Every time I come by here the service is just TERRIBLE! I get more shocked every visit….. they never greet you or smile nor ask about your day nothing just eye rolls and attitude! I used to work as a barista myself and I could never treat anyone that way it’s unbelievable. On top of that I always love to tip because I use to work in that industry so i understand but half the time they won’t even ask me, like What? I’m always so nice to them and try and keep giving them chances but I’m done.
There coffee always taste so burnt and just nasty, I always get an Irish and every time I get it from this location it’s so bitter! Last time I watched them make it they put the espresso on top and close the lid! So all the flavor is on the bottom and you’re just drinking straight espresso! Now it makes sense! I use to love this place but the new staff is disappointing.…
Connor Williams
Terrible customer service. The amount of times I have come in this place and every single time the baristas are blatantly rude. They don’t care about customers. At least at Dutch Bros they can fake being nice. The management of this location needs to be changed. Coffee is burnt, and everyone is disrespectful.
Fintile 2012
Nice little spot, good service, good drinks. Easier to walk to. Have not had food yet
R A
Food is acceptable. Service is humble and respectful. Music is absolutely horrible, this shop would probably be more popular with adults if they played classical music or music without words. Though the loud music I think is ment to drown out the loud coffee machines and any noise from coffee orders. Some people like the coffee machine sounds, however a change in music or getting rid of it would make the environment more inviting for those who want to read, study, or go on a date with their loved ones. However it depends on what audience the company is trying to attract. If the goal is to get teenagers then their atmosphere is correct for the goal.
Amanda
Been there regularly for a long time, this place has less than impressed the last few months. Today we went and the service was garage and the coffee is so burnt we can’t even drink it and this is about the fifth time but we keep giving them chances. So Not sure what’s been happening but it’s not good. At least pretend you are excited for customers (especially regulars) and fix the coffee. Way too many competitors in the area for this nonsense. also, can we stop with the attitude? It’s absolutely ridiculous that you have to treat people the way you have been. I love ordering a drink and having my barista roll her eyes in disgust for having to do her job. I tip well too. Every time. This used to be the best coffee place in town and now between their attitudes and the lack of even attempting to make good coffee, they’re one of the worst. I’d rather waste my time at Dutch bros getting fake nice at least. Funny how they treat the rich guy in the cyber truck who only tips them because of their looks gets top notch service but is regular folks are scum.
A.C
The staff are USUALLY nice except for one, she's very snarky, and rude. Besides the drinks are actually very good. And definitely worth a shot!
Viaa abi
Bought a chocolate donut. First impression it doesnt look like typical donut. Cut the donut in half and it look like the middle section look not all the way baked and twas place in the fridge. Better skip chocolate donut from them...its not worth $3.95
Dustin Schieber
Great coffee and they have delicious unorthodox maple donuts!
Emily
I absolutely love this place! The customer service is great. The girls never make me feel like an inconvenience even though I’m probably one of the first people there when the shop opens. The food is surprisingly good too!
barista got my order wrong and was incredibly rude when i tried getting it corrected.
Atmosphere: 1
Food: 3
Service: 1
Brooke mckay
went through the drive through the other day and one of the staff there was extremely unprofessional and unpleasant. i ordered a sublime fuel (my usual drink at mill plain) and had a distinct off putting flavor.
Atmosphere: 1
Food: 4
Service: 1
Carrie Chartier
My all time favorite coffee bar!!
Atmosphere: 5
Food: 5
Service: 5
Mateo
I’ve only gone to this location maybe a handful of times, but they also mess up my order, despite me clarifying it and verifying it multiple times. They’ve given me Italian soda, instead of the caffeine fuels, and forgotten flavors completely. It’s quite frustrating, I try to avoid this location for this exact reason, I’ve never had any issues with any of the black rocks in the area besides this one.
Today, I ordered 2 XL fuels, it was dead silent out; I had to repeat the orders 5 times and the guy on the headset was still confused; they handed us the drinks and they looked wrong. Took a couple sips, and once again, gave us Italian sodas instead of iced fuels with the wrong flavors. I was too tired to go through the drive thru or go inside again to have them fix it.
It’s very disappointing.
If you want black rock, I would avoid this location, their order accuracy is the worst.
