to Dd with my son as he took me out. I ordered the 5 dollar meal. My wake up wraps had black spots on it. When I went back in I spoke with the manager I showed her my wraps and she replied oh it's only burnt crumbs from orders. So I asked what are you going to do about it she just looked at me. So I started explaining what I saw. I told her that I watched the woman cooking and preparing orders how she used the same brown paper for all the orders. The counter is filled with burnt junk. And also I watched the same worker take tater tots from the warmer and place some in a paper serving envelope put them in the order bag. Put the tater tots on the tray on the counter where they sat for a few minutes along with my wraps without anything under them on the dirty counter. She picked up the tray dumped what was on there back in the machine that heats them. Finished my wraps put them in their serving envelopes. Then took out reheated tater tots and put them in their serving envelope put them in a bag and gave them to a drive through order. Finished my son's order. Then She asked would you like a new one. I said yes she told the worker make sure you change the paper. I still endered with burnt crumbs on my food as they didn't clean the counter is won't order cooked items again.
Atmosphere: 1
Food: 1
Service: 1
The drink and food were all fine. The service was very slow. We sat at the drive through ordering area for 10 minutes. Many of the cars were pulling out of line and driving away. I was determined though to get my dunks.. It would have been nicer. If whoever was working behind the headphones taking orders would’ve simply said I’ll be with you in a few minutes. We’re really busy right now which they were. They were packed..
Atmosphere: 5
Food: 5
Service: 3
Great customer service best dunkin in the state
Atmosphere: 5
Food: 5
Service: 5
I took my mom to Dunkin’ Donuts for breakfast this morning, and the person making the food kept reusing the baking sheets which are supposed to be changed after every use per food safety regulations, they put the food on top of a dirty counter leaving crumbs from who knows what that was burnt on my moms wake up wraps, they seriously need to correct this before they make someone sick!
Atmosphere: 4
Food: 3
Service: 3
Restaurantji Recommends
Love how pleasant the staff is!
I used the drive thru. Staff is always friendly.
Food: 5
Service: 5
Twice now I have paid for a donut with the other items I ordered and not received the donut in my bag. It's starting to trend. Uncertain as to why I can receive my coffee and breakfast wrap but not the rest of my order.
Food: 3
Service: 2
Look at this breakfast sandwich. Someone actually sent this out the drive thru window burnt to a crisp
DD in Derby has really up their game since last year when I was here. Who ever replaced management is doing a great job.
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