Subway
1101 Outlet Collection Way Suite 451, Auburn
(253) 735-6002
Recent Reviews
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I used a coupon online and I suppose they don't usually accept coupons at that location so they decided to smash up my sandwich out of spite and gabe my fiancee a hard time during pickup. Not sure why it's my fault their own website allowed me to use a coupon at that location or why I deserved a smashed sandwich.
I had a really bad experience at this Subway location. The older man working there had very poor customer service. He was rude, did not greet customers properly, and seemed irritated when taking orders. On top of that, he did not look clean at all, which made me very uncomfortable about ordering food. This is not what I expect from Subway. Management needs to address this immediately because the cleanliness and service were unacceptable........
Atmosphere: 1
Food: 1
Service: 1
The worst service. They don't understand what you are saying. They just give you what ever they want. They had eggs right in front of me. When asked, they said they won't serve it now. For $15 sandwich, they barely added any veggies. Am never going back there.
Extremely rude owner, terrible customer service.
I visited this Subway today with my family. Two employees prepared the food, but when it came time to pay, the man at the counter (who appeared to be the owner, named Singh) was extremely rude.
• He did not greet me and spoke in a disrespectful tone when asking about the kids’ meal drink.
• When I asked what comes with the kids’ meal besides the drink, he ignored me and just grabbed applesauce.
• I explained that my son doesn’t eat applesauce and asked if we could substitute it with a cookie or chips, even offering to pay extra. He refused and said “nothing is free, it’s extra charge,” in a very dismissive way.
• When I told him his customer service was unacceptable, he repeatedly said “I don’t care” and even told me I could complain to anyone, including the President. He added that his Subway “does not run on my income.” This is an outrageous thing to say to a customer.
• He also made irrelevant comments about living in America his whole life, which made no sense in the context.
• After we sat down to eat, he continued to stare at us and laughed loudly as we left.
My 5‑year‑old son witnessed all of this and kept asking why the man was so rude. It was very upsetting. The two female employees looked intimidated and afraid to speak up, which made me feel bad for them.
Prices at this location are also higher than other Subways. After reading other reviews, I see this behavior is a pattern. This owner clearly does not understand customer service and should not be running a business.
This behavior was unprofessional, disrespectful, and hostile. No customer should be treated this way.
I will not return to this Subway, and I strongly urge Subway corporate to review this franchise. A business owner who openly says he doesn’t care about customers should not be running a store.
Atmosphere: 1
Food: 1
Service: 1
this is the worst subway. every time i give them another chance they show me why i should stop coming to this location. rude staff & very stingy. they always put literally 4 spinach leaves on my sandwhich
Atmosphere: 1
Food: 2
Service: 1
Worst subway i could ever have.. overpriced and i asked for veggie patty they didnt have that either and i asked for extra veggies she would only do 2 leaves of spinach so cheap
Atmosphere: 1
Food: 1
Service: 1
Staff was very rude. Worst experience.
Atmosphere: 1
Food: 1
Service: 1
This store will scam you. Stay away!
The portion of food was not even half of what was described — very misleading.
If they refuse to refund you and you paid with a credit or debit card, you can initiate a dispute with your bank.
We should help each other and not let this shady business scam more customers. If you’ve been scammed by them before, file a complaint to Washington State Attorney General.
Atmosphere: 1
Food: 1
Service: 1
TERRIBLE.
Guys, you should trust the reviews and go somewhere else.
Two slices of meat and they said they weighted it??? Seriously? Asked if they can show me the scale, they couldn’t.
I usually only write good reviews, but this one truly was terrible experience.
STAY AWAY‼️‼️‼️
NO STAR❕
Atmosphere: 1
Food: 1
Service: 1
I place an order at 7.13 but in apps it were saying your food is ready , when I went to store I saw my order isn’t ready , and I asked them where is my order ,they were like ( I didn’t accept your order, we closed at 6.30) I was like what? The only thing I would say, they should update their restaurant hour
Restaurantji Recommends
I bought a large drink and cost $4.70 . This really the price or did I get ripped off. I only bought a drink.
Service: 1
Overpriced and crap food, do not go here, it's not worth it at all.
Atmosphere: 1
Food: 1
Service: 1
Extremely rude staff here .
Google should allow zero stars for places just like these.
Atmosphere: 1
Food: 1
Service: 1
The cheapest subway I’ve ever been too. I used a promo for a BOGO and the lady told me she gave us less meat bc we had a promo…
Atmosphere: 1
Food: 1
Service: 1
Extremely rude worker, skipped on the meats, doesn't spread out the sauce, and overall terribly messy.
Atmosphere: 1
Food: 1
Service: 1
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