This location has great service and they really are fast. My only problem is that when I order for my family of 5 there is always something missing from the order. You are a small group, all good. Quick meep for a big family on a busy day, skip.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Whopper with Cheese
Jeff
My experience at Castle Rock Burger King was very good the people were very friendly and very nice and got my food fast but let's face it Burger King is what it is fast food for big prices
Atmosphere: 1
Food: 3
Service: 5
Recommended dishes: Whopper Two for Six, Hash Browns, Fries, Crispy Chicken Sandwich, Whopper, Mozzarella Sticks, Double Whopper, Cheesy Tots
Andrew H
Stopped here on a drive down from BC to Portland. They had the impossible whopper and it was much better than the average BK impossible whopper, which can be dry. Totally clean bathroom. Order was ready in less than 5 minutes. Friendly, competent staff. This will be a frequent stop when I'm traveling I-5.Vegetarian options: This impossible whopper was better than ones I've had at other Burger Kings.Kid-friendliness: Lots of space plus crowns plus burgers.Wheelchair accessibility: It is wheelchair accessible.
Atmosphere: 5
Food: 5
Service: 5
Josh Anderson
Decent service and always pretty fast. Fries aren’t often fresh
Atmosphere: 5
Food: 4
Service: 4
Kaylie clough
Got 4 chicken raps and the chicken wasn’t even good chicken it was old and hard definitely upset do better at your chicken raps maybe even more chicken not just like a inch of chicken ???The fries could be cooked longer still I’ll cold
Gopherboy128
Dining room tables could use a cleaning, and trash was overfilled but everyone was busy taking orders and preparing food.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Whopper
John S.
If you love waiting 20 mins for ice cold food this is the place to go. Not to mention the paper thin burger that had every ounce of juice cooked out of it. All of these five star reviews are either fake or these people have no taste buds and have never had an actual burger that tastes good. If I could give less then 1 stars I would.
Uriel salinas panda
Manager Zeke was extremely disrespectful and rude, they refused to cook us another burger that they had forgotten about and were complaining that my family and I that “Finished” all the products putting the blame on us for holding up the line. It would have been okay if he had simply told us we would have to wait a bit because they were busy (even though there was no one else inside, but still even then we could understand) but how he approached the problem he was putting the blame completely on us, (for being a big family who came to share a meal together) he could have kept his mouth shut or at least realize he went too far and apologized (which he did not) and we all could have carried on with our days but instead, he refused to make the burger. We left with one person (the one who paid $200+) didn’t even get to eat.
Atmosphere: 1
Food: 1
Service: 1
Selena Trevino
It was disappointing to see a manager treat an entire family with disrespect and rudeness. After spending $200+ on our order and realizing we were missing a burger, we asked if they could make the missing burger. The manager was rude and eventually raised his voice because he didnt want to make the burger and blamed us for “taking up all the meat and using all our product”. He was unnecessarily rude and disrespectful. We told him he was bing rude for no reason and he continued to say we were the problem. I understand food service is a hard job but to take it out on a Hispanic family when you’re a white manager (Zeke) and you won’t back down or simply acknowledge that you said something rude and problematic, that is not okay. We were being civil and respectful, and we still cleaned up our tables after. Because we’re better than that. What a terrible manager, the absolute worst customer service and human experience.
Atmosphere: 1
Food: 1
Service: 1
Xochitl Suarez
The manager zeke was so rude to our entire family. We had several of us so yes it was a larger order. We recognized that and counted the burgers we got and noted and told the cashier that we were missing one sandwich. At this point all was normal and fine the cashier went to let the manager (Zeke) know… that’s when everything turned to chaos. We could heard the manger telling his crew that we apparently got our entire order and “too bad, they finished all our product so now we don’t have any meat” he then came to tell use he refuses to make our one burger to complete the order. We would have been completely understanding if he simply said something like “we will get to your order as soon ad we complete this drive through order, thank you for your patience” instead he raised his voice and refused to admit that what he said was rude and unnecessary when all we did was to kindly let them know that one burger was missing. We were willing to pay if needed, even though we already paid $200+, and he was gaslighting us telling us he had the freedom of speech. For what? To be rude and say that our family “used up all your product?” Even when we calmly explained that we’ve worked in food service and would never give this kind of customer service, and even tried to empathize with him, he would not acknowledge he was being rude, problematic, and narrow minded. Never have I had such a terrible customer service and human experto me in Washington.
