I can't seem to get ahold of anyone to help with my account. I'm not sure if they're even still in business at this point.
Ashley Johnson
I am bummed - but just canceled my subscription after a year+ of FitTrax meals. Quality and flavor of meals are a 10/10 and unmatched by any other local company I’ve found.
My issue is the customer service and communication. A few months back, my meals were delivered on a Thursday. Friday has ALWAYS been the day my meals were promised to be delivered. Gym delivery, so it does actually matter, and I cannot pickup on Thursdays. I called and the owner - who is so nice - apologized and noted my account to ONLY deliver Fridays.
The email confirmation dates have always been wrong (says 2022/9/9 and has for over a year now) which wasn’t a problem when delivery was consistent on Fridays. But it is important to notify your customer of the delivery date especially when inconsistent.
A couple weeks ago, I got notification my order was canceled. So I didn’t pick up that week. Come to find out I was still charged and it still delivered with no text or email confirmation. My meals went bad as they were left at the gym. I called several times to get this sorted - it went straight to voicemail (which was in Spanish). I sent an email. No response.
Two weeks ago, they were delivered on a Wednesday. I replied to an email asking to correct this or give me a call.
Today, they were just delivered (Thursday). I left a voicemail last week to ensure the meals would be delivered on Friday or at least to get a heads up if they’d be delivered early so I can plan accordingly. No response.
If the message is that meals are delivered Wednesday thru Friday, and I get a notification for which date it is, that’s one thing. But when my meals are delivered to a gym and I get no notification, and you can’t respond to my voicemail or emails. That’s bad customer service and until or unless that changes, sadly I cannot continue subscribing. No matter how much I love the meals! Please hire someone to manage customer service so your subscribers are taken care of??
Daniel Monsalve
The peak performance subscription was perfect for my fitness goals. All meals were delicious and any time I had a question, Mark and his team were always happy to help. Can’t recommend Fittrax enough!
Jennifer Golden
Love fitrax!!
Kyle Jackson
The meals are always great. I dont have the time to cook so perfect for me. My favorite has been the cornbeef and cabbage!
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Enjoy the easy 2 min prep in the microwave. However, most meals can take less than the 2 min's noted, particularly the salmon. Attractive meals when plated.
Katy Boyd
FitTrax Meals has been a great addition to our weekly menus. My kids love the chocolate chip pancakes and their bacon and eggs - it makes my breakfast options in the morning a bit more special for them and easier for me before school. I also really love the eggroll in a bowl and chicken meatballs with pesto and veggies. Their meal options help me eat healthy while juggling my children's busy schedules.
Tom Behan
Very pleased so far. We've ordered on three different occasions, and expect to make it a habit. Go team!
Ann Marie Tyrrell
It’s pretty nice to have ready made macro friendly food delivered to your door. But on top of that the meals I ordered taste amazing! I highly recommend fitrax to busy people who want to keep their diet on point!
Below is the ancho chicken with sweet potatoes. So good!!!
Sean Quinn
Amazing meal preps! Great quality and perfectly cooked food with true portion sizes. I've tried many meal prep companies and FitTrax is by far the best and very well priced considering how excellent these meals are. So many great meal options and the menu changes often so it never gets old!
I’ve been using FitTrax for meal prep for the last several months and am so please! Between being an ER nurse, mom and working out I have little time to spare meal prepping. These meals allow me to keep on track with my macros and progress without sacrificing taste or my time. Highly recommend!
Mazzy Eckel
Love their meals! I am a satisfied consumer 100%, blackened salmon for the win!
Danielle Peterson
Could NOT be happier with the service, pricing or the food. I’m not a picky eater in terms of what I like and don’t like, but picky about how it’s prepared and served. These meals are ridiculously good!!! They heat up perfectly cooked, not overdone/under cooked and taste amazing! I just finished the curry chicken and am very sad it’s all gone! Kicking myself for not ordering two of them. The Cod Piccata, Lemon Chicken, Salmon....all of it is good. Haven’t had a meal yet that I just had to finish, to finish. I am so thankful this is available through my gym! Life saver! Thank you guys so much
I can't seem to get ahold of anyone to help with my account. I'm not sure if they're even still in business at this point.
