I’ve got to say, the customer service at Just Poké is absolutely top-tier. When I first started going, I was honestly a little embarrassed because they knew me by face and name — and even what I was going to order. There were times I’d walk in and before I could even say a word, they were already making my bowl!
From day one, I fell in love with this place. The food is incredibly fresh and flavorful — seriously addicting. Every visit just kept getting better. The staff is always friendly, fast, and welcoming, and the setup is always spotless and ready to go.
I can’t think of anywhere else in Bellingham that offers the kind of service and consistency that Just Poké does. If anyone ever needed to find me on short notice, they’d know exactly where to look — I’m guilty, I’m addicted.
This place is the best.
Atmosphere: 5
Food: 5
Service: 5
Katie Seaton
Outstanding customer service! I have celiac disease and accidentally ordered something with gluten. At the end, an amazing employee named Emma caught it and kindly said, “This actually has gluten in it, can I remake it for you?” She went above and beyond to make sure my poke bowl was completely safe and free from gluten and any cross-contamination. Delicious food and even better service, give Emma a raise!
Atmosphere: 5
Food: 5
Service: 5
Blake Rogers
I love how clean and efficient the whole experience was. The Spam Musubi has never let me down either! Good job Just Poke crew!!
Atmosphere: 5
Food: 5
Service: 5
Elodie
I got poke here yesterday and I was so sick that evening. I’ve had poke from their downtown location and it was fine. This one didn’t taste the freshest. I will definitely not be going back.
Jacq
Im a regular at the downtown location, never have issues there. On Saturday I got a heat wave bowl and There was not much brown rice in it, there was a brown hair on my food too. Upset and wont be back here.
Atmosphere: 1
Food: 1
Service: 1
Jason Chan
Thanks it was tasty
Atmosphere: 5
Food: 5
Service: 5
David Faulkner
They never have the scallops for their special
Atmosphere: 5
Food: 5
Service: 5
Steve Bender
This is an updated post:
I do enjoy poke, and the food at Just Poke is good. What I don't appreciate is being 'tip shamed' at the counter when paying for an order. I am all for efforts to ensure that staff receive ample compensation for their service and can be comfortable leaving a generous tip, but I know not all patrons can. Are we to understand that Just Poke compensates their staff so poorly that patrons must be shamed to fill the gap with a big tip? Being faced with tipping options of 20%, 25%, or 30% for counter service is just absurd.
Lisa Rodriquez
I was not impressed. Came hungry,left hungry. Don't care for places that ask for a tip before you even get your order.
Atmosphere: 1
Food: 3
Service: 2
Melia H
I like how their bowls are customizable. They were out of a few things the last few times I’ve went (ahi tuna, crab salad, etc.) but they had substitutions. The staff here are sweet and it’s always very clean inside :)
Best Poke bowl that both my wife and I have had. And we really like Poke. Very fresh, portioned well, and made quickly. Get those girls a raise! Keep up the great quality on those ingredients Just Poke!
Always love to see biodegradable to go containers. Excellent food option always leaves us satisfied.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Regular Build-Your-Own Bowl
Hannah Christensen
My partner and I have come here for years. We used to love it as an easy and tasty dinner option. However, recently the prices have gone up and the quality has gone down. Yesterday I went in and ordered a gluten free bowl. The person who put my bowl together did not use the gf spatula and I ended up getting very sick. They're usually so good about this and careful to cross contaminate as little as possible. Disappointing and literally sickening. ?
Atmosphere: 1
Food: 1
Service: 1
Josie Ingels
The last few times I have ordered the torched salmon bowl it isn’t torched at all. I even put in the special instructions “extra torched please” but I keep getting raw not torched at all. M not sure what the point of offering something if that’s not what you are going to provide and why give option for special instructions if you aren’t going to read them. Been going here for a year and a half and this is a new problem, it was not an issue as of two months ago.Update: the owner stopped buying the special bowls for the torched bowls and the employees can’t torch in the reg bowls because it burns them. So that is why I keep getting raw bowls now when used to be perfect every time. So this is 100% an owner problem. Employees are very good.
Atmosphere: 3
Food: 1
Service: 5
Craig Wear
Overall, this place was just OK for us. We had the rainbow bowl, which was fresh but lacking in flavor. It may have been better if I tweaked the sauces a bit. The miso soup was hot and tasty. If you are thinking of getting a green tea (cold) , don't! It tasted terrible. They should get a different brand. There are much better options out there on the market.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Miso Soup
Eli
This is the most staggering shrink-flation I have yet seen! During the pandemic, I would get a large bowl and have it packed to the top with toppings. They filled up the bowls so much that the toppings would be pushed up against the lid. Usually there wouldn't be any space for more things to add. But today I have received a large bowl with less food than a regular bowl was prior! I understand we are all feel the rising costs and most business have had increased prices or reduced portions sizes but this Poke location is just absolutely ridiculous.There is at least 25% less food if not more. Before they would have to compact my toppings to close the lid but now there is an inch of space between the top. Look at my pictures vs the pictures of users bowls from a year or more ago. When I asked if I could get a more full bowl they girl said it would be a dollar more per each topping. I am pretty shocked at this because although the toppings and proteins are probably expensive, rice is the cheapest food in the world. If they gave more rice as a substite for the reduction in toppings and protein, that cost would hardly be felt and is more honest way to maintain your profit margins.I am curious about if this crazy shrink-flation is in effect at all the locations. With the winning streak and rapid expansion this chain has seen just a few years prior, it is surprising to see them cutting corners so drastically and noticeably so soon. Maybe Costco Poke is the way to go, I will miss some toppings but my favorite ones I've already found recipes for.
