Easily the slowest Dunks I've ever been to, and I travel constantly. Avoid this location unless you're out of options.
Atmosphere: 3
Food: 3
Service: 2
Mason Lafountaine
Sat in the drive through for over an hour and was never served.
Atmosphere: 1
Food: 1
Service: 1
Tanner DesLauriers
This place SUCKS been in drive through for over hour in a half line didn’t move had a mobile order couldn’t do a refund could have drove to sant albans and back and got it faster….
Service: 1
Ally Holland
Place a mobile order get there with maybe five cars ahead of me waited for over 30 minutes and only moved up maybe two spots. This is unacceptable and I will be calling corporate to get my money back and a refund since they don’t allow that on the app.
Atmosphere: 1
Food: 1
Service: 1
Haley Amy
I live in Georgia (VT) and used to go to this Dunkin every Saturday morning for a few years. Idk if management has changed or what but the last 6+ months the wait in the drive through, or even ordering ahead and picking up in store has been horrendous. The last two months I have driven to Essex to go to Starbucks because they’re fast and reliable every single time. I gave this Dunkins a shot this morning, and I had to leave because after 25 minutes of ordering one coffee, it wasn’t done and they couldn’t find my order and litterally no one would help me and make my coffee, and got attitude along with it. I will never go back to this Dunkins. Corporate needs to do something about this location. There seems to be absolutely no organization or management in site, it’s a free for all.
Service: 1
Rain
The amount of times Ive sat in the drive thru or line for almost an hour is crazy. Majority of the time we do mobile orders, which seems simple enough but they're either extremely understaffed or slow because we always have a 30+ minute wait. A half hour or more for a BAGEL.
Edit : I got my bagels, they were ice cold and soggy, and TWICE. I've gone back multiple times, recently they take almost 20-30 minutes, you get awful service and food. Employee didn't even bother asking to take them back, what the hell? I got a macha latte once as well, it tasted like straight black coffee. How do you mess up a macha latte..
Overall, I'm tired of this place, it used to be great but clearly they need better staff or something!!!
Atmosphere: 4
Food: 1
Service: 1
Rae-Ann Wells
If I could give zero I would.
Went to this dunking 7/16/25 and asked for my drink with no ice and explained that I knew it wouldn't be full to the top and that was fine I just didnt want my drink all watered down.
I was the charged a dollar for no ice, without my knowledge, only noticed it when I saw the receipt and then the women behind the counter proceeded to just top my drink off with sparkling water and no extra flavoring.
In the end I had a watered down $6 drink that was so nasty I had to dump it down the drain after 3 sips.
I will never go back to this location, this fee was not explained to me, my drink was filled to the top without my permission and I ended up with a nasty drink that I couldn't return because I was at work.
Atmosphere: 1
Food: 1
Service: 1
Melissa Cobb
A iced coffee and a bacon egg and cheese bagel was ordered.
On the bag it even described what was ordered, I received someone else's
When I went back to talk to "Molly' she had many excuses!
Cody Blaisdell
The food is good when they get it right. Half the time is either items missing or things wrong with the order. Not much more you can expect when you give a bunch of high schoolers and heroin addicts the responsibility of putting cream cheese on a bagel
Atmosphere: 2
Food: 3
Service: 1
ngl_ilove_uu
absolutely the worst dunkin i’ve ever dealt with. i ordered THREE basic-ass items — a sandwich, coffee, and donuts — and it took over 45 minutes with the time constantly getting pushed back. y’all aren’t making a 5-course meal, what the hell is the delay?? and when i tried to call, your dumb-ass phone line went straight to a voicemail that literally said “goodbye” and hung up. are you kidding me?? no actual human to talk to, no way to ask what’s going on, just complete radio silence. you’re a whole business with no working phone and clearly no urgency or professionalism. i paid $22 for cold disappointment and wasted time. this place is a joke, lazy as hell, and clearly not run by people who care even the slightest. do better or shut it down.
I order a large matcha latte light on the ice and they tried to give me half of a large drink in large cup saying it's because I wanted less ice! I have never had this happen i asked for my money back and left. They lost a good customer and I will tell people not to go there
Atmosphere: 1
Food: 1
Service: 1
Peggy Boyer
I like my frozen coffee a certain way, and they got it spot on.
Atmosphere: 5
Food: 5
Service: 5
Robin Twombly
University of VT, great place. Easy to drive to and plenty of parking.
peyton carpenter
Literally a joke. They are slow, disrespectful and can’t make things right even when it’s written in front of them.