Every time I come by here the service is just TERRIBLE! I get more shocked every visit….. they never greet you or smile nor ask about your day nothing just eye rolls and attitude! I used to work as a barista myself and I could never treat anyone that way it’s unbelievable. On top of that I always love to tip because I use to work in that industry so i understand but half the time they won’t even ask me, like What? I’m always so nice to them and try and keep giving them chances but I’m done.
There coffee always taste so burnt and just nasty, I always get an Irish and every time I get it from this location it’s so bitter! Last time I watched them make it they put the espresso on top and close the lid! So all the flavor is on the bottom and you’re just drinking straight espresso! Now it makes sense!
I use to love this place but the new staff is disappointing.…
Terrible customer service. The amount of times I have come in this place and every single time the baristas are blatantly rude. They don’t care about customers. At least at Dutch Bros they can fake being nice. The management of this location needs to be changed. Coffee is burnt, and everyone is disrespectful.
Nice little spot, good service, good drinks. Easier to walk to. Have not had food yet
Food is acceptable.
Service is humble and respectful.
Music is absolutely horrible, this shop would probably be more popular with adults if they played classical music or music without words. Though the loud music I think is ment to drown out the loud coffee machines and any noise from coffee orders. Some people like the coffee machine sounds, however a change in music or getting rid of it would make the environment more inviting for those who want to read, study, or go on a date with their loved ones. However it depends on what audience the company is trying to attract. If the goal is to get teenagers then their atmosphere is correct for the goal.
Been there regularly for a long time, this place has less than impressed the last few months. Today we went and the service was garage and the coffee is so burnt we can’t even drink it and this is about the fifth time but we keep giving them chances. So Not sure what’s been happening but it’s not good. At least pretend you are excited for customers (especially regulars) and fix the coffee. Way too many competitors in the area for this nonsense. also, can we stop with the attitude? It’s absolutely ridiculous that you have to treat people the way you have been. I love ordering a drink and having my barista roll her eyes in disgust for having to do her job. I tip well too. Every time. This used to be the best coffee place in town and now between their attitudes and the lack of even attempting to make good coffee, they’re one of the worst. I’d rather waste my time at Dutch bros getting fake nice at least. Funny how they treat the rich guy in the cyber truck who only tips them because of their looks gets top notch service but is regular folks are scum.
The staff are USUALLY nice except for one, she's very snarky, and rude. Besides the drinks are actually very good. And definitely worth a shot!
Bought a chocolate donut. First impression it doesnt look like typical donut. Cut the donut in half and it look like the middle section look not all the way baked and twas place in the fridge. Better skip chocolate donut from them...its not worth $3.95
Great coffee and they have delicious unorthodox maple donuts!
I absolutely love this place! The customer service is great. The girls never make me feel like an inconvenience even though I’m probably one of the first people there when the shop opens. The food is surprisingly good too!
Good coffee and awesome friendly service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Irish Breve
Restaurantji Recommends
Their coffee and chai drinks are really good.
Atmosphere: 4
Service: 4
barista got my order wrong and was incredibly rude when i tried getting it corrected.
Atmosphere: 1
Food: 3
Service: 1
went through the drive through the other day and one of the staff there was extremely unprofessional and unpleasant. i ordered a sublime fuel (my usual drink at mill plain) and had a distinct off putting flavor.
Atmosphere: 1
Food: 4
Service: 1
My all time favorite coffee bar!!
Atmosphere: 5
Food: 5
Service: 5
I’ve only gone to this location maybe a handful of times, but they also mess up my order, despite me clarifying it and verifying it multiple times. They’ve given me Italian soda, instead of the caffeine fuels, and forgotten flavors completely. It’s quite frustrating, I try to avoid this location for this exact reason, I’ve never had any issues with any of the black rocks in the area besides this one.
Today, I ordered 2 XL fuels, it was dead silent out; I had to repeat the orders 5 times and the guy on the headset was still confused; they handed us the drinks and they looked wrong. Took a couple sips, and once again, gave us Italian sodas instead of iced fuels with the wrong flavors. I was too tired to go through the drive thru or go inside again to have them fix it.
It’s very disappointing.
If you want black rock, I would avoid this location, their order accuracy is the worst.
Atmosphere: 2
Food: 1
Service: 3
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