So friendly and attentive to detail. The store was spotless. Soup is on. Come get it.
Atmosphere: 5
Food: 5
Service: 5
Kora Harris
I’ve never written a bad review before I’ve never even felt the need to but today’s experience deserves it. I spent nearly $40 on three sandwiches, and every single one of them was made with the stingiest portions I’ve ever seen. The employee acted like the toppings were coming out of his own paycheck.
When I ordered a Subway Club, he didn’t know what was on it, made the wrong sandwiches, and only put mayo on half of one. When we asked for pickles, he added two slices total. I also asked for vinegar and he barely put any at all. On top of that, he spoke so quietly that I had to keep guessing what he was saying, and the whole interaction just felt uncomfortable and frustrating.
For the price I paid, the service and food quality were incredibly disappointing. This was honestly one of the worst experiences I’ve had at a Subway, and I left feeling like my money was completely wasted.
Atmosphere: 1
Food: 1
Service: 1
Inder Singh
Absolutely loved it. Aditiya is superstar
Atmosphere: 5
Food: 5
Service: 5
Anthony Cruz
Just a horrible experience piss poor attitude acting as if you're bothering them by ordering food
srsegall2021
This review is for all 5 subways in Mount Vernon and Burlington. They are all owned by the same man named Vic. I used to be a such a regular customer but his management and customer service is more than sad. I am a reasonable person with reasonable expectations. I was misled, ignored, sent on a merry go round just to get a response to my concern. I was dismissed, and was told I would be contacted but never happened. The indifference speaks volumes to a customer's insignificance. You can learn this the hard way by going there. I have nothing to gain here but treating you the way I would have wanted to be treated.
Marc
How? Like how can you make subway this bad. I just don’t get it. The bread tasted awful, I have no clue how as it comes frozen. Just crazy how bad it was.
Nimi Silverbird
They never answer the phone. All items not available to get on mobile order. So if you like the Italian bmt. You are out of luck
Singh W
Very bad sandwich the bread was stale and ingredients tasted like rubber, disappointing service the guy had a heavy accent couldn’t make out what he was trying to say.
Atmosphere: 1
Food: 2
Service: 1
Joe Burns
First, I tried ordering online because they had a good deal on the website, but it would never place the order. So I went into the store, they wouldn't honor that coupon in store. I ordered a 6 inch, they made a 12, it was a steak and cheese, it was not heated long enough to make it room temperature but still cold to the touch. When I spend restaurant prices for a sandwich, I expect it to be at least decent. But apparently, that was too much to hope for.
It's not just that one employee, it's what they are training them to do and has happened repeatedly. For the same price, I could have gone to a local restaurant and had a good sandwich with fries, that's thats what I will do next time because I am done with Subway.
Atmosphere: 3
Food: 1
Service: 3
Jolai P
Just tried to eat here. The sign says open but my partner and another gentleman went in to order and were told that the worker was on an hour break.
Terrible service. Don't waste your time. Rude, stay away from this place.
Atmosphere: 3
Food: 3
Service: 1
Martin Murillo
First order the Philly cheese steak has no cheese and only like 3 pieces of green peppers and for my second order they forgot the lettuce and the cheese I tried calling many times but they won’t answer there phone I wouldn’t buy from this again
Atmosphere: 1
Food: 1
Service: 1
Andreas Lerch
How can you wait 15 mins for a sandwich when there are only 2 people in line.
Atmosphere: 3
Food: 3
Service: 1
Nichard Cooper
Absolutely garbage.
Atmosphere: 3
Food: 1
Service: 1
davian P
What a rip off. I've been going here for 12 years loyally as i work just 5 min away. I will NOT be going back. First , the store was empty at lunchtime for the first time ever!! That's when i felt something was off. The ingredients looked old and horrible like they have been sitting out overnight due to lack of sales. The bread for a foot long was soo thin and narrow. I couldn't make out a word the server was saying due to his accent. $30 bucks for two weak small tiny sandwiches which he then charged me the upgrade price which my sandwiches were the basic usual. While making my sandwich i noticed my bread was torn in half and i asked him why is he serving me this. He looked confused and i let it go. i then asked if there were new owners and he and coworker stated no at first then asked why . I reminded him I've been coming here for 12 years and have NEVER been disappointed. He then stated yes , new owners. DO NOT EAT HERE EVER!!! Seriously!!!
