Menchie's Frozen Yogurt

Great taste

closing at 9pm when clearly states 10pm

Menchie's is a fun and welcoming spot with a great self-serve frozen yogurt setup—the staff are always friendly and happy to help. The variety of flavors and toppings is impressive, and everything is kept fresh and tidy. It’s a consistently enjoyable treat for families or anyone with a sweet tooth, though prices can add up quickly depending on toppings. A delightful place for a customizable dessert experience! 🍦⭐️⭐️⭐️⭐️

Terrible customer service, woman working the front rolled her eyes just because i wouldnt leave a tip when she didnt even do anything besides just check us out. We love menchies with our kids but terrible customer service always ruins it.

Menchi’s Bothell location had solid flavors. Had a great interaction with a knowledgeable employee named Andrew. He made us want to come back! Customer Experience matters! Kudos Mench

Top best menchies I have ever visited ever in my entire life. And when I came in this curly haired boy about 5’7 greeted me with a super polite BUT I have never had a harder chewy brownie in all my life

I usually enjoy coming to Menchie’s with my family, but the customer service at this location has been really disappointing. Today, after we paid for two cups, my son wanted to try another flavor. The young man working with a curly hair—approached me in a rude and accusatory way, asking if I planned to buy another cup. It felt completely unnecessary and uncomfortable, especially since we had already paid for two cups and also planning to pay for another cup (hence, my son trying another flavor).

This isn’t the first time we’ve had an issue with him. About a week and a half ago, we were there and I was standing inside holding an almost empty water bottle we had just paid for. My partner and son were in the restroom, and he came up to me and rudely asked if I had paid for the water. We had just bought it from the girl working before him. I offered to show him the receipt but he just said “Okay” and didn’t even apologize.

I don’t expect over-the-top friendliness, but basic courtesy and respect go a long way. We love the yogurt, but experiences like this make us think twice about coming back. Hope management addresses this.

The lady working behind the counter today did not welcome us in, she was very rude, had no customer service skills and when she wanted me to click on a tip, she rolled her eyes because I didn’t give a tip. There’s no reason for me to leave a tip if she didn’t do anything except check us out. She went in the back after that and stayed back there until after we left. Otherwise, the frozen yogurt and toppings were good.

The vibe at Menchie’s Frozen Yogurt is really fun and welcoming especially for kids. I loved how you can choose any flavor you like and customize your cup with a playful mix of colors and toppings. Even the spoons and little details around the shop make it feel extra special and creative. While the yogurt itself was average in taste, the overall experience and cheerful atmosphere make it a great spot to visit. A beautiful place to enjoy a treat, especially with kids!

Overall not a great experience. The fresh toppings were all missing, this was around 7pm. What? Some flavors were out, floor was dirty, machines not wiped, the young workers just standing behind the desk chatting with their friends instead of tidying up the place. Skip this one

Poor customer service. Will not return.

Do not eat here if you have allergies to nuts, wheat, or fruits.

I worked here for a brief moment and they do not take the proper measures to divide allergens. They use the same rags to clean and don’t properly close and divide the toppings with allergens. Consistently I see they would not toss out food that had direct contact with nuts and gluten. They do not clean or sweep the back rooms leading the caked on froyo and grime. They do not clean the bathroom door handles or hand rails. And they do not have safe dress code, not requiring non slip shoes. I have seen the assistant manager and owner both have very poor customer service and the filled trash bags be kept right next to the cups you get your froyo served in. This place is run poorly and is not where I would recommend anyone with allergens to go. Please don’t risk it.

You can definitely try for something different. Its reasonable along side great for mix matching your stuff and making new flavors.

Came here for the special event bring your Stanley cup fill for $10. It was great! Staff was terrific, cleaning and made sure sample cups were refilled. My favorite flavor continues to be original tart.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Original Tart

The classic frozen yogurt is my choice and I love fruit with it I recommend it with mango’s and strawberry

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Frozen Yogurt