Horrible service and food. Order wasn’t correct. Luckily they are closing this location. Another one bites the dust! Can’t wait to see what 14th star chooses to put in! Hopefully the Dynamic Duo Tyresse and Sierra can find new jobs!! They were great managers! Big sarcasm there!
Atmosphere: 5
Food: 1
Service: 1
Colin Fitzgerald
Why don’t you answer your phone for takeout orders an hour before closing? Update your hours to reflect reality.
I called and the manager made excuses instead of owning it. Some thanks after supporting you for two years and playing these games all along.
Service: 1
Elijah Walker
my fried pickles we’re doughy and tasted weird
Atmosphere: 3
Food: 1
Service: 5
Troski
Good food and a friendly staff
Atmosphere: 5
Food: 5
Service: 5
Madeleine LaBonte
Long wait to get cold food. Very disappointed.
samuel leombruno
Kitchen is DISGUSTING. Never ever eat here
Atmosphere: 1
Food: 1
Service: 2
Deven Abbott
Restraint is inside of a brewery, which is a plus and a minus because the tabs aren’t shared but when you order with the website it automatically makes you a tab making you think it may be. Also because of that it’s two different sets of staff, and doesn’t really feel like it is or should be so can be confusing. Otherwise, the burgers we ordered were fine, but no better than ones I’ve had elsewhere in the area for a lesser price but not significantly. The bar inside is a highlight though, although as mentioned before they’re separate entities.
Wheelchair accessibility: Ramp up into the building as well as a wide open area once inside
Atmosphere: 5
Food: 3
Service: 5
Adriene Avripas
Missing items: the online menu did not match the menu in the restaurant. The boy at the counter did not tell me my food was ready and left it standing for a while. When I asked him why other people were receiving food in-house before mine when I ordered first, he said yours is ready because you ordered takeout. You have to get it. It was in the back, and I had no idea it was ready. I didn't understand why he couldn't just place it on the counter or tell me it was ready. When I returned to the hotel, the salad was different from what I already had issues with the boy at the counter, so I asked to speak to a manager, and he pretended to be the manager on the phone. He told me the ticket stated I had a spring salad, not an organic one. I had the receipt and the ticket in my hand, and he kept going back and forth with me. I said it clearly says organic. He stated that, well, mine says it's spring. I asked for a refund, and he stated I would need to come to the restaurant and show him the receipt, and he would issue a refund. He did not show me the receipt he had that he argued about over the phone because it didn't exist. I was exhausted and did not want to return there, but I was super annoyed. I paid 28 dollars for two items that were not as described, and he let me sit out for a while, so I was like, I am getting my money back. This could be better. I came up to the restaurant and showed him the receipt. He grabbed the bag of food, grabbed the salad out, picked through it, and accused me of eating the toppings and lying about it. I asked him to give me my tip back because he was unprofessional and rude. He refused. I again asked for a manager, and he stated there was no one in sight and he was all I would get. He laughed in my face and seemed to find giving me a hard time amusing. I had witnessed him mess up a guy at the bar order. I assumed, because he was a big man, that he was okay with apologizing to him and taking accountability for that error, but for me since I was a woman alone, he proceeded to harass me. I grabbed my phone to start recording his behavior. He ran into the kitchen to hide. I refused to leave. The cook came out. He was very friendly, and when I explained what happened, he kindly admitted the items on the salad were missing because the online and restaurant menus did not match. I stated oh, okay, well, that been clarified in the beginning, and we did not need to go back and forth. I called another site with a manager in person, who called me back the next day. It was lovely. She stated she would tell this site's manager, but they did not refund or call back. I am still pretty upset. Paying that much for a salad and then having this kid pick through it, laughing in the face, and not even coming back to apologize when the cook clarified the issue. Reading reviews sounds like this is a recurrent problem. I would suggest not dining here until the service improves. I was out of town in a hotel and had nothing else to eat; he took back the salad, picked through it with his fingers, and did not refund me.
