Safeway charged me the wrong price, so I went to customer service for a refund. The store manager said he would refund it to my credit card, but when I got home, I found that he had charged me the amount of the refund instead. Very unprofessional.
Angus Mcbumfarty
Every time I got to this store, guaranteed they will be out vitamin D milk and the fresh baked white bread the 2 things I mostly wanted,, this is a daily issue, the OFC never runs out so I choose to go there from now on,
Jeffrey Cameron Stewart-Adams-Knowles
7/10/2024 Update: Despite the apologies this store remains understaffed. 8:30PM no cashier available. Parking lot full of carts. I was forced to use self checkout for a full $200 cart. Call your government reps to block the merger! No to an understaffed monopoly set to increase prices further.
Last update - 6 months ago: Last night I was in the store at 9pm. All check stands were closed. All customers were forced to use the self checkout where three of the five staff members I counted were chatting away. This is not what self-checkout was designed for. Self-checkout was initially designed for those with a few items in a hand basket to bypass check out lines; not a cart full of groceries. I refused, so they called someone to open a check stand for me. There are two QFC stores less than a mile in either directions on the same road. The ever dwindling staff and services is likely driving customers to these QFC stores. I am likely to follow.
When they rolled out self-checkout at this store I was asked what I thought. I said this was the beginning of the end of the positive shopping experience. In my opinion self-checkout was aimed at increasing profits further by cutting staff and services. The nice lady taking the survey assured me self-checkout was being implemented to free up staff to ensure the store and customers are better looked after. I knew better. Sadly I was proven right.
Years laters Safeway continues to be the most expensive and continues to slash staff. The end result is a negative shopping experience thanks to reduced services, lack of staff, poorer staff quality, mispriced or incorrectly shelved products, and dirty/smelly departments. Case in point the dairy cooler stench has been getting worse and worse the past few weeks. Last night is was downright awful. I suspect the dairy department doesn't have the staff and time to properly look after the department.
The existing staff are increasingly pressured to take on more tasks with less time due to being woefully understaffed. There are no friendly smiles or staff on the floor to assist customers. Those working in their departments during the day are focused on getting their increased workload done. So much so they go out of their way to avoid eye contact with customers for fear of being interrupted as they feverishly work and speed walk around the store. Over the last couple years the atmosphere in the store has gone from vibrant and cheerful to dull and uninviting. Most of the time I feel as if I am an intruder interrupting their day.
Original: 4:15 pm on a Monday: customer service is closed, meat department is closed, and there is nobody to assist. Once again I had to ask the cashier overseeing the entire self checkout area for assistance.
Safeway, despite the higher prices than neighboring supermarkets and record profits, continues to cut back on employees and services customers rely on.
Nearly every visit items I wished to purchase must be voided because they were incorrectly stocked, thus the wrong price. Today I needed a product listed as in stock only to find out it was discontinued months ago.
These employees are stretched so thin they complain of being overworked and told they need to stay beyond their shift because others called out or quit. I totally sympathize with them. As a customer I am equally frustrated and feel cheated.
Safeway needs to fix their own stores before merging with Kroger. A merger I am dead set against. The only stores around me are Safeway, QFC, and Fred Meyer. This merger will create a monopoly. A monopoly that will likely end up creating lifeless stores with even higher prices for their greedy shareholders to record ever increasing record profits. Take 2021 for example. The astronomical price increases resulted in an increase in profits for the year by over 16%. My food bill has more than doubled and their staff count has fallen while they take home new
Josh Largent
This Safeway is clean and nice. Also the deli lady was super nice to my child and I loved her interaction with kiddo. Didn't catch the ladies name but she was a small Asian lady and more than friendly to my 7yr old. Loved it!
Kevin Boettcher
Our local safeway. The crew here is THE BEST and the store is a prime example of a clean safeway!
Phil T
This review is for the pharmacy and not the store. The Pharmacy staff are argumentative and rude. Trying to get medication prescribed from our vet for our dog who has seizures should not be this challenging. Every time we refill our dogs medication there seems to be a challenge.
Derick Riley
Super irritating driving to the other side of town because on Google it says that Safeway at this particular location Is open till 1a.m . Only to find out that either they decided to go home early, which is ridiculous or they just didn't bother to update their hours. Which is very inconsiderate. Thanks.... just let me know where to go to pick up my ten dollars in gas it took me to go from one side of Bothell to the other. Thanks
Amelia Burton
I don’t get what’s happening with this store lately. Rotten produce, expired meat that’s clearly gone bad. The cashiers are nice and the pharmacy has been okay, but when it comes to quality food it’s just not there.