So friendly and attentive to detail. The store was spotless. Soup is on. Come get it.
Atmosphere: 5
Food: 5
Service: 5
I’ve never written a bad review before I’ve never even felt the need to but today’s experience deserves it. I spent nearly $40 on three sandwiches, and every single one of them was made with the stingiest portions I’ve ever seen. The employee acted like the toppings were coming out of his own paycheck.
When I ordered a Subway Club, he didn’t know what was on it, made the wrong sandwiches, and only put mayo on half of one. When we asked for pickles, he added two slices total. I also asked for vinegar and he barely put any at all. On top of that, he spoke so quietly that I had to keep guessing what he was saying, and the whole interaction just felt uncomfortable and frustrating.
For the price I paid, the service and food quality were incredibly disappointing. This was honestly one of the worst experiences I’ve had at a Subway, and I left feeling like my money was completely wasted.
Atmosphere: 1
Food: 1
Service: 1
Absolutely loved it. Aditiya is superstar
Atmosphere: 5
Food: 5
Service: 5
Just a horrible experience piss poor attitude acting as if you're bothering them by ordering food
This review is for all 5 subways in Mount Vernon and Burlington. They are all owned by the same man named Vic. I used to be a such a regular customer but his management and customer service is more than sad. I am a reasonable person with reasonable expectations. I was misled, ignored, sent on a merry go round just to get a response to my concern. I was dismissed, and was told I would be contacted but never happened. The indifference speaks volumes to a customer's insignificance. You can learn this the hard way by going there. I have nothing to gain here but treating you the way I would have wanted to be treated.
How? Like how can you make subway this bad. I just don’t get it. The bread tasted awful, I have no clue how as it comes frozen. Just crazy how bad it was.
They never answer the phone. All items not available to get on mobile order. So if you like the Italian bmt. You are out of luck
Very bad sandwich the bread was stale and ingredients tasted like rubber, disappointing service the guy had a heavy accent couldn’t make out what he was trying to say.
Atmosphere: 1
Food: 2
Service: 1
First, I tried ordering online because they had a good deal on the website, but it would never place the order. So I went into the store, they wouldn't honor that coupon in store. I ordered a 6 inch, they made a 12, it was a steak and cheese, it was not heated long enough to make it room temperature but still cold to the touch. When I spend restaurant prices for a sandwich, I expect it to be at least decent. But apparently, that was too much to hope for.
It's not just that one employee, it's what they are training them to do and has happened repeatedly. For the same price, I could have gone to a local restaurant and had a good sandwich with fries, that's thats what I will do next time because I am done with Subway.
Atmosphere: 3
Food: 1
Service: 3
Just tried to eat here. The sign says open but my partner and another gentleman went in to order and were told that the worker was on an hour break.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Terrible service. Don't waste your time. Rude, stay away from this place.
Atmosphere: 3
Food: 3
Service: 1
First order the Philly cheese steak has no cheese and only like 3 pieces of green peppers and for my second order they forgot the lettuce and the cheese I tried calling many times but they won’t answer there phone I wouldn’t buy from this again
Atmosphere: 1
Food: 1
Service: 1
How can you wait 15 mins for a sandwich when there are only 2 people in line.
Atmosphere: 3
Food: 3
Service: 1
Absolutely garbage.
Atmosphere: 3
Food: 1
Service: 1
What a rip off. I've been going here for 12 years loyally as i work just 5 min away. I will NOT be going back. First , the store was empty at lunchtime for the first time ever!! That's when i felt something was off. The ingredients looked old and horrible like they have been sitting out overnight due to lack of sales. The bread for a foot long was soo thin and narrow. I couldn't make out a word the server was saying due to his accent. $30 bucks for two weak small tiny sandwiches which he then charged me the upgrade price which my sandwiches were the basic usual. While making my sandwich i noticed my bread was torn in half and i asked him why is he serving me this. He looked confused and i let it go. i then asked if there were new owners and he and coworker stated no at first then asked why . I reminded him I've been coming here for 12 years and have NEVER been disappointed. He then stated yes , new owners.
DO NOT EAT HERE EVER!!! Seriously!!!
Atmosphere: 1
Food: 1
Service: 1
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