I wish Google allowed reviews with 0 stars because 1 star is far too high for this atrocity of an establishment. I ordered online on their website that is clearly advertised and posted across their Google Maps and Yelp pages, as well as the first result on search. The site failed to confirm my order, giving an error, but charged me the money nonetheless -- so I went in-person to clarify. I get it, technical difficulties happen! But the cashier refused to take accountability or ownership, instead telling me that they "don't get notified" of orders from the website and that the site is hosted by a third-party. I showed him the charge on my credit card bill, and he kept telling me to call the third-party website company to see if I can get the charge reversed. I asked if I could at least have my order still fulfilled, to which he adamantly refused, saying that I would have to pay the amount again in-store. I asked if the website I ordered from is their website, which he confirmed it was -- meaning I didn't do anything wrong.
I found it incredibly disrespectful and unprofessional that he would put the burden of trying to get my money back and sort out the situation on ME, considering that the website is something THEY set up and the third-party is a company THEY chose to work with. If you're going to set up a website, then you should be okay with taking accountability if it malfunctions. Additionally, he kept insisting that it would be "easy" to sort out the charge, but if it were really so easy, why couldn't he just fulfill the order I had paid for?
He finally told me to go sit in the corner because they were "busy and had to serve the customers," and that maybe later on, if they happened to get a chance, they would try to call the company. Not only did this make me feel disrespected, I was also here during the middle of my workday, and could not afford to sit around since my lunch break was ending. (Mind you, I still had not been able to eat.)
Truthfully, I would not have had any issue if they had apologized even once, as I understand that these situations can be confusing -- but they chose to treat me as if I were the one being unreasonable. With service as horrible as this, it makes sense now that I hardly ever see this place busy -- not to mention that the food I've had here previously was mediocre at best. There are so many better choices nearby. Save your money for somewhere that actually produces quality food and values their customers! Absolutely unacceptable behavior.
EDIT: The reply just further doubles down on the behavior I called out above…no accountability and framing me to look unreasonable — very disappointing. I was not told anything about a 48 hour refund guarantee, or that the payment was confirmed to not have gone through, or that I would have received an email if my order was successful (when ordering, I did not even check the box allowing email notifications.) I was only told to call the third-party company to get the charge solved, which is very different because there was no guarantee mentioned, so of course I’d be upset as a customer. Lying about what happened isn’t a good look lol
Ken Xiao
Worst service you can ever get. The boss is like you own them ? ?↔️
Atmosphere: 1
Food: 1
Service: 1
Dylan Jones
Food is horrible and the service is even worse. Avoid at all costs.
Food: 1
Hami
Great Food Great Fast Service. Super nice people. I usually get the dumplings and they are always fresh and tasty.
Atmosphere: 5
Food: 5
Service: 5
santhosh k
Nice ambience. Dumplings is my favorite.Located rite in front of my apartment
Seattle Dispatch
I was having a wonderful Sunday morning, having several services in the Bellevue area. Decided to get a bite to eat before my next appointment. After seating myself I was given a menu and glass of water, I ordered the chicken and rice. When the food arrived, I went to the counter, to ask the lady what was this , it didn’t look like the picture, she assured me it was correct. It was served with a spoon placed in the food, which I would have preferred chopsticks, I had to go to the counter to ask for a napkin. The food was absolutely disgusting, I have no ideal what that protein was dog, cat or rat it wasn’t like anything I’ve ever tasted in my 60+ years of Asian cuisine. I have never had to give a negative review, but this establishment earned it. Horrific!!!
Food: 1
Service: 1
Akhmetchina Galina
Dumplings are the best ? I'm will be recommending! As well as cucumber salad ? great testing ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dumpling
Janet Ng
Food is decent; we have been here a couple times when hungry with kids. This time we ordered takeout (1 order of 4 buns and a soy milk) and the services was TERRIBLE. The guy at the front either doesn't understand how to do basic customer service or doesn't care. I waited over 15 minutes before asking after my order. The first time he started to say something and then all of a sudden stopped and walked away to serve someone else without saying anything to me, just walked away in the middle of a sentence. I had to wait at the front for him to return and I finally got my question out again and he went to the back and maybe asked something and I heard them respond with "are they waiting? are they waiting" and he came back out and said "are you waiting?" Clearly I'm waiting; I've been waiting right at the bench at the front so it's not like he didn't know I was waiting. I asked how long it would take and he walked right past me laughing and saying "I have no idea." This is when I started to get really frustrated because what kind of answer is that to a customer? I was upset and told him at this point most restaurants would have apologized and tried to figure out what the problem and try to solve it. When I asked again what the issue was, he looked at my order and said very surprised, "oh you already paid?" This is super frustrating as I was the only one ordering takeout during this time and the restaurant was not that busy (no line, quite a number of empty tables, only 1-2 phone in orders to pick up at that time). Very concerning he couldn't even remember that I had paid. The cook came out and said the order would take 30 min even though I complained and said people who arrived after me already had their multiple orders of food. I told them the guy never told me it would take so long for the order, and I said he didn't even apologize. At which point the cook says to him to apologize and then he automatically smiles and apologies. I don't think he even knew why he was apologizing. If you really like the food here then just be aware you need to stay on top of the guy at the front and don't expect great service or communication if something goes wrong. Won't be coming back unless we are desperate.