Atmosphere: 3
Food: 1
Service: 1
Charlie Gerry
Food is not very high quality considering the price point. The last 4 times I’ve been in it’s been very underwhelming and disappointing. Super salty and the driest burgers I’ve ever had at a place where that is their specialty. The only reason I eat there is because the beer is good at 14th star.
Atmosphere: 1
Food: 1
Service: 2
Abbie Matten
Light casual atmosphere with very friendly staff. The bartender was super nice and offered her expertise on the vast selection of drinks on tap. We had a really nice experience
I went in for lunch with my husband, mother and son. We all ordered medium rare burgers and fries. Luckily it wasn’t very busy, however, it took over 25 minutes for our food to come out. Our burgers were cooked well done and the fries were cold. No body was available to speak to about the food and my 2yr old was so hungry we ended up eating our over cooked burgers and couldn’t even eat the fries.the bathroom was out of paper towels and they didn’t have a hand air dryer. Hopefully they can improve on this in the future.
Atmosphere: 2
Food: 1
Service: 2
Kelly Sweeney
Ordered food for me and a friend the girl that took our order was awesome. Our food took an extreme long time I went over and noticed it was on the counter. We never received a text. I asked the KID working the counter if I was texted he said 3x. I showed him my phone. I received nothing. All our food was cold he turned and walked away. That was a wasted 40$.
Food: 1
Service: 1
Adriene A
missing items, the online menu did not match the menu in the restaurant. The boy at the counter did not tell me my food was ready and left it standing for a while. When I asked him why other people are receiving food in house before mine when I ordered first, he stated yours is ready because you ordered take out you have to come get it. It was in the back I had no idea it was ready. I really didnt understand why he couldn't just place it on the counter or tell me it was ready. When i got back to the hotel the salad was not as described since I already had issues with the boy at the counter so, I asked to speak to a manager and he pretended to be the manager on the phone. He told me that the ticket stated I had a spring salad not an organic salad. I had the receipt in my hand and ticket he kept going back and forth with me. I said it clearly says organic he stated that well mine says its spring. I asked for a refund he stated I would need to come up to the restaurant and show him the receipt and he would issue a refund. He did not show me the receipt he had that he argued about over the phone because it didn't exist. I was exhausted and really did not want to come back there but at this point I was supper annoyed I paid 28 dollars for two items that were not as descibed and he let sit out for a while, so I was like I am getting my money back this is terrible. I came up to the restaraunt showed him the receipt he grabbed the bag of food grabbed the salad out picked through it accused me of eating the toppings and lying about it. I asked him to give me my tip back because he was unprofessional and rude. He refused. I again asked for a manager he stated there is not one in site and he is the all that I will get. He laughed in my face and seem to find giving me a hard time amusing. I had witnessed him mess up a guy at the bars order. Im assumming because he was a big man, that he was okay apoligizing to him and took accountabilty for that error, but for me since I was a woman alone he proceeded to harass me. I grabbed my phone to start recording his behavior. He ran into the kitchen to hide. I refused to leave the cook came out he was very nice and when I explained what happened he kindly admitted the items on the salad were missing because the online menu and their menu in the restaurant did not match. I stated oh okay well that been clarfied in the beginning, and we really did not need to go back and forth. I called another site that had a manager in person who called me back the next day was really nice. She stated she would tell this sites manager but they did not refund or call back. I am still pretty upset. Paying that much for a salad then having this kid pick through it laugh in face and not even come back to apologize when the cook clarfied the issue. Reading reviews sounds like this is a recurrent problem. I would suggest not dining here until the service improves. I was out town in a hotel had nothing else to eat and he took back the salad picked through it with his fingers and did not refund me. I also ordered the onion rings for the horseradish sauce mainly which was not provided I was given blue cheese.
Atmosphere: 3
Food: 1
Service: 1
mary cushing
This is a picture of loaded fries, missing some items. Also a picture of the non food item that was in my food and I bit. Called the restaurant and they were so dismissive and said no one was in charge for the next three days. So I can’t talk with anyone about it until next week. Super disappointed.
