Very very rude staff! I asked if I could please get a cup because they had accidentally marked my order for dine in and they never even asked me if i was here or to go in the first place so then had a attitude over the 2 cups I asked for to put my drinks in . I only come here once a year on snowflake lane and last night they were very rude. Never had problem years before. The 2 guys talking were not even helping customers just yapping. HAVE BETTER CUSTOMER SERVICE PLEASE!
Atmosphere: 1
Food: 2
Service: 1
Elisa Pischeva
Refused to give a glass of water without purchase. Hey, Starbucks, how is corporate profits this year?
Atmosphere: 1
Food: 1
Service: 1
Kiniya Davis
After leaving Cactus restaurant on the 3rd floor I stopped at the Starbucks on the 1st floor to inquire about a birthday drink. I was greeted with a smile from a very vibrant Sami with blue hair. Sami asked her coworker Susan for support with making me a protein drink. Susan was very knowledgeable about coffee which ultimately yielded an amazing drink. But these two women were the nicest and most helpful. I’m grateful to have meet them both. Sami’s kindness was a great birthday gift for me.
Thank you.
Atmosphere: 5
Food: 5
Service: 5
ساغر هنرزاده
Always a solid stop for coffee! The drinks are consistent, the atmosphere is cozy, and the baristas are super friendly. My go-to spot when I need a quick pick-me-up.
Atmosphere: 5
Food: 5
Service: 5
Eldar Deyneka
Nasty workers nasty service had hair in my drinks taisted terrible couldn’t get a water for my 3 year old daughter because I had to buy something to get it
Atmosphere: 1
Food: 1
Service: 1
Nazar
Generally bad,Absolutely terrible, nasty workers nasty service
Atmosphere: 1
Food: 1
Service: 1
elizabeth
we need to buy a drink in order to get water
Atmosphere: 1
Food: 1
Service: 1
Yura Deyneka
Absolutely horrible location With absolutely horrible stuff You guys have to be ashamed My Five years old daughter asked about a cup of water, and they refuse to provide water to her I’m a regular client spending 500 bucks a month With this shitty company called Starbucks and that’s how they are paying me back for my loyalty Starbucks is garbage
Atmosphere: 1
Food: 1
Service: 1
Kait
Went here recently with my mom because we were super excited about the holiday drinks coming back. My mom and I mobile ordered a tall blonde caramel brûlée latte with extra topping and I ordered a tall iced sugar cookie oatmilk latte.
When we got to the counter, my drink had whipped cream on top and when I pointed out to the barista, Max, that there wasn't supposed to be whip, he insisted saying "I know it doesn't make sense that they'd put whip on a non-dairy drink, but that's how the recipe is."
I explained further that I had worked at Starbucks for almost three years and that this drink has always been my holiday go-to; I know it doesn't come with whip. But Max insisted that the recipe called for whipped cream until finally I asked if they had changed the recipe for this year and he agreed. He specifically told me that in the app I can ask for the drink to be made with no whip, putting the fault on me for not doing so.
It was only after all that back and forth that Max asked if I wanted the drink remade or if he could just scrape off the whip, but from his tone he made it very clear that he thought I was in the wrong and remaking my drink was the last thing he wanted to do.
I settled for him scraping the whip off, but the whole interaction left a bad taste in my mouth. On my way to my car, I checked the app and the drink is not made with whipped cream so thanks Max for gaslighting me through our entire conversation.
Not wanting this same thing to happen to someone else who could potentially have a dairy allergy, I called the store from my car and explained to a woman on the phone what happened but it didn't really seem like she cared.
Max also made my mom's caramel brûlée latte terribly. It was sickly sweet and actually made her nauseous. She said it was the worst caramel brûlée latte she's ever had.
Max could definitely use some coaching on how to make the holiday drinks because this was the most abysmal experience my mom and I have ever had at a Starbucks. It definitely dampened our holiday cheer and I'm sad my mom was feeling sick for the rest of the day after being so excited to get a caramel brûlée latte to kick off the holidays.
For red cup day we went to a Starbies in Redmond and they made both our holiday go-to drinks perfectly so hopefully our experience at the Lodge was a one off.
Atmosphere: 5
Food: 1
Service: 1
Super Aba
Another fantastic Starbucks. Cookies & cream is amazing, a must if you are around. Local creation. Friendly staff, great service.
