Just took forever this morning they were unorganized too much talking I think.
Desmond Asberry
I told the young lady that took my order I’d like the combo for 6 dollars which is advertised all through their counter. This combo includes a coffee, hash browns and a sandwich for 6 dollars. I requested a medium iced and add a donut. Once I was handed a donut and coffee I realized something was off after waiting for 10 min. So I asked for the hash browns and sandwich and they said it was on your order. Well come to find out, they no longer do the combo. No big deal but why would you let me know when I told you I wanted the combo? Why would you take the order and ring everything up separately??? Why are you guys still advertising it not only on your screens but you have a poster right next to the counter? Doesn’t make any sense. Added picture that has combo.
Blondawright555
I’m so disappointed I went in to get food yesterday morning to start my day at this location and I believe her name was jossalin and she was the boss don’t get me started on her when I walked in I seen a vape in her had and she gave me a very dirty look and when she finally greeted me it was nothing but attitude and disrespect and all I was trying to do get is a coffee because I just dropped my kids off at daycare and I’ve already had a rough start to my day I will never be coming back here again
Joe DeMatos
Can't believe i found a DD in New England. The amazing coffee! The pastries! This place has everything your heart can desire.
Atmosphere: 4
Food: 4
Service: 4
Russell Porwitzky
Excellent service, excellent food.
GURKIRATPAL SINGH
Welcoming
Atmosphere: 5
Food: 5
Service: 5
Chris Duguay
Absolutely horrible service, went inside and waited for 10 minutes and still no one came to the counter, and when someone was at the drive through they waited on them first even after i was standing there for 10 minutes. I would say find another place to get coffee or food. Never going back!
Atmosphere: 1
Food: 1
Service: 1
Samuel Lagasse
Took 18min after they lost my order to get the driest nastiest burnt food I ever seen. There was also flies in the donuts.
Atmosphere: 1
Food: 1
Service: 1
ts250g
Ashley gets left upfront 90% of the time. Today 10/29/2024. I watched six other girls come from the back after there were about five of us in line waiting. After Ashley was almost done everything, and one girl still got an order wrong (because again she wasn't up there.) 😆 You have some serious firing to do if you ever want to make this a "good" no a GREAT Dunkin. Oh and as for Ashley, she definitely deserves a raise for being your friendly face here. And I do mean she's the face of this Dunkin. Dunno why or how you still keep the others around, the amount of things they say and the things they talk about behind people's backs is appalling, yes mainly your worker Makayla. No one is out of the cross hair's when she works. You get rid of the infection and eventually it heals. You location needs a serious pill in order to get over the sickness.
Also your store seems to be out of things on a main level so I suppose figuring that out would be awesome too.
Parking: It's a damn nightmare and makes absolutely no sense.
Kid-friendliness: I will never take my children here with how the workers are.
Wheelchair accessibility: They have yet to put a ramp in this location, or even fixing the the ground to make it easier to get in to the location.
Spent 50 minutes waiting, didn't even get up to order. Pulled out to see they weren't filling any orders. Would've loved to have someone let people know they were waiting for nothing.
Atmosphere: 1
Service: 1
Crimson Wolf
Went through the drive through and the girl who has long brown hair up in a pony tail running the drive thru with a pink phone case was VERY rude and disrespectful. Taking her bad day, mood, whatever out on the customers. That is not professional customer service behavior. Not to mention the sausage and cheese croissant was over cooked it was chewy, the munchkins were wet and the Boston cream donuts were wet as well. Was very disappointed in this customer service from this girl and the way she talked to us and handled the whole encounter. If I was a dunkin employee or manager I would not be happy with this girls performance and disrespectful and rude attitude. She was working drive thru on 10/03/2024 at 3:46pm and the order number was 7573 and she has a pink phoneor phone case. Very disapointing in her customer service. Also your employees in general talking about their personal lives and constantly swearing and not paying attwntiin to customersinsode while there is a line is unprofessional as well. this used to be the best location in st.albamsbut after all this i may need to reconsider.
Atmosphere: 1
Food: 1
Service: 1
Becca Hammond
Just had to deal with the rudest child at this store.. didn't get my order right, got rude and tried to rip me off since they got my order wrong after I asked ahead of time. Crazy bad
Atmosphere: 1
Food: 1
Service: 1
Justin L
Got a latte that when dine right is pretty sweet. What I got tasted like burned black coffee. Not the first time I've gotten inedible food from this location
Atmosphere: 3
Food: 1
Service: 3
Koren Scanlon
The online app says certain donuts are there but when you get there they don’t have them and I have already paid for them.