Food: 1
Service: 1
Meghan Driscoll
Great service but the food was ok. Anything that came out of the fryer was burnt or did not have any more filling. The grilled chicken sandwich was very good.
Horrible service and food. Order wasn’t correct. Luckily they are closing this location. Another one bites the dust! Can’t wait to see what 14th star chooses to put in! Hopefully the Dynamic Duo Tyresse and Sierra can find new jobs!! They were great managers! Big sarcasm there!
Atmosphere: 5
Food: 1
Service: 1
Why don’t you answer your phone for takeout orders an hour before closing? Update your hours to reflect reality.
I called and the manager made excuses instead of owning it. Some thanks after supporting you for two years and playing these games all along.
Service: 1
my fried pickles we’re doughy and tasted weird
Atmosphere: 3
Food: 1
Service: 5
Good food and a friendly staff
Atmosphere: 5
Food: 5
Service: 5
Long wait to get cold food. Very disappointed.
Kitchen is DISGUSTING. Never ever eat here
Atmosphere: 1
Food: 1
Service: 2
Restraint is inside of a brewery, which is a plus and a minus because the tabs aren’t shared but when you order with the website it automatically makes you a tab making you think it may be. Also because of that it’s two different sets of staff, and doesn’t really feel like it is or should be so can be confusing. Otherwise, the burgers we ordered were fine, but no better than ones I’ve had elsewhere in the area for a lesser price but not significantly. The bar inside is a highlight though, although as mentioned before they’re separate entities.
Wheelchair accessibility: Ramp up into the building as well as a wide open area once inside
Atmosphere: 5
Food: 3
Service: 5
Missing items: the online menu did not match the menu in the restaurant. The boy at the counter did not tell me my food was ready and left it standing for a while. When I asked him why other people were receiving food in-house before mine when I ordered first, he said yours is ready because you ordered takeout. You have to get it. It was in the back, and I had no idea it was ready. I didn't understand why he couldn't just place it on the counter or tell me it was ready. When I returned to the hotel, the salad was different from what I already had issues with the boy at the counter, so I asked to speak to a manager, and he pretended to be the manager on the phone. He told me the ticket stated I had a spring salad, not an organic one. I had the receipt and the ticket in my hand, and he kept going back and forth with me. I said it clearly says organic. He stated that, well, mine says it's spring. I asked for a refund, and he stated I would need to come to the restaurant and show him the receipt, and he would issue a refund. He did not show me the receipt he had that he argued about over the phone because it didn't exist. I was exhausted and did not want to return there, but I was super annoyed. I paid 28 dollars for two items that were not as described, and he let me sit out for a while, so I was like, I am getting my money back. This could be better. I came up to the restaurant and showed him the receipt. He grabbed the bag of food, grabbed the salad out, picked through it, and accused me of eating the toppings and lying about it. I asked him to give me my tip back because he was unprofessional and rude. He refused. I again asked for a manager, and he stated there was no one in sight and he was all I would get. He laughed in my face and seemed to find giving me a hard time amusing. I had witnessed him mess up a guy at the bar order. I assumed, because he was a big man, that he was okay with apologizing to him and taking accountability for that error, but for me since I was a woman alone, he proceeded to harass me. I grabbed my phone to start recording his behavior. He ran into the kitchen to hide. I refused to leave. The cook came out. He was very friendly, and when I explained what happened, he kindly admitted the items on the salad were missing because the online and restaurant menus did not match. I stated oh, okay, well, that been clarified in the beginning, and we did not need to go back and forth. I called another site with a manager in person, who called me back the next day. It was lovely. She stated she would tell this site's manager, but they did not refund or call back. I am still pretty upset. Paying that much for a salad and then having this kid pick through it, laughing in the face, and not even coming back to apologize when the cook clarified the issue. Reading reviews sounds like this is a recurrent problem. I would suggest not dining here until the service improves. I was out of town in a hotel and had nothing else to eat; he took back the salad, picked through it with his fingers, and did not refund me.