Safeway charged me the wrong price, so I went to customer service for a refund. The store manager said he would refund it to my credit card, but when I got home, I found that he had charged me the amount of the refund instead. Very unprofessional.
Every time I got to this store, guaranteed they will be out vitamin D milk and the fresh baked white bread the 2 things I mostly wanted,, this is a daily issue, the OFC never runs out so I choose to go there from now on,
7/10/2024 Update: Despite the apologies this store remains understaffed. 8:30PM no cashier available. Parking lot full of carts. I was forced to use self checkout for a full $200 cart. Call your government reps to block the merger! No to an understaffed monopoly set to increase prices further.
Last update - 6 months ago: Last night I was in the store at 9pm. All check stands were closed. All customers were forced to use the self checkout where three of the five staff members I counted were chatting away. This is not what self-checkout was designed for. Self-checkout was initially designed for those with a few items in a hand basket to bypass check out lines; not a cart full of groceries. I refused, so they called someone to open a check stand for me. There are two QFC stores less than a mile in either directions on the same road. The ever dwindling staff and services is likely driving customers to these QFC stores. I am likely to follow.
When they rolled out self-checkout at this store I was asked what I thought. I said this was the beginning of the end of the positive shopping experience. In my opinion self-checkout was aimed at increasing profits further by cutting staff and services. The nice lady taking the survey assured me self-checkout was being implemented to free up staff to ensure the store and customers are better looked after. I knew better. Sadly I was proven right.
Years laters Safeway continues to be the most expensive and continues to slash staff. The end result is a negative shopping experience thanks to reduced services, lack of staff, poorer staff quality, mispriced or incorrectly shelved products, and dirty/smelly departments. Case in point the dairy cooler stench has been getting worse and worse the past few weeks. Last night is was downright awful. I suspect the dairy department doesn't have the staff and time to properly look after the department.
The existing staff are increasingly pressured to take on more tasks with less time due to being woefully understaffed. There are no friendly smiles or staff on the floor to assist customers. Those working in their departments during the day are focused on getting their increased workload done. So much so they go out of their way to avoid eye contact with customers for fear of being interrupted as they feverishly work and speed walk around the store. Over the last couple years the atmosphere in the store has gone from vibrant and cheerful to dull and uninviting. Most of the time I feel as if I am an intruder interrupting their day.
Original: 4:15 pm on a Monday: customer service is closed, meat department is closed, and there is nobody to assist. Once again I had to ask the cashier overseeing the entire self checkout area for assistance.
Safeway, despite the higher prices than neighboring supermarkets and record profits, continues to cut back on employees and services customers rely on.
Nearly every visit items I wished to purchase must be voided because they were incorrectly stocked, thus the wrong price. Today I needed a product listed as in stock only to find out it was discontinued months ago.
These employees are stretched so thin they complain of being overworked and told they need to stay beyond their shift because others called out or quit. I totally sympathize with them. As a customer I am equally frustrated and feel cheated.
Safeway needs to fix their own stores before merging with Kroger. A merger I am dead set against. The only stores around me are Safeway, QFC, and Fred Meyer. This merger will create a monopoly. A monopoly that will likely end up creating lifeless stores with even higher prices for their greedy shareholders to record ever increasing record profits. Take 2021 for example. The astronomical price increases resulted in an increase in profits for the year by over 16%. My food bill has more than doubled and their staff count has fallen while they take home new
This Safeway is clean and nice. Also the deli lady was super nice to my child and I loved her interaction with kiddo. Didn't catch the ladies name but she was a small Asian lady and more than friendly to my 7yr old. Loved it!
Our local safeway. The crew here is THE BEST and the store is a prime example of a clean safeway!
This review is for the pharmacy and not the store. The Pharmacy staff are argumentative and rude. Trying to get medication prescribed from our vet for our dog who has seizures should not be this challenging. Every time we refill our dogs medication there seems to be a challenge.
Super irritating driving to the other side of town because on Google it says that Safeway at this particular location Is open till 1a.m . Only to find out that either they decided to go home early, which is ridiculous or they just didn't bother to update their hours. Which is very inconsiderate. Thanks.... just let me know where to go to pick up my ten dollars in gas it took me to go from one side of Bothell to the other. Thanks
I don’t get what’s happening with this store lately. Rotten produce, expired meat that’s clearly gone bad. The cashiers are nice and the pharmacy has been okay, but when it comes to quality food it’s just not there.
?? nice staff
Nice place
Restaurantji Recommends
Probably the nicest safeway in a fifteen mile radius. Go out of your way to shop it!
Big store, so able to find all the items I am looking for. But Safeway does not carry all the brands I like to use.
Always out of 99 cent eggs
This store is frequently understaffed and understocked.
Nice store, clean and organized.
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