von Trapp Brewery & Bierhall

Von Trapp, more like tourist “trapp”. Came here with friends over the weekend and wasn’t overly impressed with the $9 beer and $12 pretzels (that tasted stale) with $5 beer cheese add-on (about two tablespoons). But I’m really not writing this review to talk about that. I stupidly left my purse behind, and I called the next day to see if it had been found. I gave them a description and was put on hold and then told it was not at the host desk or in the office. I explained my keys were in it and it was important that it be found, and the guy took my name and number and said they’d call if it turned up. Knowing it had to be there (unless someone stole it), my friends drove me back there (40mins away from where we were staying). I approached a woman at the hostess desk and explained I had called earlier looking for a handbag. She turned to an older man next to her and he told me it hadn’t been found yet. I proceeded to point and show him where I had been sitting at the bar and asked if anyone had looked there. He said it wouldn’t be there. It would only be behind the desk or in the office. I started to explain it really needed to be found since my whole set of keys were in there, etc. and as I was speaking a young man standing on the other side of the older man reached down under the hostess desk and pulled out my bag, held it up, and asked, “is this it?!” When I thanked him he said he wasn’t the one who originally found it. When he handed it to me I proceeded to look inside to confirm everything was there, and as I was doing so the older man started to tell me no one would have taken anything. To that I said, “Yeah, I didn’t think so, that’s why we drove here to look for the bag!” With that, we left. I was so infuriated with how nonchalant and uncaring they were about a pretty serious situation. How could they not find something right under their nose?! I’m not convinced anyone even looked when I had called earlier. Had I not pushed them to look a little harder in that moment, I would have been trying to figure out how I was going to get into my car and drive 6hrs home without car keys. Yes, I’m the idiot for leaving my bag behind, but why can’t people be a little more kind? I would not go back.

Just left Von Trapp Bierhall and feeling disappointed. We were sat in the covered glass area but a server never came or acknowledged us for over 10 min so we decided to just get up and sit at the bar. Bartender was fine, not friendly not mean. Didn't seem like he wanted to be there.
FOOD: Expensive for what you get for small plates/salad. We ordered the beer cheese soup which I assumed would be like a bisque but it's more like an oily cheese dip. I ordered a wedge salad but they were out of iceberg so I got the garden salad. But they definitely gave me the 5 mini salad sampler with all picked veggies. But there was lettuce too so I wasn't sure until after I started eating it.
Pretzels were so dry and didn't seem fresh, and only comes with mustard. You have to pay $5 for a tiny ramekin of their beer cheese.
On our way out the host also seemed miserable to be there with his arms crossed looking upset/bored.
Not sue if it's off season enough so that staff is short and unhappy or what, but this makes me not willing to go back.
Beer was good though. Ended up paying $75 for mediocre food and an unfriendly experience.

Terrible - terrible service, screwed up food with no apology or acceptance, never checked on table, cheddar soup is just oil - gross! This place has really went downhill, LOTS of local options. Never coming back here

Great beer and ambiance, bit hard to get food.

My husband and I do not drink, but the alternatives were great a delicious root beer and a maple lemonade were awesome, I cannot say enough about the food , simply amazing. Such unique choices. This is definitely a must stop for great food and drink!!!

Beer was ok, but the server just missed the mark. Completely no personality, no thank you for coming, or anything that would want to make us return. Good luck next time with possibly another server that smiles and is excited to be at work.

Despite some initial reservations this place may just be trying to capitalize on a name, decided to give it a shot and was glad I did.

The service was very friendly and though I asked quite a few questions about their beer, our server was happy to walk me through things. The beer list itself (at least when I visited) didn't stray too far from more typical/common varieties, but did stay true to the Austrian theme. That being said, every style I tried (Vienna Lager, Marzen, Helles) was excellent - much better than I had expected.

Very happy I gave it a shot and would absolutely visit again.

Good German beer and a nice atmosphere. The bratwurst sandwich with the pretzel bun was delicious and it goes really well with the spicy mustard. The pretzel was not good. That was very disappointing. I’m of the belief that a German beer hall should at least have a good pretzel. And yes, I can a make a better soft pretzel myself. If they could find a way to make the soft pretzel the same as the pretzel bun, that would be something.

Called 3 seperate days and never got an answer. Website doesn’t work right for reservations

Great beer friendly staff

Cozy experience and great food all around

Great beer. Busy. Beautiful outside scenery

Excellent beer and Bavarian food. Knock for being setup primarily for restaurant table service inside (reservations), SO BEWARE there’s only one point of sale for beer in the place. Need another bar IMO to balance out service when busy or just reduce the formal table service setup ??‍♂️?

I wish I could say we had a good time but we had a pretty upsetting experience here. My now fiancée proposed to me during our vacation weekend in Vermont and we wanted to celebrate by coming here, as my family did back in 2010 and was excited to return.

Sadly was pretty packed that day so we decided to come next day and make a reservation. At 2pm the next available reservation was at 8:15pm. We had our dog with us and wanted to sit on the patio. We show up and were told that they don’t serve food outside once it gets dark. This wasn’t stated anywhere online that I could find, nor did it make sense to me that we needed to make a reservation to just have a beer and not eat, especially when the patio was completely empty on a Sunday night. We showed up 7:30 just in case they had anything earlier available and again, completely empty so we could have came earlier had they let us pick an earlier time. The lady at the front made it seem as if that was a normal experience, however we were tourists to the area, as many people are in the Fall. We were told they could do takeout and to order at bar.

So we proceed to order at the bar and the bartender tells us he will bring the food out to us. I tipped him for the generous offer. It wasn’t too busy inside at all, but over 35 mins go by and as I pass him to use the bathroom, he asks “did you get your food?” when he told us he was going to bring it. He found it by the front check in table, ice cold, no apology. We went to eat in the car because we finished our drinks and were cold by this point and just wanted to go home and the modifications on the sandwich were ignored. I asked for no slaw and was completely covered. This wasn’t a huge deal, just icing on the cake. We were really looking forward to celebrating our engagement here but was an all around pretty disappointing night.

Not thrilled with our experience today. Pretzels were just ok, very little seating downstairs for the brewery part but dining seating is mixed in? It was a confusing layout. We were told we can sit upstairs which was ok but a very weird vibe plus the whole place had a very off putting smell. The place is beautiful and has so much potential to be a great spot but not the best experience.