Black Flannel Brewing Co.

Yesterday evening my partner, Matt and I decided to head over to Black Flannel for a craft libation and meal. We decided we’d sit at the bar before we arrived knowing it would likely be busy on a warm Friday evening. Upon arrival we found two seats at the bar and sat down. No one greeted us (no big deal as they were busy). There were two bartenders working the bar; we grabbed the QR quote off the menu and started to mull over what we wanted. A few moments passed, still no greeting, no water dropped off and no acknowledgment we were there. Matt and the bartender on our side of the counter made eye contact several times and he even attempted to wave down the server to be ignored. We decided to patiently wait, as I too work in customer service. The bartender came over to the patrons sitting immediately to out left and took their food order (this is easily after 10 minutes of no acknowledgment) and still did not attempt to greet us or thank us for our patience. Not wanting to cause a scene we got up and departed. Matt politely spoke to the hostess at the front door and explained what happened and what we would not be returning. Black Flannel, please do better. Being busy is okay and in fact makes our hearts happy that you’re booming and doing well, but please acknowledge customers. We had no problem waiting for an additional 10 minutes had someone simply greet us, bring us a glass of water and let us know you were busy and would be with us when you had time, instead, we watched the bartender jerk around behind the counter when he could have been more attentive to all your patrons that he was supposed to be taking care of. I can assure you, we will not be back. As locals we’re happy to support other locally owned establishments.

4.1% Kitchen Appreciation Fee?! Thats exactly the kind of BS Socialist tax that keeps good tippers and those of us who appreciate good service and food from coming back. Btw, I live in Essex Jct and will spread the word.

Overall— the beer is always stellar. But what happened to the staff? Feeling like a burden for asking for another round, no bartenders behind the bar for 10min on a slower night? The attitude and the general lack of awareness when the bar is practically empty is either a sign employees don’t care or they’re too busy chatting with each other. Especially when beer glasses are served dripping wet with beer overflowing? Do better Black Flannel. We love you, but you’re bringing us down.

Service was great, Kam was super friendly, and very knowledgeable, veggie burger and falafel sandwich or excellent, their twist on an old fashioned was very good. Also stopped in at their distillery, had some samples which were excellent, some very unique blend and very good classic liquors. Was able to talk to the master distiller at the distillery. Very great experience
Also very good friendly, my pups loved it!

Great place to get beer and some food. The staff is absolutely outstanding. 👏 Loved the disco montage beer 🍺

A decent and enjoyable brewery with a solid atmosphere. The food we had was good—nothing overly fancy, but it paired well with the beers. The selection of brews was impressive, with a few standout options worth trying. Service was friendly and relaxed, which matched the laid-back vibe of the place. Overall, a good spot to unwind with friends over a few drinks and casual bites.

The food toke forever, I did end up finding hair in it which was kinda gross and it didn’t taste good at ALL

Excellent service, delicious food, great beer selection, nice atmosphere. So glad we gave it a try. We will definitely be back.

Had dinner last night. Service was good. My wife's burger was good. The fish and chips was not the amazing experience I've come to know. The fish was more generic and not the high standards I have experience in the past. However the thing that caused me to write this review is the back of the house fee. I think restaurants should pay all of their team members what ever they need to in order to retain and support them. The cost of that should be priced into the food and beverage prices on the menu. Please get rid of the back of the house fee.

I am not a big beer drinker but still enjoyed the beer flight. Our waiter was knowledgeable and attentive. He recommended the type of beer based on our preference and he was spot on. The barrel aged Lenore was unique and had complex flavor I didn’t know can exist in stout. He was also mindful that my child wanted to have the fried chicken sandwich but the special sauce was spicy and offered to have it on the side. The dishes are all very tasty without overly seasoned, the fish and chips are delicious, crispy and light without feeling excessively greasy.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Beer Flight, Fish and Chips

What is this, a burger for ANTS!!?!??

Atmosphere: 4

Food: 2

Service: 4

Be sure to ask for Cam as your server. Best service I've had anywhere for in quite some time. Excellent all around.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Wings, Beer Flight, Pub Pretzel, Smash Burger w Bacon and Fries, Pretzel Sticks

Ultimately, It’s just another strip mall brewery with nice ambiance where I paid $30 for a beer and burger with fries. Simply topping off the beer glass properly would have been seen as some kind of value provided for this customer’s experience.

Food, beer, service and ambiance…all 5 star!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Sandwich, Pub Pretzel

These guys at Black Flannel are the real deal. The food is top-notch , scratch-made and the on-prem brewery churns out consistent beers in a wide variety of styles from stouts to sours and DIPAs to Pilsners.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Scotch Egg, Fish and Chips, Blistered Shishito Peppers, Smash Burger w Bacon and Fries, Pretzel Sticks