Pho Basil Authentic Vietnamese Cuisine

Nadia is the best , she gave us the best costumer service!! The food good

Atmosphere: 3

Food: 5

Service: 5

Vegetarian pho uses Vegetarian broth. Great assortment of well-cooked vegetables fresh herbs, chilies bean sprouts and lime wedges.

Atmosphere: 5

Food: 5

Service: 5

The Vietnamese food is great here would recommend any of the dishes. The Chinese dishes lack seasoning in the meat.

Atmosphere: 4

Food: 5

Service: 5

Great!

Atmosphere: 5

Food: 5

Service: 5

I ordered a large P13 and pretty much ate everything and drank all the broth. The servings are huge for a large but I still devoured it all.

I drank their hot tea while I waited and it's delicious.

The staff was attentive and friendly.

If you have a craving for phó, come here.

But also try the other place down the street. I love them also. Sorry, it's going to be a tough choice to pick one over the other. We need phólidarity.

Atmosphere: 5

Food: 5

Service: 5

Been in a couple times
I enjoy getting pho and hot tea
Staff is always friendly and I’ve had no issues with them at all
Environment is quiet and pleasant
I’ll definitely continue to come to this restaurant

Atmosphere: 5

Food: 5

Service: 5

There is another namesake south of here [Everett] so I was curious if it might be of the same caliber. It was recommended to go here for Chinese as it was prior to new acquisition. It was great so I recommended and brought a guest. Much to our disappointment, quality of food is beyond scrap! Meat had foul taste and odor. Went again for the third time thinking previous experience is an off-chance. Nope! Food/meat parading as if it is edible! Not worth the risk of getting sick!

Atmosphere: 3

Food: 2

Service: 3

Best Pho broth I have ever had!

Atmosphere: 5

Food: 5

Service: 5

(Arlington Basil) I’m not surprised to see the amount of similar reviews like the one i’m writing here and to be honest, I don’t know what happen to the original team that worked here a year or two ago but ever since they have been gone, the customer service has been so awful. The original team was very attentive and friendly… customers first attitude.

My fiancé and I are regulars and we’ve been ordering the same thing for years. I’ve noticed that the new waitresses are very to themselves and not friendly. They stand behind the counter to avoid talking with customers and never check on them. We never ever get greeted at the door anymore, sometimes they forget to bring us waters and its not usually packed when they do, we have noticed that they bring the check as soon as we started eating as way to not have to come and check on us anymore (which they never really
do anyways). I went in today and ordered my usual (kids pho) and they usually do a great job with noodle to broth ratio and we are very much aware that the portion size is small which is why we like getting it but this time, my fiancé and I noticed that there was only enough noodle for one or two bites. I asked the waitress for a little more noodles and she brought us out an ENTIRE PLATE. The manger came to prep us on why they don’t put a lot of noodles in there because they don’t want to spill the broth, but there was barely broth in the bowl to begin with. They definitely gave the energy like they were mad we asked for anything.

We got our bill and of course, they charged us for a plate of noodles just like we thought and when we brought it up to her she got an attitude and walked away as we were talking to her, cut us off and said they would charge us next time. She also got annoyed we didn’t tip but tips are earned based on your service. If you give lousy service you are getting a lousy tip. 🤷🏽‍♀️ The workers just seem like they don’t want to be there and you can see and feel that. Just so sad how the customer service has got here. This use to be our favorite spot. This place has messed up our orders before or forgot our meat or our spring rolls and we usually don’t care for the most part as we understand it gets busy but to make us feel like WE are the ones that caused this situation and make US pay on your error is ridiculous.

I hope one day basil can get back to that warm, inviting, customer first atmosphere we knew and loved.

Atmosphere: 1

Food: 4

Service: 1

I love coming here for a Delicious Chicken Pho, they are always super nice and attentive. And every time I make I asked to have something extra added they accommodate it for me. Whenever I feel like a cozy broth for my Soul and health is needed, I love to come here.

Thank you so much to everyone!
I appreciate you all! 💖 🙏🏼

Atmosphere: 5

Food: 5

Service: 5

Absolutely freaking amazing flavor in pho and the homemade chili sauce is GODLIKE

Atmosphere: 5

Food: 5

Service: 5

We get amazing service here and really good Pho, my husband and I are so thankful this is available in Smokey Point.

Atmosphere: 5

Food: 5

Service: 5

Enjoyed pho and service: stopped here on the way to Vancouver.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Meatball Pho, Broth

Pho was good, not the best I've had, but fairly decent. The broth tastes like it's missing something, but besides that, it's good. Portions were good as well.

Atmosphere: 5

Food: 4

Service: 4

Nadia ❤ Best Customer Service!! The fooood ? I am so looking forward to going back ? Variety of food made it difficult to pick! I had the Combo Phó and it did not disappoint! So delicious, staff is so friendly ?? God Bless them All ??

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Meatball Pho, Broth