Atmosphere: 3
Food: 1
Service: 1
Food is not very high quality considering the price point. The last 4 times I’ve been in it’s been very underwhelming and disappointing. Super salty and the driest burgers I’ve ever had at a place where that is their specialty. The only reason I eat there is because the beer is good at 14th star.
Atmosphere: 1
Food: 1
Service: 2
Light casual atmosphere with very friendly staff. The bartender was super nice and offered her expertise on the vast selection of drinks on tap. We had a really nice experience
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I went in for lunch with my husband, mother and son. We all ordered medium rare burgers and fries. Luckily it wasn’t very busy, however, it took over 25 minutes for our food to come out. Our burgers were cooked well done and the fries were cold. No body was available to speak to about the food and my 2yr old was so hungry we ended up eating our over cooked burgers and couldn’t even eat the fries.the bathroom was out of paper towels and they didn’t have a hand air dryer. Hopefully they can improve on this in the future.
Atmosphere: 2
Food: 1
Service: 2
Ordered food for me and a friend the girl that took our order was awesome. Our food took an extreme long time I went over and noticed it was on the counter. We never received a text. I asked the KID working the counter if I was texted he said 3x. I showed him my phone. I received nothing. All our food was cold he turned and walked away. That was a wasted 40$.
Food: 1
Service: 1
missing items, the online menu did not match the menu in the restaurant. The boy at the counter did not tell me my food was ready and left it standing for a while. When I asked him why other people are receiving food in house before mine when I ordered first, he stated yours is ready because you ordered take out you have to come get it. It was in the back I had no idea it was ready. I really didnt understand why he couldn't just place it on the counter or tell me it was ready. When i got back to the hotel the salad was not as described since I already had issues with the boy at the counter so, I asked to speak to a manager and he pretended to be the manager on the phone. He told me that the ticket stated I had a spring salad not an organic salad. I had the receipt in my hand and ticket he kept going back and forth with me. I said it clearly says organic he stated that well mine says its spring. I asked for a refund he stated I would need to come up to the restaurant and show him the receipt and he would issue a refund. He did not show me the receipt he had that he argued about over the phone because it didn't exist. I was exhausted and really did not want to come back there but at this point I was supper annoyed I paid 28 dollars for two items that were not as descibed and he let sit out for a while, so I was like I am getting my money back this is terrible. I came up to the restaraunt showed him the receipt he grabbed the bag of food grabbed the salad out picked through it accused me of eating the toppings and lying about it. I asked him to give me my tip back because he was unprofessional and rude. He refused. I again asked for a manager he stated there is not one in site and he is the all that I will get. He laughed in my face and seem to find giving me a hard time amusing. I had witnessed him mess up a guy at the bars order. Im assumming because he was a big man, that he was okay apoligizing to him and took accountabilty for that error, but for me since I was a woman alone he proceeded to harass me. I grabbed my phone to start recording his behavior. He ran into the kitchen to hide. I refused to leave the cook came out he was very nice and when I explained what happened he kindly admitted the items on the salad were missing because the online menu and their menu in the restaurant did not match. I stated oh okay well that been clarfied in the beginning, and we really did not need to go back and forth. I called another site that had a manager in person who called me back the next day was really nice. She stated she would tell this sites manager but they did not refund or call back. I am still pretty upset. Paying that much for a salad then having this kid pick through it laugh in face and not even come back to apologize when the cook clarfied the issue. Reading reviews sounds like this is a recurrent problem. I would suggest not dining here until the service improves. I was out town in a hotel had nothing else to eat and he took back the salad picked through it with his fingers and did not refund me. I also ordered the onion rings for the horseradish sauce mainly which was not provided I was given blue cheese.
Atmosphere: 3
Food: 1
Service: 1
This is a picture of loaded fries, missing some items. Also a picture of the non food item that was in my food and I bit. Called the restaurant and they were so dismissive and said no one was in charge for the next three days. So I can’t talk with anyone about it until next week. Super disappointed.
Food: 1
Service: 1
Great service but the food was ok. Anything that came out of the fryer was burnt or did not have any more filling. The grilled chicken sandwich was very good.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Avocado Grilled Chicken Club
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