Just took forever this morning they were unorganized too much talking I think.
I told the young lady that took my order I’d like the combo for 6 dollars which is advertised all through their counter. This combo includes a coffee, hash browns and a sandwich for 6 dollars. I requested a medium iced and add a donut. Once I was handed a donut and coffee I realized something was off after waiting for 10 min. So I asked for the hash browns and sandwich and they said it was on your order. Well come to find out, they no longer do the combo. No big deal but why would you let me know when I told you I wanted the combo? Why would you take the order and ring everything up separately??? Why are you guys still advertising it not only on your screens but you have a poster right next to the counter? Doesn’t make any sense. Added picture that has combo.
I’m so disappointed I went in to get food yesterday morning to start my day at this location and I believe her name was jossalin and she was the boss don’t get me started on her when I walked in I seen a vape in her had and she gave me a very dirty look and when she finally greeted me it was nothing but attitude and disrespect and all I was trying to do get is a coffee because I just dropped my kids off at daycare and I’ve already had a rough start to my day I will never be coming back here again
Can't believe i found a DD in New England. The amazing coffee! The pastries! This place has everything your heart can desire.
Atmosphere: 4
Food: 4
Service: 4
Excellent service, excellent food.
Welcoming
Atmosphere: 5
Food: 5
Service: 5
Absolutely horrible service, went inside and waited for 10 minutes and still no one came to the counter, and when someone was at the drive through they waited on them first even after i was standing there for 10 minutes. I would say find another place to get coffee or food. Never going back!
Atmosphere: 1
Food: 1
Service: 1
Took 18min after they lost my order to get the driest nastiest burnt food I ever seen. There was also flies in the donuts.
Atmosphere: 1
Food: 1
Service: 1
Ashley gets left upfront 90% of the time. Today 10/29/2024. I watched six other girls come from the back after there were about five of us in line waiting. After Ashley was almost done everything, and one girl still got an order wrong (because again she wasn't up there.) 😆
You have some serious firing to do if you ever want to make this a "good" no a GREAT Dunkin.
Oh and as for Ashley, she definitely deserves a raise for being your friendly face here. And I do mean she's the face of this Dunkin. Dunno why or how you still keep the others around, the amount of things they say and the things they talk about behind people's backs is appalling, yes mainly your worker Makayla. No one is out of the cross hair's when she works.
You get rid of the infection and eventually it heals. You location needs a serious pill in order to get over the sickness.
Also your store seems to be out of things on a main level so I suppose figuring that out would be awesome too.
Parking: It's a damn nightmare and makes absolutely no sense.
Kid-friendliness: I will never take my children here with how the workers are.
Wheelchair accessibility: They have yet to put a ramp in this location, or even fixing the the ground to make it easier to get in to the location.
Atmosphere: 1
Food: 2
Service: 2
Polite staff
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Spent 50 minutes waiting, didn't even get up to order. Pulled out to see they weren't filling any orders. Would've loved to have someone let people know they were waiting for nothing.
Atmosphere: 1
Service: 1
Went through the drive through and the girl who has long brown hair up in a pony tail running the drive thru with a pink phone case was VERY rude and disrespectful. Taking her bad day, mood, whatever out on the customers. That is not professional customer service behavior. Not to mention the sausage and cheese croissant was over cooked it was chewy, the munchkins were wet and the Boston cream donuts were wet as well.
Was very disappointed in this customer service from this girl and the way she talked to us and handled the whole encounter. If I was a dunkin employee or manager I would not be happy with this girls performance and disrespectful and rude attitude.
She was working drive thru on 10/03/2024 at 3:46pm and the order number was 7573 and she has a pink phoneor phone case. Very disapointing in her customer service.
Also your employees in general talking about their personal lives and constantly swearing and not paying attwntiin to customersinsode while there is a line is unprofessional as well. this used to be the best location in st.albamsbut after all this i may need to reconsider.
Atmosphere: 1
Food: 1
Service: 1
Just had to deal with the rudest child at this store.. didn't get my order right, got rude and tried to rip me off since they got my order wrong after I asked ahead of time. Crazy bad
Atmosphere: 1
Food: 1
Service: 1
Got a latte that when dine right is pretty sweet. What I got tasted like burned black coffee. Not the first time I've gotten inedible food from this location
Atmosphere: 3
Food: 1
Service: 3
The online app says certain donuts are there but when you get there they don’t have them and I have already paid for them.
Atmosphere: 3
Food: 2
Service: 2
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