I’ve got to say, the customer service at Just Poké is absolutely top-tier. When I first started going, I was honestly a little embarrassed because they knew me by face and name — and even what I was going to order. There were times I’d walk in and before I could even say a word, they were already making my bowl!
From day one, I fell in love with this place. The food is incredibly fresh and flavorful — seriously addicting. Every visit just kept getting better. The staff is always friendly, fast, and welcoming, and the setup is always spotless and ready to go.
I can’t think of anywhere else in Bellingham that offers the kind of service and consistency that Just Poké does. If anyone ever needed to find me on short notice, they’d know exactly where to look — I’m guilty, I’m addicted.
This place is the best.
Atmosphere: 5
Food: 5
Service: 5
Outstanding customer service! I have celiac disease and accidentally ordered something with gluten. At the end, an amazing employee named Emma caught it and kindly said, “This actually has gluten in it, can I remake it for you?” She went above and beyond to make sure my poke bowl was completely safe and free from gluten and any cross-contamination. Delicious food and even better service, give Emma a raise!
Atmosphere: 5
Food: 5
Service: 5
I love how clean and efficient the whole experience was. The Spam Musubi has never let me down either! Good job Just Poke crew!!
Atmosphere: 5
Food: 5
Service: 5
I got poke here yesterday and I was so sick that evening. I’ve had poke from their downtown location and it was fine. This one didn’t taste the freshest. I will definitely not be going back.
Im a regular at the downtown location, never have issues there. On Saturday I got a heat wave bowl and There was not much brown rice in it, there was a brown hair on my food too. Upset and wont be back here.
Atmosphere: 1
Food: 1
Service: 1
Thanks it was tasty
Atmosphere: 5
Food: 5
Service: 5
They never have the scallops for their special
Atmosphere: 5
Food: 5
Service: 5
This is an updated post:
I do enjoy poke, and the food at Just Poke is good. What I don't appreciate is being 'tip shamed' at the counter when paying for an order. I am all for efforts to ensure that staff receive ample compensation for their service and can be comfortable leaving a generous tip, but I know not all patrons can. Are we to understand that Just Poke compensates their staff so poorly that patrons must be shamed to fill the gap with a big tip? Being faced with tipping options of 20%, 25%, or 30% for counter service is just absurd.
I was not impressed. Came hungry,left hungry. Don't care for places that ask for a tip before you even get your order.
Atmosphere: 1
Food: 3
Service: 2
I like how their bowls are customizable. They were out of a few things the last few times I’ve went (ahi tuna, crab salad, etc.) but they had substitutions. The staff here are sweet and it’s always very clean inside :)
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Rainbow Roll
Restaurantji Recommends
Best Poke bowl that both my wife and I have had. And we really like Poke. Very fresh, portioned well, and made quickly. Get those girls a raise!
Keep up the great quality on those ingredients Just Poke!
Always love to see biodegradable to go containers. Excellent food option always leaves us satisfied.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Regular Build-Your-Own Bowl
My partner and I have come here for years. We used to love it as an easy and tasty dinner option. However, recently the prices have gone up and the quality has gone down. Yesterday I went in and ordered a gluten free bowl. The person who put my bowl together did not use the gf spatula and I ended up getting very sick. They're usually so good about this and careful to cross contaminate as little as possible. Disappointing and literally sickening. ?
Atmosphere: 1
Food: 1
Service: 1
The last few times I have ordered the torched salmon bowl it isn’t torched at all. I even put in the special instructions “extra torched please” but I keep getting raw not torched at all. M not sure what the point of offering something if that’s not what you are going to provide and why give option for special instructions if you aren’t going to read them. Been going here for a year and a half and this is a new problem, it was not an issue as of two months ago.Update: the owner stopped buying the special bowls for the torched bowls and the employees can’t torch in the reg bowls because it burns them. So that is why I keep getting raw bowls now when used to be perfect every time. So this is 100% an owner problem. Employees are very good.
Atmosphere: 3
Food: 1
Service: 5
Overall, this place was just OK for us. We had the rainbow bowl, which was fresh but lacking in flavor. It may have been better if I tweaked the sauces a bit. The miso soup was hot and tasty. If you are thinking of getting a green tea (cold) , don't! It tasted terrible. They should get a different brand. There are much better options out there on the market.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Miso Soup
This is the most staggering shrink-flation I have yet seen! During the pandemic, I would get a large bowl and have it packed to the top with toppings. They filled up the bowls so much that the toppings would be pushed up against the lid. Usually there wouldn't be any space for more things to add. But today I have received a large bowl with less food than a regular bowl was prior! I understand we are all feel the rising costs and most business have had increased prices or reduced portions sizes but this Poke location is just absolutely ridiculous.There is at least 25% less food if not more. Before they would have to compact my toppings to close the lid but now there is an inch of space between the top. Look at my pictures vs the pictures of users bowls from a year or more ago. When I asked if I could get a more full bowl they girl said it would be a dollar more per each topping. I am pretty shocked at this because although the toppings and proteins are probably expensive, rice is the cheapest food in the world. If they gave more rice as a substite for the reduction in toppings and protein, that cost would hardly be felt and is more honest way to maintain your profit margins.I am curious about if this crazy shrink-flation is in effect at all the locations. With the winning streak and rapid expansion this chain has seen just a few years prior, it is surprising to see them cutting corners so drastically and noticeably so soon. Maybe Costco Poke is the way to go, I will miss some toppings but my favorite ones I've already found recipes for.
Atmosphere: 3
Food: 1
Service: 3
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