I really liked their service. Great options as well!
Atmosphere: 5
Food: 5
Service: 5
Instant Party
If you close at 9pm that means your systems need to be working until 9pm not 8:50. Really poor customer service
You close at 9pm not 8:50…
Service: 1
Hope Belz
I always love the ice cream here. But one night I ordered it on doordash, I paid and I was waiting for my order and I got a message from the dasher saying that apparently the girl gave the order to the wrong person. So I asked for it to be remade I guess the girl that worked there said that it won't be remade until another payment is made. I don't understand, it's their fault that they gave it to the wrong person why should I have to pay again when I didn't get my order in the first place because they gave it to somebody else. It was just really stupid. So I really didn't appreciate the service at this store. I don't think it was handled correctly. That being said, the Cotton Candy ice cream is always so good. That never disappoints
Atmosphere: 3
Food: 5
Service: 2
aj estes
Okay. I’m not much of a complainer, but as someone who’s currently in food service management I have to say something.
Environment is the store was just cold when we walked in (nevermind the actual temperature in the store.) Staff is lacking customer service skills, they look young and its food service so wasn’t expecting much, but at least a greeting when customers come in is always nice. No music playing either so you just hear the freezers and other mechanical sounds.
Most important thing is cleanliness. Extremely surprised that management doesn’t require their staff to wear hair nets when they’re hanging vertically halfway into the freezer with their hair less than a foot from the ice cream containers to even get a scoop out. Also watched staff grab a dirty blender, barely rinse it with water - with a faucet, not a spray hose, and then make another milkshake ( different flavors ) immediately with the watery remainders of the last smoothie still in it. Uhhh - FDA standards are wash, rinse, sanitize before using dishes again. Made me feel icky and now wondering how clean the store really is and if standards are being upheld. Maybe it’s just late night tiredness from them or new staff, but I won’t be returning unfortunately.
Ice cream is okay, could get a whole gallon of similar quality for the same price at the grocery store. Came for the experience but would love to see better training.
Atmosphere: 3
Food: 4
Service: 2
J C
This location provides pre-packed quarts, but their fresh packs are not fully loaded by employees. I hope they ensure that the quarts are properly filled.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Jamoca Almond Fudge
Sandhya Karnati
Love most of the flavors in here, Chocolate fudge being my FAV ♥️
Atmosphere: 5
Food: 5
Service: 5
Allie W
Vy made a beautiful cake for my mom last minute and it was beautiful and very tasty! Thank you for the amazing service :)
Ghassan Burahmah
The best choice
Bansika Kumari
Good Icecream ??
Camille Brockett-Lanier
Newly renovated inside. Gorgeous and modern. Owners/servers are super nice. Whole place smells like a cinnamon cookie. They have cool new displays for mini cakes and cones.
I really liked their service. Great options as well!
Atmosphere: 5
Food: 5
Service: 5
If you close at 9pm that means your systems need to be working until 9pm not 8:50. Really poor customer service
You close at 9pm not 8:50…
Service: 1
I always love the ice cream here. But one night I ordered it on doordash, I paid and I was waiting for my order and I got a message from the dasher saying that apparently the girl gave the order to the wrong person. So I asked for it to be remade I guess the girl that worked there said that it won't be remade until another payment is made. I don't understand, it's their fault that they gave it to the wrong person why should I have to pay again when I didn't get my order in the first place because they gave it to somebody else. It was just really stupid. So I really didn't appreciate the service at this store. I don't think it was handled correctly. That being said, the Cotton Candy ice cream is always so good. That never disappoints
Atmosphere: 3
Food: 5
Service: 2
Okay. I’m not much of a complainer, but as someone who’s currently in food service management I have to say something.
Environment is the store was just cold when we walked in (nevermind the actual temperature in the store.) Staff is lacking customer service skills, they look young and its food service so wasn’t expecting much, but at least a greeting when customers come in is always nice. No music playing either so you just hear the freezers and other mechanical sounds.
Most important thing is cleanliness. Extremely surprised that management doesn’t require their staff to wear hair nets when they’re hanging vertically halfway into the freezer with their hair less than a foot from the ice cream containers to even get a scoop out.
Also watched staff grab a dirty blender, barely rinse it with water - with a faucet, not a spray hose, and then make another milkshake ( different flavors ) immediately with the watery remainders of the last smoothie still in it. Uhhh - FDA standards are wash, rinse, sanitize before using dishes again.
Made me feel icky and now wondering how clean the store really is and if standards are being upheld. Maybe it’s just late night tiredness from them or new staff, but I won’t be returning unfortunately.
Ice cream is okay, could get a whole gallon of similar quality for the same price at the grocery store. Came for the experience but would love to see better training.
Atmosphere: 3
Food: 4
Service: 2
This location provides pre-packed quarts, but their fresh packs are not fully loaded by employees. I hope they ensure that the quarts are properly filled.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Jamoca Almond Fudge
Love most of the flavors in here, Chocolate fudge being my FAV ♥️
Atmosphere: 5
Food: 5
Service: 5
Vy made a beautiful cake for my mom last minute and it was beautiful and very tasty! Thank you for the amazing service :)
The best choice
Good Icecream ??
Newly renovated inside. Gorgeous and modern. Owners/servers are super nice. Whole place smells like a cinnamon cookie. They have cool new displays for mini cakes and cones.
Restaurantji Recommends
Service is always quick and friendly. Ice cream cakes and polar pizza(the best menu item)
Great ice cream. . .
Recommended, those ice creams are delicious.
Good service ??
A beautiful and favorite place to enjoy with the family.
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