I placed an online order through the app today, expecting — like any customer — that my order would be correct. Most of us don’t want to waste time checking every single item at the drive-thru, especially when it holds up the line behind us. We trust the staff to get it right.
Unfortunately, when I opened my bag, I found a grilled cheese sandwich instead of the tuna salad sandwich I ordered. Seriously? One is hot, the other cold. It’s not even a close match. You’d think just holding the sandwich or reading the receipt would’ve made the mistake obvious.
To top it off, the worker even initialed the receipt, which makes me question how this error was missed. I really hope corporate steps in to review what’s going on at this location — quality control and basic order accuracy shouldn’t be optional.
Food: 1
Service: 1
O Derzi
The manager of this location is a joke. Her name is Nicole. She treated people in a very disrespectful way. It is unfortunate that a company like Panera would hire such a terrible person like her. She made me feel embarrassed bc I have a little accent.
Service: 1
lama soufi
The manger (Nicole )of this location is a horrible person, Very RACIEST and has no sense of how to treat customers in a decent way. I am very disappointed and will never go there again
Service: 1
Andrea DiCastro
Staff was really awesome food was what you expect .
Paul Johnson
Always good
Atmosphere: 5
Food: 5
Service: 5
Rodriquez Green
Just a bunch of carbs the bread to meat ratio is off
Atmosphere: 4
Food: 2
Service: 4
T. R.
Good place to use the rest room, not much else. Ordered two buttered bagels, received two bagels thrown in a bag with a plastic knife and butter packets. Asked the server how we were expected to cut and butter bagels in our car while driving, she just shrugged and said that’s how Panera serves it.
Atmosphere: 1
Food: 1
Service: 1
Paola Messa
Food was awful. Bagels were old even tho we went there first thing in the morning
5:30 in the afternoon all the lights are on the building is closed. No one takes your order. The sign on the door says open. I sat in the drive-through for 15 minutes before I just left saw the customer who was in line behind me, go to check the door and it was locked but the sign still said open on a big Thursday evening said poor excuse for service
Atmosphere: 1
Food: 1
Service: 1
Preston Garcia
There was no one working the front counter. The signs said kiosk order only. We spent 10 minutes placing our order for it to shut down and restart saying "it needs to rest". We left.
Atmosphere: 1
Service: 1
Jay Ummel
Great food and the music was groovy!
Atmosphere: 5
Food: 4
Service: 4
Kelly Kish
After placing my order at the drive thru speaker I was accused of being rude because I asked “ for a few minutes please” as I have a hard time seeing the menu board. I was not rude but your employee was! I got my order but I probably won’t go again
Realy good soup and bread bowls
Atmosphere: 5
Food: 5
Service: 5
Love this place
Atmosphere: 5
Food: 5
Service: 5
I placed an online order through the app today, expecting — like any customer — that my order would be correct. Most of us don’t want to waste time checking every single item at the drive-thru, especially when it holds up the line behind us. We trust the staff to get it right.
Unfortunately, when I opened my bag, I found a grilled cheese sandwich instead of the tuna salad sandwich I ordered. Seriously? One is hot, the other cold. It’s not even a close match. You’d think just holding the sandwich or reading the receipt would’ve made the mistake obvious.
To top it off, the worker even initialed the receipt, which makes me question how this error was missed. I really hope corporate steps in to review what’s going on at this location — quality control and basic order accuracy shouldn’t be optional.
Food: 1
Service: 1
The manager of this location is a joke. Her name is Nicole. She treated people in a very disrespectful way. It is unfortunate that a company like Panera would hire such a terrible person like her.
She made me feel embarrassed bc I have a little accent.
Service: 1
The manger (Nicole )of this location is a horrible person, Very RACIEST and has no sense of how to treat customers in a decent way. I am very disappointed and will never go there again
Service: 1
Staff was really awesome food was what you expect .
Always good
Atmosphere: 5
Food: 5
Service: 5
Just a bunch of carbs the bread to meat ratio is off
Atmosphere: 4
Food: 2
Service: 4
Good place to use the rest room, not much else. Ordered two buttered bagels, received two bagels thrown in a bag with a plastic knife and butter packets. Asked the server how we were expected to cut and butter bagels in our car while driving, she just shrugged and said that’s how Panera serves it.
Atmosphere: 1
Food: 1
Service: 1
Food was awful. Bagels were old even tho we went there first thing in the morning
Atmosphere: 4
Food: 1
Service: 5
Restaurantji Recommends
5:30 in the afternoon all the lights are on the building is closed. No one takes your order. The sign on the door says open. I sat in the drive-through for 15 minutes before I just left saw the customer who was in line behind me, go to check the door and it was locked but the sign still said open on a big Thursday evening said poor excuse for service
Atmosphere: 1
Food: 1
Service: 1
There was no one working the front counter. The signs said kiosk order only. We spent 10 minutes placing our order for it to shut down and restart saying "it needs to rest". We left.
Atmosphere: 1
Service: 1
Great food and the music was groovy!
Atmosphere: 5
Food: 4
Service: 4
After placing my order at the drive thru speaker I was accused of being rude because I asked “ for a few minutes please” as I have a hard time seeing the menu board. I was not rude but your employee was! I got my order but I probably won’t go again
Food: 4
Service: 1
Horrible!
Atmosphere: 1
Food: 1
Service: 1
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