Atmosphere: 2
Food: 1
Service: 1
Dennis Davio
The donuts are not fresh,when are they going to be made in store instead of brought in and filled inhouse
Easily the slowest Dunks I've ever been to, and I travel constantly. Avoid this location unless you're out of options.
Atmosphere: 3
Food: 3
Service: 2
Sat in the drive through for over an hour and was never served.
Atmosphere: 1
Food: 1
Service: 1
This place SUCKS been in drive through for over hour in a half line didn’t move had a mobile order couldn’t do a refund could have drove to sant albans and back and got it faster….
Service: 1
Place a mobile order get there with maybe five cars ahead of me waited for over 30 minutes and only moved up maybe two spots. This is unacceptable and I will be calling corporate to get my money back and a refund since they don’t allow that on the app.
Atmosphere: 1
Food: 1
Service: 1
I live in Georgia (VT) and used to go to this Dunkin every Saturday morning for a few years. Idk if management has changed or what but the last 6+ months the wait in the drive through, or even ordering ahead and picking up in store has been horrendous. The last two months I have driven to Essex to go to Starbucks because they’re fast and reliable every single time. I gave this Dunkins a shot this morning, and I had to leave because after 25 minutes of ordering one coffee, it wasn’t done and they couldn’t find my order and litterally no one would help me and make my coffee, and got attitude along with it. I will never go back to this Dunkins. Corporate needs to do something about this location. There seems to be absolutely no organization or management in site, it’s a free for all.
Service: 1
The amount of times Ive sat in the drive thru or line for almost an hour is crazy. Majority of the time we do mobile orders, which seems simple enough but they're either extremely understaffed or slow because we always have a 30+ minute wait. A half hour or more for a BAGEL.
Edit : I got my bagels, they were ice cold and soggy, and TWICE. I've gone back multiple times, recently they take almost 20-30 minutes, you get awful service and food. Employee didn't even bother asking to take them back, what the hell? I got a macha latte once as well, it tasted like straight black coffee. How do you mess up a macha latte..
Overall, I'm tired of this place, it used to be great but clearly they need better staff or something!!!
Atmosphere: 4
Food: 1
Service: 1
If I could give zero I would.
Went to this dunking 7/16/25 and asked for my drink with no ice and explained that I knew it wouldn't be full to the top and that was fine I just didnt want my drink all watered down.
I was the charged a dollar for no ice, without my knowledge, only noticed it when I saw the receipt and then the women behind the counter proceeded to just top my drink off with sparkling water and no extra flavoring.
In the end I had a watered down $6 drink that was so nasty I had to dump it down the drain after 3 sips.
I will never go back to this location, this fee was not explained to me, my drink was filled to the top without my permission and I ended up with a nasty drink that I couldn't return because I was at work.
Atmosphere: 1
Food: 1
Service: 1
A iced coffee and a bacon egg and cheese bagel was ordered. On the bag it even described what was ordered, I received someone else's When I went back to talk to "Molly' she had many excuses!
The food is good when they get it right. Half the time is either items missing or things wrong with the order. Not much more you can expect when you give a bunch of high schoolers and heroin addicts the responsibility of putting cream cheese on a bagel
Atmosphere: 2
Food: 3
Service: 1
absolutely the worst dunkin i’ve ever dealt with. i ordered THREE basic-ass items — a sandwich, coffee, and donuts — and it took over 45 minutes with the time constantly getting pushed back. y’all aren’t making a 5-course meal, what the hell is the delay?? and when i tried to call, your dumb-ass phone line went straight to a voicemail that literally said “goodbye” and hung up. are you kidding me?? no actual human to talk to, no way to ask what’s going on, just complete radio silence. you’re a whole business with no working phone and clearly no urgency or professionalism. i paid $22 for cold disappointment and wasted time. this place is a joke, lazy as hell, and clearly not run by people who care even the slightest. do better or shut it down.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I order a large matcha latte light on the ice and they tried to give me half of a large drink in large cup saying it's because I wanted less ice! I have never had this happen i asked for my money back and left. They lost a good customer and I will tell people not to go there
Atmosphere: 1
Food: 1
Service: 1
I like my frozen coffee a certain way, and they got it spot on.
Atmosphere: 5
Food: 5
Service: 5
University of VT, great place. Easy to drive to and plenty of parking.
Literally a joke. They are slow, disrespectful and can’t make things right even when it’s written in front of them.
Atmosphere: 2
Food: 1
Service: 1
The donuts are not fresh,when are they going to be made in store instead of brought in and filled inhouse
S
Atmosphere: 5
Food: 2
Service: 4
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