Very very rude staff! I asked if I could please get a cup because they had accidentally marked my order for dine in and they never even asked me if i was here or to go in the first place so then had a attitude over the 2 cups I asked for to put my drinks in . I only come here once a year on snowflake lane and last night they were very rude. Never had problem years before. The 2 guys talking were not even helping customers just yapping. HAVE BETTER CUSTOMER SERVICE PLEASE!
Atmosphere: 1
Food: 2
Service: 1
Refused to give a glass of water without purchase. Hey, Starbucks, how is corporate profits this year?
Atmosphere: 1
Food: 1
Service: 1
After leaving Cactus restaurant on the 3rd floor I stopped at the Starbucks on the 1st floor to inquire about a birthday drink. I was greeted with a smile from a very vibrant Sami with blue hair. Sami asked her coworker Susan for support with making me a protein drink. Susan was very knowledgeable about coffee which ultimately yielded an amazing drink. But these two women were the nicest and most helpful. I’m grateful to have meet them both. Sami’s kindness was a great birthday gift for me.
Thank you.
Atmosphere: 5
Food: 5
Service: 5
Always a solid stop for coffee! The drinks are consistent, the atmosphere is cozy, and the baristas are super friendly. My go-to spot when I need a quick pick-me-up.
Atmosphere: 5
Food: 5
Service: 5
Nasty workers nasty service had hair in my drinks taisted terrible couldn’t get a water for my 3 year old daughter because I had to buy something to get it
Atmosphere: 1
Food: 1
Service: 1
Generally bad,Absolutely terrible, nasty workers nasty service
Atmosphere: 1
Food: 1
Service: 1
we need to buy a drink in order to get water
Atmosphere: 1
Food: 1
Service: 1
Absolutely horrible location
With absolutely horrible stuff
You guys have to be ashamed
My Five years old daughter asked about a cup of water, and they refuse to provide water to her
I’m a regular client spending 500 bucks a month With this shitty company called Starbucks and that’s how they are paying me back for my loyalty
Starbucks is garbage
Atmosphere: 1
Food: 1
Service: 1
Went here recently with my mom because we were super excited about the holiday drinks coming back. My mom and I mobile ordered a tall blonde caramel brûlée latte with extra topping and I ordered a tall iced sugar cookie oatmilk latte.
When we got to the counter, my drink had whipped cream on top and when I pointed out to the barista, Max, that there wasn't supposed to be whip, he insisted saying "I know it doesn't make sense that they'd put whip on a non-dairy drink, but that's how the recipe is."
I explained further that I had worked at Starbucks for almost three years and that this drink has always been my holiday go-to; I know it doesn't come with whip. But Max insisted that the recipe called for whipped cream until finally I asked if they had changed the recipe for this year and he agreed. He specifically told me that in the app I can ask for the drink to be made with no whip, putting the fault on me for not doing so.
It was only after all that back and forth that Max asked if I wanted the drink remade or if he could just scrape off the whip, but from his tone he made it very clear that he thought I was in the wrong and remaking my drink was the last thing he wanted to do.
I settled for him scraping the whip off, but the whole interaction left a bad taste in my mouth. On my way to my car, I checked the app and the drink is not made with whipped cream so thanks Max for gaslighting me through our entire conversation.
Not wanting this same thing to happen to someone else who could potentially have a dairy allergy, I called the store from my car and explained to a woman on the phone what happened but it didn't really seem like she cared.
Max also made my mom's caramel brûlée latte terribly. It was sickly sweet and actually made her nauseous. She said it was the worst caramel brûlée latte she's ever had.
Max could definitely use some coaching on how to make the holiday drinks because this was the most abysmal experience my mom and I have ever had at a Starbucks. It definitely dampened our holiday cheer and I'm sad my mom was feeling sick for the rest of the day after being so excited to get a caramel brûlée latte to kick off the holidays.
For red cup day we went to a Starbies in Redmond and they made both our holiday go-to drinks perfectly so hopefully our experience at the Lodge was a one off.
Atmosphere: 5
Food: 1
Service: 1
Another fantastic Starbucks. Cookies & cream is amazing, a must if you are around. Local creation. Friendly staff, great service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Starbucks Milano Luna
Restaurantji Recommends
A Starbucks is Starbucks no matter what part of the world you’re on. Nothing special but a great place for meeting location
Atmosphere: 4
Service: 5
Picking up a pink drink 🥤
Ordering a muffin
Ordering a pink drink and grilled cheese sandwich 🥪
Making a drink to go mobile order
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