Atmosphere: 3
Food: 4
Service: 1
Michael Faught
Had to ask waiter for chopsticks and napkins. He just set down the dumplings without us having any way to eat them. My Beef curry had no flavor and the noodles were just spaghetti noodles..
Atmosphere: 4
Food: 2
Service: 1
Daniel wu
I came here for a quick bite in between my studying (SAT prep). I walked past this place a lot on my way to other restaurants so I decided to give it a try. I’m pretty sure this is a family run restaurant (I thought it was pretty cool you don’t see a lot of them in bellevue). I got the beef noodle soup which is one of my favorite dishes and it was amazing. They prepared it in about 5-10 minutes. The noodles were the right softness and the broth, while on the lighter side, was also amazing. The beef had a lot of flavor and it was also cooked very well (not too chewy). It was the perfect amount of spice: you could taste it, but it didn’t overwhelm the overall flavor. Very good and would come back.
I usually enjoy dumplings, but my recent visit to Dumplings and Noodles was a huge letdown. The place looked pretty unhygienic, and I noticed a staff member scratching around their mouth, which looked like shingles, and then handling food without washing their hands, and the food goes directly to the table. It's pretty disgusting to find this after finishing half the bowl already. I ended up with some health issues after eating there. I'm really concerned about their hygiene practices and hope they fix these problems ASAP. Until then, I can't recommend this place.
Atmosphere: 1
Food: 1
Service: 1
Darcia Sbarbaro
As a diner, you would expect a public restroom. As a human you need to go to. You can but I can’t as a customer. Friends at diner said there was gristle in your chicken and also warm up served. I’m glad I didn’t stay.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Dumpling
Lindsay Thomas
Delicious, friendly, loved it
Emma
Potstickers is a MUST! So much better than Dough Zone ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pot Stickers, Noodles, Pickles
Ryan Barban
Clean delicious eats! Fast and convenient meals with all the flavors you could ask for.
I wish Google allowed reviews with 0 stars because 1 star is far too high for this atrocity of an establishment. I ordered online on their website that is clearly advertised and posted across their Google Maps and Yelp pages, as well as the first result on search. The site failed to confirm my order, giving an error, but charged me the money nonetheless -- so I went in-person to clarify. I get it, technical difficulties happen! But the cashier refused to take accountability or ownership, instead telling me that they "don't get notified" of orders from the website and that the site is hosted by a third-party. I showed him the charge on my credit card bill, and he kept telling me to call the third-party website company to see if I can get the charge reversed. I asked if I could at least have my order still fulfilled, to which he adamantly refused, saying that I would have to pay the amount again in-store. I asked if the website I ordered from is their website, which he confirmed it was -- meaning I didn't do anything wrong.
I found it incredibly disrespectful and unprofessional that he would put the burden of trying to get my money back and sort out the situation on ME, considering that the website is something THEY set up and the third-party is a company THEY chose to work with. If you're going to set up a website, then you should be okay with taking accountability if it malfunctions. Additionally, he kept insisting that it would be "easy" to sort out the charge, but if it were really so easy, why couldn't he just fulfill the order I had paid for?
He finally told me to go sit in the corner because they were "busy and had to serve the customers," and that maybe later on, if they happened to get a chance, they would try to call the company. Not only did this make me feel disrespected, I was also here during the middle of my workday, and could not afford to sit around since my lunch break was ending. (Mind you, I still had not been able to eat.)
Truthfully, I would not have had any issue if they had apologized even once, as I understand that these situations can be confusing -- but they chose to treat me as if I were the one being unreasonable. With service as horrible as this, it makes sense now that I hardly ever see this place busy -- not to mention that the food I've had here previously was mediocre at best. There are so many better choices nearby. Save your money for somewhere that actually produces quality food and values their customers! Absolutely unacceptable behavior.
EDIT: The reply just further doubles down on the behavior I called out above…no accountability and framing me to look unreasonable — very disappointing. I was not told anything about a 48 hour refund guarantee, or that the payment was confirmed to not have gone through, or that I would have received an email if my order was successful (when ordering, I did not even check the box allowing email notifications.) I was only told to call the third-party company to get the charge solved, which is very different because there was no guarantee mentioned, so of course I’d be upset as a customer. Lying about what happened isn’t a good look lol
Worst service you can ever get. The boss is like you own them ? ?↔️
Atmosphere: 1
Food: 1
Service: 1
Food is horrible and the service is even worse. Avoid at all costs.
