I’ve ordered from Pizza Chef in Windsor, VT several times before, but my most recent experience was extremely disappointing. I placed a large order that included a salad, mozzarella sticks, two small pizzas, a large chef pizza, and onion rings. The order time said it would be ready about 25 minutes earlier than when I actually received it, so I ended up waiting an additional 25 minutes after arrival.
When I finally got my order home, I realized one of the pizzas was missing. I drove all the way back to pick it up, only to be given the wrong pizza instead. To make matters worse, by the time I tried to call and resolve the issue, the phones had been shut off.
I understand that mistakes can happen during busy times, but this was handled poorly from start to finish. Between the delay, the missing item, the incorrect replacement, and the lack of communication, it was a really frustrating experience for such a big order. I hope management addresses this so other customers don’t have to deal with the same situation
Atmosphere: 1
Food: 1
Service: 3
Michele Wilson
We’ve been going here for years. Food is disgusting now!
Pizza sauce tastes like trash!
Chicken parm dinner and sub now the chicken is chopped? Why?? Oh so you can give less that’s why
Staff unfriendly, dominos is better tasting and quality and that’s pretty much trash as well
Not sure how people keep going there
Marie
Had the sausage, green pepper & mushroom pizza & it was delicious! The crust was perfect & plenty of ingredients, including plenty of cheese on top!
Atmosphere: 5
Food: 5
Service: 5
Madison Wainwright
Ever since the new owners the service and food have been terrible. On 3 different occasions we have ordered food and something was incorrect or made horrible. We ordered a spaghetti dinner that comes with a salad and garlic bread along with a small pepperoni pizza and a pepperoni mushroom onion calzone. Got home to no salad or garlic bread and the pizza was Hawaiian and the calzone had meatball and onions and peppers and mushroom. Called them, said they would remake it, drove back (20 minutes each way) to sit for another 40 minutes because they make the second order wrong too! Second time again did not include the salad with spaghetti but got bread, calzone was supposed to be pepperoni only had cheese in it. The most recent again ordered two different calzones and got home to two burnt calzones and we asked for extra sauce, and they did not add extra sauce. The previous owners we never had an issue.
Samantha Tracey
We frequent Pizza Chef in Windsor a few times a year with usually great experiences. Tonight we ordered and made it all the way home before realizing there were a number of missing items which was disappointing. When I called to inquire, the immediately offered to re-make the order and have it available for me to pick up. Great customer service.
Food: 5
Service: 5
Nat
Manager saved my life by giving my friends a ride to our car after we faced hypothermic conditions on the connecticut river. GOAT.
Atmosphere: 5
Food: 5
Service: 5
Andrew Simons
One of the best pizza places around. nicest staff I've ever dealt with. 10/10 would recommend. Pizza was amazing
Atmosphere: 5
Food: 5
Service: 5
Diane Quintal
Not much to look at but the food was delicious and the staff friendly. Service was great. It was, by far, the best place we ate off our resort grounds.
Atmosphere: 3
Food: 5
Service: 5
Thierry Wiss
The passing Frenchman says THANK YOU for the welcome
Atmosphere: 5
Food: 5
Service: 5
Anthony Pascarelli
I always enjoy the food and atmosphere at the Windsor Pizza Chef. Make sure you tip and treat your bartender well. They’re good people.
I’ve ordered from Pizza Chef in Windsor, VT several times before, but my most recent experience was extremely disappointing. I placed a large order that included a salad, mozzarella sticks, two small pizzas, a large chef pizza, and onion rings. The order time said it would be ready about 25 minutes earlier than when I actually received it, so I ended up waiting an additional 25 minutes after arrival.
When I finally got my order home, I realized one of the pizzas was missing. I drove all the way back to pick it up, only to be given the wrong pizza instead. To make matters worse, by the time I tried to call and resolve the issue, the phones had been shut off.
I understand that mistakes can happen during busy times, but this was handled poorly from start to finish. Between the delay, the missing item, the incorrect replacement, and the lack of communication, it was a really frustrating experience for such a big order. I hope management addresses this so other customers don’t have to deal with the same situation
Atmosphere: 1
Food: 1
Service: 3
We’ve been going here for years. Food is disgusting now! Pizza sauce tastes like trash! Chicken parm dinner and sub now the chicken is chopped? Why?? Oh so you can give less that’s why Staff unfriendly, dominos is better tasting and quality and that’s pretty much trash as well Not sure how people keep going there
Had the sausage, green pepper & mushroom pizza & it was delicious! The crust was perfect & plenty of ingredients, including plenty of cheese on top!
Atmosphere: 5
Food: 5
Service: 5
Ever since the new owners the service and food have been terrible. On 3 different occasions we have ordered food and something was incorrect or made horrible. We ordered a spaghetti dinner that comes with a salad and garlic bread along with a small pepperoni pizza and a pepperoni mushroom onion calzone. Got home to no salad or garlic bread and the pizza was Hawaiian and the calzone had meatball and onions and peppers and mushroom. Called them, said they would remake it, drove back (20 minutes each way) to sit for another 40 minutes because they make the second order wrong too! Second time again did not include the salad with spaghetti but got bread, calzone was supposed to be pepperoni only had cheese in it. The most recent again ordered two different calzones and got home to two burnt calzones and we asked for extra sauce, and they did not add extra sauce. The previous owners we never had an issue.
We frequent Pizza Chef in Windsor a few times a year with usually great experiences. Tonight we ordered and made it all the way home before realizing there were a number of missing items which was disappointing. When I called to inquire, the immediately offered to re-make the order and have it available for me to pick up. Great customer service.
Food: 5
Service: 5
Manager saved my life by giving my friends a ride to our car after we faced hypothermic conditions on the connecticut river. GOAT.
Atmosphere: 5
Food: 5
Service: 5
One of the best pizza places around. nicest staff I've ever dealt with. 10/10 would recommend. Pizza was amazing
Atmosphere: 5
Food: 5
Service: 5
Not much to look at but the food was delicious and the staff friendly. Service was great. It was, by far, the best place we ate off our resort grounds.
Atmosphere: 3
Food: 5
Service: 5
The passing Frenchman says THANK YOU for the welcome
Atmosphere: 5
Food: 5
Service: 5
I always enjoy the food and atmosphere at the Windsor Pizza Chef. Make sure you tip and treat your bartender well. They’re good people.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always great service, great food and Taylor is a wonderful bartender. Always pleasant and makes the atmosphere fun! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak and Cheese
Very personable, attentive and friendly.
Atmosphere: 5
Food: 5
Service: 5
Taylor is great! Highly recommend this pizza chef. Many great people to hang with.
Atmosphere: 5
Food: 5
Service: 5
Great people and great food
Atmosphere: 5
Food: 5
Service: 5
Always love the chicken Caesar salad!
Atmosphere: 4
Food: 5
Service: 4
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