I am bummed - but just canceled my subscription after a year+ of FitTrax meals. Quality and flavor of meals are a 10/10 and unmatched by any other local company I’ve found.
My issue is the customer service and communication. A few months back, my meals were delivered on a Thursday. Friday has ALWAYS been the day my meals were promised to be delivered. Gym delivery, so it does actually matter, and I cannot pickup on Thursdays. I called and the owner - who is so nice - apologized and noted my account to ONLY deliver Fridays.
The email confirmation dates have always been wrong (says 2022/9/9 and has for over a year now) which wasn’t a problem when delivery was consistent on Fridays. But it is important to notify your customer of the delivery date especially when inconsistent.
A couple weeks ago, I got notification my order was canceled. So I didn’t pick up that week. Come to find out I was still charged and it still delivered with no text or email confirmation. My meals went bad as they were left at the gym. I called several times to get this sorted - it went straight to voicemail (which was in Spanish). I sent an email. No response.
Two weeks ago, they were delivered on a Wednesday. I replied to an email asking to correct this or give me a call.
Today, they were just delivered (Thursday). I left a voicemail last week to ensure the meals would be delivered on Friday or at least to get a heads up if they’d be delivered early so I can plan accordingly. No response.
If the message is that meals are delivered Wednesday thru Friday, and I get a notification for which date it is, that’s one thing. But when my meals are delivered to a gym and I get no notification, and you can’t respond to my voicemail or emails. That’s bad customer service and until or unless that changes, sadly I cannot continue subscribing. No matter how much I love the meals! Please hire someone to manage customer service so your subscribers are taken care of??
The peak performance subscription was perfect for my fitness goals. All meals were delicious and any time I had a question, Mark and his team were always happy to help. Can’t recommend Fittrax enough!
Love fitrax!!
The meals are always great. I dont have the time to cook so perfect for me. My favorite has been the cornbeef and cabbage!
Enjoy the easy 2 min prep in the microwave. However, most meals can take less than the 2 min's noted, particularly the salmon. Attractive meals when plated.
FitTrax Meals has been a great addition to our weekly menus. My kids love the chocolate chip pancakes and their bacon and eggs - it makes my breakfast options in the morning a bit more special for them and easier for me before school. I also really love the eggroll in a bowl and chicken meatballs with pesto and veggies. Their meal options help me eat healthy while juggling my children's busy schedules.
Very pleased so far. We've ordered on three different occasions, and expect to make it a habit. Go team!
It’s pretty nice to have ready made macro friendly food delivered to your door. But on top of that the meals I ordered taste amazing! I highly recommend fitrax to busy people who want to keep their diet on point! Below is the ancho chicken with sweet potatoes. So good!!!
Amazing meal preps! Great quality and perfectly cooked food with true portion sizes. I've tried many meal prep companies and FitTrax is by far the best and very well priced considering how excellent these meals are. So many great meal options and the menu changes often so it never gets old!
Restaurantji Recommends
I’ve been using FitTrax for meal prep for the last several months and am so please! Between being an ER nurse, mom and working out I have little time to spare meal prepping. These meals allow me to keep on track with my macros and progress without sacrificing taste or my time. Highly recommend!
Love their meals! I am a satisfied consumer 100%, blackened salmon for the win!
Could NOT be happier with the service, pricing or the food. I’m not a picky eater in terms of what I like and don’t like, but picky about how it’s prepared and served. These meals are ridiculously good!!! They heat up perfectly cooked, not overdone/under cooked and taste amazing! I just finished the curry chicken and am very sad it’s all gone! Kicking myself for not ordering two of them. The Cod Piccata, Lemon Chicken, Salmon....all of it is good. Haven’t had a meal yet that I just had to finish, to finish. I am so thankful this is available through my gym! Life saver! Thank you guys so much
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