Food: 1
Great Food Great Fast Service. Super nice people. I usually get the dumplings and they are always fresh and tasty.
Atmosphere: 5
Food: 5
Service: 5
Nice ambience. Dumplings is my favorite.Located rite in front of my
apartment
I was having a wonderful Sunday morning, having several services in the Bellevue area. Decided to get a bite to eat before my next appointment. After seating myself I was given a menu and glass of water, I ordered the chicken and rice. When the food arrived, I went to the counter, to ask the lady what was this , it didn’t look like the picture, she assured me it was correct. It was served with a spoon placed in the food, which I would have preferred chopsticks, I had to go to the counter to ask for a napkin. The food was absolutely disgusting, I have no ideal what that protein was dog, cat or rat it wasn’t like anything I’ve ever tasted in my 60+ years of Asian cuisine. I have never had to give a negative review, but this establishment earned it. Horrific!!!
Food: 1
Service: 1
Dumplings are the best ? I'm will be recommending! As well as cucumber salad ? great testing ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dumpling
Food is decent; we have been here a couple times when hungry with kids. This time we ordered takeout (1 order of 4 buns and a soy milk) and the services was TERRIBLE. The guy at the front either doesn't understand how to do basic customer service or doesn't care. I waited over 15 minutes before asking after my order. The first time he started to say something and then all of a sudden stopped and walked away to serve someone else without saying anything to me, just walked away in the middle of a sentence. I had to wait at the front for him to return and I finally got my question out again and he went to the back and maybe asked something and I heard them respond with "are they waiting? are they waiting" and he came back out and said "are you waiting?" Clearly I'm waiting; I've been waiting right at the bench at the front so it's not like he didn't know I was waiting. I asked how long it would take and he walked right past me laughing and saying "I have no idea." This is when I started to get really frustrated because what kind of answer is that to a customer? I was upset and told him at this point most restaurants would have apologized and tried to figure out what the problem and try to solve it. When I asked again what the issue was, he looked at my order and said very surprised, "oh you already paid?" This is super frustrating as I was the only one ordering takeout during this time and the restaurant was not that busy (no line, quite a number of empty tables, only 1-2 phone in orders to pick up at that time). Very concerning he couldn't even remember that I had paid. The cook came out and said the order would take 30 min even though I complained and said people who arrived after me already had their multiple orders of food. I told them the guy never told me it would take so long for the order, and I said he didn't even apologize. At which point the cook says to him to apologize and then he automatically smiles and apologies. I don't think he even knew why he was apologizing. If you really like the food here then just be aware you need to stay on top of the guy at the front and don't expect great service or communication if something goes wrong. Won't be coming back unless we are desperate.
Atmosphere: 3
Food: 4
Service: 1
Had to ask waiter for chopsticks and napkins. He just set down the dumplings without us having any way to eat them. My Beef curry had no flavor and the noodles were just spaghetti noodles..
Atmosphere: 4
Food: 2
Service: 1
I came here for a quick bite in between my studying (SAT prep). I walked past this place a lot on my way to other restaurants so I decided to give it a try. I’m pretty sure this is a family run restaurant (I thought it was pretty cool you don’t see a lot of them in bellevue). I got the beef noodle soup which is one of my favorite dishes and it was amazing. They prepared it in about 5-10 minutes. The noodles were the right softness and the broth, while on the lighter side, was also amazing. The beef had a lot of flavor and it was also cooked very well (not too chewy). It was the perfect amount of spice: you could taste it, but it didn’t overwhelm the overall flavor. Very good and would come back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Noodles
Restaurantji Recommends
I usually enjoy dumplings, but my recent visit to Dumplings and Noodles was a huge letdown. The place looked pretty unhygienic, and I noticed a staff member scratching around their mouth, which looked like shingles, and then handling food without washing their hands, and the food goes directly to the table. It's pretty disgusting to find this after finishing half the bowl already.
I ended up with some health issues after eating there. I'm really concerned about their hygiene practices and hope they fix these problems ASAP. Until then, I can't recommend this place.
Atmosphere: 1
Food: 1
Service: 1
As a diner, you would expect a public restroom. As a human you need to go to. You can but I can’t as a customer. Friends at diner said there was gristle in your chicken and also warm up served. I’m glad I didn’t stay.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Dumpling
Delicious, friendly, loved it
Potstickers is a MUST! So much better than Dough Zone ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pot Stickers, Noodles, Pickles
Clean delicious eats! Fast and convenient meals with all the flavors you could ask for.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Wonton Soup, Noodles, Steamed Dumplings
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