Went there on my 30 min lunch break to get a coffee. Waited 20 mins and never got my drink. I didn't even have time to cancel my order cause I had to leave. I ended up ordering buying Madeline's so I could at least eat something on my lunch then waited a few extra mins for my drink, never came up and so I just left cause my break was over
Kylie Reid
I ended up getting out of the drive thru line after ordering online due to the insane dead stop wait. I get inside after my order is supposedly ready and I watch the barista on bar start my drink (she's making one drink at a time) and I sat there for 4 more minutes after getting my drink until a third employee came out from the back and made my sandwich.... as a barista this whole experience was so hard to watch.
Atmosphere: 1
Food: 5
Service: 1
Alphonso Morales
Horrible, absolutely horrible customer service. Come on now, their job is Not difficult. Pour someone coffee from an instant coffee maker, microwave a sandwich, hand it to the customer. Pretty simple. Arrived here this morning, stood at the counter, waiting to make an order and was ignored for many minutes. No organization at all at this place. Pathetic
Atmosphere: 1
Food: 1
Service: 1
Christina Mondragon
This was by far the worst location I’ve ever been to. Instead of properly communicating that they were out of the necessary ingredients to make my drink correctly, the staff went ahead and made it anyway, knowing it wasn’t right. When I pointed out that the drink was made incorrectly, Garrett acted indifferent and asked how it was wrong, as if he didn’t already know. I explained what was missing, and he casually responded, “Oh yeah, we’re out of that.”
When I asked why he didn’t notify me that the drink couldn’t be made properly or offer me the option to order something else, he looked annoyed and dismissively said, “I just make the drinks,” completely dodging my question. I then asked to speak with his manager, and Shelby, the lead, took over. When I told her I wanted to make a complaint, she aggressively asked, “And why do you want to make a complaint? My employee did nothing wrong.” This approach from someone in a lead position did nothing to de-escalate the situation but added fire to it as ultimately, her employee was in the wrong for not communicating properly with the customer.
I explained again that Garrett’s customer service was unacceptable and that communicating with customers about missing ingredients is part of his role. Instead of addressing the issue, Shelby continued to defend him, insisting he did nothing wrong, while dismissing my concerns as if I was being unreasonable for expecting to get what I paid for or at least be told it wasn’t available.
The unprofessionalism and lack of basic customer service at this location were shocking. As someone who visits Starbucks almost four times a week, I’ve never encountered such rude employees with such a careless attitude toward their job. It’s disappointing to see this level of service from a brand I usually rely on.
Reading the reviews it looks like this location has been problematic for a while now and Starbucks haven’t made the necessary adjustments at this location to ensure costumers are provided great customer service and given respect when coming to this location. This is extremely disappointing.
Atmosphere: 1
Food: 1
Service: 1
Anna S
Don’t recommend this Starbucks location at all, walked in to see homeless men and no one was telling anything to him, he was acting weird and screaming! I was afraid to stay there
Kid-friendliness: Not kids friendly! Not safe !
Atmosphere: 1
Food: 1
Service: 1
Cathy Beckner
We have been using this location for over a year. Last year school season, we thought they were great. This 2024-2025 school season, we are very disappointed with the customer service. This morning I ordered a cranberry orange lemonade. Almost 20 minutes later I had to cancel my order because I was on a time limit. The gals working there seem to be busy running back n forth and doing nothing. That was my last time with that location. I won't be back.
Atmosphere: 2
Food: 5
Service: 1
Jake Shaffer
Ordered, ended up waiting 20 minutes for my drink to not come up. Just ended up leaving since it wasn't worth it to keep waiting. Probably four or five people came in after me, got their food and drinks.
Service: 1
Desoe Shield
The stuff is not so friendly. The rest is just an everage Starbucks.
Will was a great help and had a great customer service
Atmosphere: 5
Food: 5
Service: 5
Emily Strode
Every time I go there the service is lack luster. I've waited almost 30 minutes for a refresher drink (I was on my lunch break and was almost late to work). Another time the gave me the wrong size or drink and I asked if I could get the larger size they poured it into a bigger cup and just added more ice. They remade the drink when I pointed it out but, added the same amount of ice as the first one.
Atmosphere: 3
Food: 5
Service: 1
Alex Campos
We waited 30 minutes for 2 drinks and a cookie. The coffee ended up tasting burnt. And when we told them it was too burnt, they gave an attitude, like it was our fault it was made badly. Go to another one nearby
Atmosphere: 1
Food: 1
Service: 1
Alex C
Very friendly staff! Answered all of my questions and explained a lot to me
Atmosphere: 4
Food: 5
Service: 5
Summer Randhawa
Make sure you check drink cups with lids my drinks spilled all over my car.
