I am writing to express my disappointment with the treatment I received from Starbucks - @Market at Lake Tapps/Bonney Lake Starbucks employee during a recent drive-through experience for the first time. When I attempted to pick up my mobile order, the employee spoke to me in a disrespectful manner, instructing me to use the speaker despite my having ordered ahead of time. Given that my order was ready when I arrived, I found the employee's behavior to be unwarranted and rude, particularly as a deaf customer. The employee did apologize and appear embarrassed after I addressed the issue. This was my first experience of this kind. I'm just so thankful I stood up for myself before I left!
Mrs. Campos
The new remodel is great and a lot more well-lit than the previous. I don't go to this location often unless it's to study or to help someone get caught up on their work, but the manager is on point. Unfortunately, the employees were uh... having a hiccup that night that I went. My order got royally messed up, but the manager was quick to fix it. Unfortuantely, because there was so many mistakes, I forgot to ask for them to not put dairy in my drink and sub it, resulting in an allergic break-out. Definitely needs employees to slow down a little, be a little more attentive on the listening portion and a little less on the assumption bit. Hahaha, otherwise they would have noticed I was asking for completely different things. I'm sure management will get it sorted out, but I'll be back. It's worth another try at another point and I want to give them the opportunity to show me their service skills again. I'm sure they'll do great.
TLDR: Employees need to be a little more keen to listen what's being ordered. Management on duty is quick to resolve and kind. Location is clean, well-lit, and comfortable for studying and whatnot.
Dietary restrictions: Just be careful and remember to gently remind the employees about diet restrictions/allergens, even if there's a mistake on the order. You can avoid my costly mistake [not the employee/management fault].
Atmosphere: 5
Food: 4
Service: 3
Kylie Stewart
I ordered a bagel with avocado spread…. So I thought NO they gave me BUTTER!!! Who eats a bagel with BUTTER:/
Atmosphere: 5
Food: 1
Service: 5
sarbjeet hundal
Very nice and caring associates. 😊😊
Atmosphere: 5
Food: 5
Service: 5
Serena Small
This is my go-to starbucks. I stop by twice a week on my way to work. My order is always ready and amazing. Employees are friendly, and the place is welcoming and clean.
Atmosphere: 5
Food: 5
Service: 5
James Weaver
This Starbucks is one of the better ones. I went in to get my crazy complex drink order They did absolutely fine with that. However they cook the breakfast sandwiches still makes them feel a little rubbery. But I found that to be the same at every Starbucks.
Atmosphere: 4
Food: 3
Service: 4
HANNAH GROTE
Often shorted on drinks (not completely filled). Older lady gives a lot of attitude when you point out your drink was made incorrectly. Water tastes super weird. (Chemically)
Atmosphere: 4
Food: 3
Service: 3
Katie
I come here quite often and the drinks and the customer service is always great and I have come all times throughout the day. I recommend getting a shaken espresso as they always make them great here.
Service: 5
Nan Anderson
Great Starbucks location, baristas are always friendly and service is quick!
Girl that took my order in drive thru was extremely rude!!!!!
Service: 1
Samantha Cook
Love it! ?
Atmosphere: 5
Food: 5
Service: 5
Tara Grotting
Girl that took my order in drive thru was extremely rude!!!!!
Service: 1
Oni I Moreno
The best customer service.
Atmosphere: 5
Food: 5
Service: 5
James Gordon
The coffee was fine; everyone was nice, but when you put my coffee out at least have the decency to call out my name otherwise, why even ask for my name? So stupid
I am writing to express my disappointment with the treatment I received from Starbucks - @Market at Lake Tapps/Bonney Lake Starbucks employee during a recent drive-through experience for the first time. When I attempted to pick up my mobile order, the employee spoke to me in a disrespectful manner, instructing me to use the speaker despite my having ordered ahead of time. Given that my order was ready when I arrived, I found the employee's behavior to be unwarranted and rude, particularly as a deaf customer. The employee did apologize and appear embarrassed after I addressed the issue. This was my first experience of this kind. I'm just so thankful I stood up for myself before I left!
The new remodel is great and a lot more well-lit than the previous. I don't go to this location often unless it's to study or to help someone get caught up on their work, but the manager is on point. Unfortunately, the employees were uh... having a hiccup that night that I went. My order got royally messed up, but the manager was quick to fix it. Unfortuantely, because there was so many mistakes, I forgot to ask for them to not put dairy in my drink and sub it, resulting in an allergic break-out. Definitely needs employees to slow down a little, be a little more attentive on the listening portion and a little less on the assumption bit. Hahaha, otherwise they would have noticed I was asking for completely different things. I'm sure management will get it sorted out, but I'll be back. It's worth another try at another point and I want to give them the opportunity to show me their service skills again. I'm sure they'll do great.
TLDR: Employees need to be a little more keen to listen what's being ordered. Management on duty is quick to resolve and kind. Location is clean, well-lit, and comfortable for studying and whatnot.
Dietary restrictions: Just be careful and remember to gently remind the employees about diet restrictions/allergens, even if there's a mistake on the order. You can avoid my costly mistake [not the employee/management fault].
Atmosphere: 5
Food: 4
Service: 3
I ordered a bagel with avocado spread…. So I thought NO they gave me BUTTER!!! Who eats a bagel with BUTTER:/
Atmosphere: 5
Food: 1
Service: 5
Very nice and caring associates. 😊😊
Atmosphere: 5
Food: 5
Service: 5
This is my go-to starbucks. I stop by twice a week on my way to work. My order is always ready and amazing. Employees are friendly, and the place is welcoming and clean.
Atmosphere: 5
Food: 5
Service: 5
This Starbucks is one of the better ones. I went in to get my crazy complex drink order They did absolutely fine with that. However they cook the breakfast sandwiches still makes them feel a little rubbery. But I found that to be the same at every Starbucks.
Atmosphere: 4
Food: 3
Service: 4
Often shorted on drinks (not completely filled). Older lady gives a lot of attitude when you point out your drink was made incorrectly. Water tastes super weird. (Chemically)
Atmosphere: 4
Food: 3
Service: 3
I come here quite often and the drinks and the customer service is always great and I have come all times throughout the day. I recommend getting a shaken espresso as they always make them great here.
Service: 5
Great Starbucks location, baristas are always friendly and service is quick!
Atmosphere: 5
Food: 5
Service: 5
Really friendly staff
Restaurantji Recommends
Girl that took my order in drive thru was extremely rude!!!!!
Service: 1
Love it! ?
Atmosphere: 5
Food: 5
Service: 5
Girl that took my order in drive thru was extremely rude!!!!!
Service: 1
The best customer service.
Atmosphere: 5
Food: 5
Service: 5
The coffee was fine; everyone was nice, but when you put my coffee out at least have the decency to call out my name otherwise, why even ask for my name? So stupid
Loading...