Jimmy John's

Went in and ordered a large sandwich, requested to pickles on a half of sandwich and they told me that I had to buy 2 seperate sandwiches.
What other sandwich shop asks this questions. I could of said put pickles in the whole sandwich and picked them out, trying to save them extra pickles but declined.
Never going back to this cheap, unfriendly place1

Atmosphere: 2

Food: 2

Service: 1

Every time I do an online order my sandwich isn’t even started until I get there and then they don’t even call my name because it’s an online order and they think someone is going to come asking for it. I drive 20 minutes, wait 20 minutes just to sit and stare at 11 employees pealing lunch meats and sorting loafs of bread while 1 person makes sandwiches. You have gourmet written all over the walls yet your food looks and taste like it was made yesterday. It’s an insufferable process to wait through. Your employees do not deserve minimum wage, your store owner doesn’t deserve to operate business, and your CEO doesn’t deserve to be a billionaire. It hoagies, it really isn’t that hard

Atmosphere: 1

Food: 1

Service: 1

This place is horrible, I ordered 3 sandwiches all of thrm turkey with 1 of them being free because of my rewards points .

I am not sure if thr store was short on turkey or what the deal was but they place extremely small amount of turkey in my sandwiches looked like they spread the amount of 1 sandwich in 3 sandwiches so my sandwich tasted more like veggies then anything.

Feel like I got cheated and money has been stolen from me by this store.

Atmosphere: 1

Food: 1

Service: 1

Terrible terrible terrible customer service. I was waiting at the pick up area for an online order. And the owner was like-what. So I told him my name and he said-what does that mean? So I said pick up. And he pointed to the check out. Use your words. Treat your customers with care. I work in the complex and my co workers won’t eat there because of the terrible customer service they have received. I’ve been in retail for 30 years, so I know when I’m being treated poorly. I told him he didn’t have to be so rude.

So disappointed!

Atmosphere: 2

Food: 2

Service: 2

I came around 12:45pm today to pick up online orders that i placed from the Jimmy John rewards app. I had ordered 3 sandwiches that were all free from me placing orders and getting points, when an employee calls me telling me that I’m not able to use 3 of my rewards a day. We were just about to arrive to the store so I asked to wait on the order until I get there since I had gotten that food for my family. Once I came in the store, I had asked the lady who was taking orders for all of my orders to be canceled and for my coupons back. A short old guy who seemed to be the manager, maybe mid 50’s, rudely interrupts and says “yeah you can’t do that, so we’re voiding the last 2 of your transactions.” The other employees looked scared of this guy to be honest. The girl in the front handed me my sandwich and I walked out of there. Didn’t even get my rewards back. On the app, there’s a QNA section that states 1 reward is allowed per transaction and does not say “per day.” Will not come back with this terrible management.

I also notice that a lot of these reviews seem to be about this guy. Don’t know if he’s the owner or the manager, but someone really needs to fire this guy. Super unprofessional, and I myself have been in the food industry (being a manager, too) and would never handle a situation like that. I’m not even upset that I didn’t get the other sandwiches, I’m just so disappointed in the lack of customer service. Unbelievable.

Service: 1

The manager and the guy with the glasses are so rude. Skip this location

Atmosphere: 1

Food: 1

Service: 1

I ordered three sandwiches online that were COMPLETELY INCORRECT and nearly disrespectful to my dollar.

Atmosphere: 1

Food: 1

Service: 1

No 7 is consistently good. Service was prompt and friendly. Halfway through eating the sandwich they blasted techno type whining music throughout the restaurant. I can't get out of here fast enough.

Atmosphere: 1

Food: 5

Service: 5

I've ordered from this store many times. Most of the time I have no issues, but a few times I've received the wrong item, or an item was missing. I get it, it happens. However the staff at the store aren't helpful, come across as if they don't care, and that its a hassle for them that I am asking them to fix an order. I get that accidents happen, but don't be rude to your customers when they politely ask you to fix it.

Atmosphere: 3

Food: 3

Service: 1

Disgusting, manager says his house looks just like this. Oblivious. Look at the meat sitting out and the floors. The health department would shut them down if they saw this.

Today is the second time ive ordered and got my order wrong... I ordered NO onions and add pickles and got a heap of onions and no pickles. There is no way that ive found on the app to communicate with the store. I am beyond frustrated. I ordered for delivery because i have a busy work schedule and now cant eat my lunch.

Atmosphere: 2

Food: 2

Service: 2

I got long black a hair baked right in the bread. Contacted company and they offered to remake sandwich. I obviously said no thanks. They refused to refund money. They lost a long time customer this day.

Atmosphere: 1

Food: 1

Service: 1

I’ve always liked Jimmy John’s but this particular one I’ll never come back to. There were (2) workers that appeared to be Asian and (1) White guy. They were playing rap over their speaker system which contained curse words including the ‘N’ word, the ‘P’ word, the ‘F’ word while minors and people of color present. It was offensive and somebody should be held accountable so this never happens again. This took place on 7/13/25 @ 2:30pm.

Atmosphere: 1

Food: 4

Service: 1

I’ve been eating at Jimmy John’s almost daily for over 3 years while on the road for work. Today was the last time I’ll visit this location.

While I was speaking quietly on speakerphone, an older employee or manager (around mid-50s, white hair, heavy build) suddenly shouted at me from behind the counter to get off the phone. It was completely unprofessional and out of line.

After years of loyal business, being treated like that is just pathetic. I won’t be coming back to this location — customers deserve respect, not random outbursts.

Atmosphere: 1

Food: 5

Service: 1