Went here recently with my mom because we were super excited about the holiday drinks coming back. My mom and I mobile ordered a tall blonde caramel brûlée latte with extra topping and I ordered a tall iced sugar cookie oatmilk latte.
When we got to the counter, my drink had whipped cream on top and when I pointed out to the barista, Max, that there wasn't supposed to be whip, he insisted saying "I know it doesn't make sense that they'd put whip on a non-dairy drink, but that's how the recipe is."
I explained further that I had worked at Starbucks for almost three years and that this drink has always been my holiday go-to; I know it doesn't come with whip. But Max insisted that the recipe called for whipped cream until finally I asked if they had changed the recipe for this year and he agreed. He specifically told me that in the app I can ask for the drink to be made with no whip, putting the fault on me for not doing so.
It was only after all that back and forth that Max asked if I wanted the drink remade or if he could just scrape off the whip, but from his tone he made it very clear that he thought I was in the wrong and remaking my drink was the last thing he wanted to do.
I settled for him scraping the whip off, but the whole interaction left a bad taste in my mouth. On my way to my car, I checked the app and the drink is not made with whipped cream so thanks Max for gaslighting me through our entire conversation.
Not wanting this same thing to happen to someone else who could potentially have a dairy allergy, I called the store from my car and explained to a woman on the phone what happened but it didn't really seem like she cared.
Max also made my mom's caramel brûlée latte terribly. It was sickly sweet and actually made her nauseous. She said it was the worst caramel brûlée latte she's ever had.
Max could definitely use some coaching on how to make the holiday drinks because this was the most abysmal experience my mom and I have ever had at a Starbucks. It definitely dampened our holiday cheer and I'm sad my mom was feeling sick for the rest of the day after being so excited to get a caramel brûlée latte to kick off the holidays.
For red cup day we went to a Starbies in Redmond and they made both our holiday go-to drinks perfectly so hopefully our experience at the Lodge was a one off.
Atmosphere: 5
Food: 1
Service: 1
Super Aba
Another fantastic Starbucks. Cookies & cream is amazing, a must if you are around. Local creation. Friendly staff, great service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Starbucks Milano Luna
Kim Brownlee Personal Trainer
A Starbucks is Starbucks no matter what part of the world you’re on. Nothing special but a great place for meeting location
Atmosphere: 4
Service: 5
Josh van Hulst
Picking up a pink drink 🥤
Josh van Hulst
Ordering a muffin
Josh van Hulst
Ordering a pink drink and grilled cheese sandwich 🥪
Josh van Hulst
Making a drink to go mobile order
Hannah Zhou
very nice employees and good for focus
Atmosphere: 5
Food: 5
Service: 5
Zaheera Kassam
The product is amazing and baristas are so nice especially faven who welcomed me in with her amazing hospitality!
When I came the worker first thing they asked me if I needed to use the bathroom like what and worker who took my order was just not smiling didn’t say thank you or how is your day, of course I am a adult but seeing them treat other customers with respect asking everyone else smiling how their day was but not me seems discriminating so I’ll give 1 star because their coffee is okay
Kylester88
Love this location, very friendly staff and the new drinks are great!
Went here recently with my mom because we were super excited about the holiday drinks coming back. My mom and I mobile ordered a tall blonde caramel brûlée latte with extra topping and I ordered a tall iced sugar cookie oatmilk latte.
When we got to the counter, my drink had whipped cream on top and when I pointed out to the barista, Max, that there wasn't supposed to be whip, he insisted saying "I know it doesn't make sense that they'd put whip on a non-dairy drink, but that's how the recipe is."
I explained further that I had worked at Starbucks for almost three years and that this drink has always been my holiday go-to; I know it doesn't come with whip. But Max insisted that the recipe called for whipped cream until finally I asked if they had changed the recipe for this year and he agreed. He specifically told me that in the app I can ask for the drink to be made with no whip, putting the fault on me for not doing so.
It was only after all that back and forth that Max asked if I wanted the drink remade or if he could just scrape off the whip, but from his tone he made it very clear that he thought I was in the wrong and remaking my drink was the last thing he wanted to do.
I settled for him scraping the whip off, but the whole interaction left a bad taste in my mouth. On my way to my car, I checked the app and the drink is not made with whipped cream so thanks Max for gaslighting me through our entire conversation.
Not wanting this same thing to happen to someone else who could potentially have a dairy allergy, I called the store from my car and explained to a woman on the phone what happened but it didn't really seem like she cared.
Max also made my mom's caramel brûlée latte terribly. It was sickly sweet and actually made her nauseous. She said it was the worst caramel brûlée latte she's ever had.
Max could definitely use some coaching on how to make the holiday drinks because this was the most abysmal experience my mom and I have ever had at a Starbucks. It definitely dampened our holiday cheer and I'm sad my mom was feeling sick for the rest of the day after being so excited to get a caramel brûlée latte to kick off the holidays.
For red cup day we went to a Starbies in Redmond and they made both our holiday go-to drinks perfectly so hopefully our experience at the Lodge was a one off.
Atmosphere: 5
Food: 1
Service: 1
Another fantastic Starbucks. Cookies & cream is amazing, a must if you are around. Local creation. Friendly staff, great service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Starbucks Milano Luna
A Starbucks is Starbucks no matter what part of the world you’re on. Nothing special but a great place for meeting location
Atmosphere: 4
Service: 5
Picking up a pink drink 🥤
Ordering a muffin
Ordering a pink drink and grilled cheese sandwich 🥪
Making a drink to go mobile order
very nice employees and good for focus
Atmosphere: 5
Food: 5
Service: 5
The product is amazing and baristas are so nice especially faven who welcomed me in with her amazing hospitality!
Atmosphere: 5
Food: 5
Service: 5
The usual part of the stores.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordering a vanilla bean frappuccino
Stopping by for an order
When I came the worker first thing they asked me if I needed to use the bathroom like what and worker who took my order was just not smiling didn’t say thank you or how is your day, of course I am a adult but seeing them treat other customers with respect asking everyone else smiling how their day was but not me seems discriminating so I’ll give 1 star because their coffee is okay
Love this location, very friendly staff and the new drinks are great!
Friendly service
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Double-Smoked Bacon Cheddar & Egg Sandwich
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