Went there on my 30 min lunch break to get a coffee. Waited 20 mins and never got my drink. I didn't even have time to cancel my order cause I had to leave. I ended up ordering buying Madeline's so I could at least eat something on my lunch then waited a few extra mins for my drink, never came up and so I just left cause my break was over
I ended up getting out of the drive thru line after ordering online due to the insane dead stop wait. I get inside after my order is supposedly ready and I watch the barista on bar start my drink (she's making one drink at a time) and I sat there for 4 more minutes after getting my drink until a third employee came out from the back and made my sandwich.... as a barista this whole experience was so hard to watch.
Atmosphere: 1
Food: 5
Service: 1
Horrible, absolutely horrible customer service. Come on now, their job is Not difficult. Pour someone coffee from an instant coffee maker, microwave a sandwich, hand it to the customer. Pretty simple. Arrived here this morning, stood at the counter, waiting to make an order and was ignored for many minutes. No organization at all at this place. Pathetic
Atmosphere: 1
Food: 1
Service: 1
This was by far the worst location I’ve ever been to. Instead of properly communicating that they were out of the necessary ingredients to make my drink correctly, the staff went ahead and made it anyway, knowing it wasn’t right. When I pointed out that the drink was made incorrectly, Garrett acted indifferent and asked how it was wrong, as if he didn’t already know. I explained what was missing, and he casually responded, “Oh yeah, we’re out of that.”
When I asked why he didn’t notify me that the drink couldn’t be made properly or offer me the option to order something else, he looked annoyed and dismissively said, “I just make the drinks,” completely dodging my question. I then asked to speak with his manager, and Shelby, the lead, took over. When I told her I wanted to make a complaint, she aggressively asked, “And why do you want to make a complaint? My employee did nothing wrong.” This approach from someone in a lead position did nothing to de-escalate the situation but added fire to it as ultimately, her employee was in the wrong for not communicating properly with the customer.
I explained again that Garrett’s customer service was unacceptable and that communicating with customers about missing ingredients is part of his role. Instead of addressing the issue, Shelby continued to defend him, insisting he did nothing wrong, while dismissing my concerns as if I was being unreasonable for expecting to get what I paid for or at least be told it wasn’t available.
The unprofessionalism and lack of basic customer service at this location were shocking. As someone who visits Starbucks almost four times a week, I’ve never encountered such rude employees with such a careless attitude toward their job. It’s disappointing to see this level of service from a brand I usually rely on.
Reading the reviews it looks like this location has been problematic for a while now and Starbucks haven’t made the necessary adjustments at this location to ensure costumers are provided great customer service and given respect when coming to this location. This is extremely disappointing.
Atmosphere: 1
Food: 1
Service: 1
Don’t recommend this Starbucks location at all, walked in to see homeless men and no one was telling anything to him, he was acting weird and screaming! I was afraid to stay there
Kid-friendliness: Not kids friendly! Not safe !
Atmosphere: 1
Food: 1
Service: 1
We have been using this location for over a year. Last year school season, we thought they were great. This 2024-2025 school season, we are very disappointed with the customer service. This morning I ordered a cranberry orange lemonade. Almost 20 minutes later I had to cancel my order because I was on a time limit. The gals working there seem to be busy running back n forth and doing nothing. That was my last time with that location. I won't be back.
Atmosphere: 2
Food: 5
Service: 1
Ordered, ended up waiting 20 minutes for my drink to not come up. Just ended up leaving since it wasn't worth it to keep waiting. Probably four or five people came in after me, got their food and drinks.
Service: 1
The stuff is not so friendly. The rest is just an everage Starbucks.
Atmosphere: 3
Food: 4
Service: 4
Kid-friendliness: Yes.
Wheelchair accessibility: Yes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double-Smoked Bacon Cheddar & Egg Sandwich
Friendly and fast service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Pumpkin Spice Latte
Restaurantji Recommends
Will was a great help and had a great customer service
Atmosphere: 5
Food: 5
Service: 5
Every time I go there the service is lack luster. I've waited almost 30 minutes for a refresher drink (I was on my lunch break and was almost late to work). Another time the gave me the wrong size or drink and I asked if I could get the larger size they poured it into a bigger cup and just added more ice. They remade the drink when I pointed it out but, added the same amount of ice as the first one.
Atmosphere: 3
Food: 5
Service: 1
We waited 30 minutes for 2 drinks and a cookie. The coffee ended up tasting burnt. And when we told them it was too burnt, they gave an attitude, like it was our fault it was made badly. Go to another one nearby
Atmosphere: 1
Food: 1
Service: 1
Very friendly staff! Answered all of my questions and explained a lot to me
Atmosphere: 4
Food: 5
Service: 5
Make sure you check drink cups with lids my drinks spilled all over my car.
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