Im so done with this location. Almost every visit I have some kind of problem. Today they had a guy working on the drive through screen and they had a sign on it but it wasn't taped up properly so the wind was blowing it and I couldnt read it. I assumed it said the order screen wasnt working and I drove through (because a dude was doing maintenance on it. Usually you have to power down things you're workint on). The girl at the window was SO rude to me for no reason. I tried to explain the paper was blown so I couldn't read it. Apparently it actually said to say hello because their head sets aren't working? Okay then tape the sign up better and don't be nasty to customers about it. Thats not the first time I've dealt with a snooty employee here. This location's management and employees are so horrible we really need a better coffee location.
Atmosphere: 1
Food: 2
Service: 1
Belson Herne
Music was blasting when we walked in.Had to ask the desk guy to lower twice just so I could hear him. 6 of them in there and only 2 working. Get our coffee get down the road and the coffee is warm. We have never had any luck stopping at that particular coffee shop.
Atmosphere: 1
Food: 1
Service: 1
Vanessa Blow
Great staff they were friendly.
Atmosphere: 4
Food: 4
Service: 5
Cortney Sweet
sat there for 20 minutes just for two coffees and one refreshing, i would get it if it was busy but it wasn’t and they took forever and they didn’t get the coffees right.
Brooke F
we went through the drive through and the employee was immediately extremely rude. we politely ordered and she was snappy and unprofessional. i understand working customer service is not fun but this was unacceptable. i never write reviews but this experience warranted a negative review. she didn’t have a nametag or i would share her name. very disappointed
Atmosphere: 1
Food: 3
Service: 1
Jessie Laroche
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Avoid the Dunkin’ in Swanton, Vermont — Terrible Mobile Order Experience
I’ve been a loyal Dunkin’ customer and regularly use the mobile app to order ahead. Sometimes I visit this location, and other times I stop closer to Burlington. After today, I won’t be returning to the Swanton location.
I placed a mobile order at 7:37 AM and paid nearly $8 for a colada and hash browns. The app clearly confirmed the order with a message at the top of the screen saying, “Thank you. Your order will be ready shortly.” Despite this, when I arrived, the staff claimed there was no order—completely ignoring the confirmation.
I even pointed out the message at the top of the screen, showing that the order was placed and paid for, but they chose to focus on the price shown further down and insisted that meant it hadn’t been paid. Not just one, but multiple employees argued with me instead of trying to resolve the issue or take responsibility.
This experience was frustrating, dismissive, and completely unprofessional. I will not be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
Venu B
Dunkin donut never gets old. The donut is soft and light, with a good amount of toppings. The coffee flavour of the ice coffee is nicely blended in their drinks. The hash browns are simply the best ones!
Atmosphere: 5
Food: 5
Service: 5
Joel Partlow
Under staffed and probably under paid. 3 people working like mad men, there was literally a 8-10 minute wait between taking orders at the counter. The drive thru had a line put the parking lot across the street and into the hanafords parking lot. Wild.
It’s a silly thing to notice, but this was the best toasted bagel I’ve ever had from any Dunkin Donuts. I also appreciated that they waited to put the cold foam on my pickup order until I got in the door. Great service, only downside is the tiny parking lot and deep potholes.
Atmosphere: 4
Food: 5
Service: 5
Nick Williams
Great spot and very busy needs more room for customers and more efficiency but overall a great dunkin.
Atmosphere: 3
Food: 4
Service: 3
Isabelle Leboeuf-Daudelin
Amazing service
Kollin Langlois
i ordered through the mobile app, and got a splenda pack in my coffee for free! 1 star. i hope the barista didn't have a vendetta against me!
Buncha nerds, go to the McDonald's across the street.
Atmosphere: 5
Food: 5
Service: 2
Good overall. Great selection. Quick service. Always a pleasure to pass by here on roadtrips.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Doughnut, Hash Browns, Half Dozen Donuts, Iced Macchiato
Im so done with this location. Almost every visit I have some kind of problem. Today they had a guy working on the drive through screen and they had a sign on it but it wasn't taped up properly so the wind was blowing it and I couldnt read it. I assumed it said the order screen wasnt working and I drove through (because a dude was doing maintenance on it. Usually you have to power down things you're workint on). The girl at the window was SO rude to me for no reason. I tried to explain the paper was blown so I couldn't read it. Apparently it actually said to say hello because their head sets aren't working? Okay then tape the sign up better and don't be nasty to customers about it. Thats not the first time I've dealt with a snooty employee here. This location's management and employees are so horrible we really need a better coffee location.
Atmosphere: 1
Food: 2
Service: 1
Music was blasting when we walked in.Had to ask the desk guy to lower twice just so I could hear him. 6 of them in there and only 2 working. Get our coffee get down the road and the coffee is warm. We have never had any luck stopping at that particular coffee shop.
Atmosphere: 1
Food: 1
Service: 1
Great staff they were friendly.
Atmosphere: 4
Food: 4
Service: 5
sat there for 20 minutes just for two coffees and one refreshing, i would get it if it was busy but it wasn’t and they took forever and they didn’t get the coffees right.
we went through the drive through and the employee was immediately extremely rude. we politely ordered and she was snappy and unprofessional. i understand working customer service is not fun but this was unacceptable. i never write reviews but this experience warranted a negative review. she didn’t have a nametag or i would share her name. very disappointed
Atmosphere: 1
Food: 3
Service: 1
⸻
Avoid the Dunkin’ in Swanton, Vermont — Terrible Mobile Order Experience
I’ve been a loyal Dunkin’ customer and regularly use the mobile app to order ahead. Sometimes I visit this location, and other times I stop closer to Burlington. After today, I won’t be returning to the Swanton location.
I placed a mobile order at 7:37 AM and paid nearly $8 for a colada and hash browns. The app clearly confirmed the order with a message at the top of the screen saying, “Thank you. Your order will be ready shortly.” Despite this, when I arrived, the staff claimed there was no order—completely ignoring the confirmation.
I even pointed out the message at the top of the screen, showing that the order was placed and paid for, but they chose to focus on the price shown further down and insisted that meant it hadn’t been paid. Not just one, but multiple employees argued with me instead of trying to resolve the issue or take responsibility.
This experience was frustrating, dismissive, and completely unprofessional. I will not be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
Dunkin donut never gets old. The donut is soft and light, with a good amount of toppings. The coffee flavour of the ice coffee is nicely blended in their drinks. The hash browns are simply the best ones!
Atmosphere: 5
Food: 5
Service: 5
Under staffed and probably under paid. 3 people working like mad men, there was literally a 8-10 minute wait between taking orders at the counter. The drive thru had a line put the parking lot across the street and into the hanafords parking lot. Wild.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Nice sandwiches
Atmosphere: 4
Food: 5
Service: 5
It’s a silly thing to notice, but this was the best toasted bagel I’ve ever had from any Dunkin Donuts. I also appreciated that they waited to put the cold foam on my pickup order until I got in the door. Great service, only downside is the tiny parking lot and deep potholes.
Atmosphere: 4
Food: 5
Service: 5
Great spot and very busy needs more room for customers and more efficiency but overall a great dunkin.
Atmosphere: 3
Food: 4
Service: 3
Amazing service
i ordered through the mobile app, and got a splenda pack in my coffee for free! 1 star. i hope the barista didn't have a vendetta against me!
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