The value menu burgers I got were stone cold but they remade hot ones without issue. Eerily empty for BK. Strange bright sky mountain vibe. It was creepy. BK in the middle of nowhere no one cares about.
Atmosphere: 3
Food: 3
Service: 3
David Garcia
The manager zeke was so rude and disrespectful to our family tonight. He should not be working there and managing a burger King. When we informed staff that we were missing a burger, the manager went to the back to turn off the camera and then came out to speak very rude to us.
Atmosphere: 1
Food: 1
Service: 1
Sandra H.
Stopped inside here on a road trip and was delightfully surprised by the customer service at the front counter and in the kitchen. Friendly staff!Veggie burgers took a little while to make because they make them when you order them, but the impossible patty was prepared well and the veggies on the burger were fresh and delicious. Rarely eat fast food, but this turned out to be a pleasant stop. Kudos to management here!
aaron edewards
As always, the whopper is just a good, all-American
This location has great service and they really are fast. My only problem is that when I order for my family of 5 there is always something missing from the order. You are a small group, all good. Quick meep for a big family on a busy day, skip.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Whopper with Cheese
My experience at Castle Rock Burger King was very good the people were very friendly and very nice and got my food fast but let's face it Burger King is what it is fast food for big prices
Atmosphere: 1
Food: 3
Service: 5
Recommended dishes: Whopper Two for Six, Hash Browns, Fries, Crispy Chicken Sandwich, Whopper, Mozzarella Sticks, Double Whopper, Cheesy Tots
Stopped here on a drive down from BC to Portland. They had the impossible whopper and it was much better than the average BK impossible whopper, which can be dry. Totally clean bathroom. Order was ready in less than 5 minutes. Friendly, competent staff. This will be a frequent stop when I'm traveling I-5.Vegetarian options: This impossible whopper was better than ones I've had at other Burger Kings.Kid-friendliness: Lots of space plus crowns plus burgers.Wheelchair accessibility: It is wheelchair accessible.
Atmosphere: 5
Food: 5
Service: 5
Decent service and always pretty fast. Fries aren’t often fresh
Atmosphere: 5
Food: 4
Service: 4
Got 4 chicken raps and the chicken wasn’t even good chicken it was old and hard definitely upset do better at your chicken raps maybe even more chicken not just like a inch of chicken ???The fries could be cooked longer still I’ll cold
Dining room tables could use a cleaning, and trash was overfilled but everyone was busy taking orders and preparing food.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Whopper
If you love waiting 20 mins for ice cold food this is the place to go. Not to mention the paper thin burger that had every ounce of juice cooked out of it. All of these five star reviews are either fake or these people have no taste buds and have never had an actual burger that tastes good. If I could give less then 1 stars I would.
Manager Zeke was extremely disrespectful and rude, they refused to cook us another burger that they had forgotten about and were complaining that my family and I that “Finished” all the products putting the blame on us for holding up the line. It would have been okay if he had simply told us we would have to wait a bit because they were busy (even though there was no one else inside, but still even then we could understand) but how he approached the problem he was putting the blame completely on us, (for being a big family who came to share a meal together) he could have kept his mouth shut or at least realize he went too far and apologized (which he did not) and we all could have carried on with our days but instead, he refused to make the burger. We left with one person (the one who paid $200+) didn’t even get to eat.
Atmosphere: 1
Food: 1
Service: 1
It was disappointing to see a manager treat an entire family with disrespect and rudeness. After spending $200+ on our order and realizing we were missing a burger, we asked if they could make the missing burger. The manager was rude and eventually raised his voice because he didnt want to make the burger and blamed us for “taking up all the meat and using all our product”. He was unnecessarily rude and disrespectful. We told him he was bing rude for no reason and he continued to say we were the problem. I understand food service is a hard job but to take it out on a Hispanic family when you’re a white manager (Zeke) and you won’t back down or simply acknowledge that you said something rude and problematic, that is not okay. We were being civil and respectful, and we still cleaned up our tables after. Because we’re better than that. What a terrible manager, the absolute worst customer service and human experience.
Atmosphere: 1
Food: 1
Service: 1
The manager zeke was so rude to our entire family. We had several of us so yes it was a larger order. We recognized that and counted the burgers we got and noted and told the cashier that we were missing one sandwich. At this point all was normal and fine the cashier went to let the manager (Zeke) know… that’s when everything turned to chaos. We could heard the manger telling his crew that we apparently got our entire order and “too bad, they finished all our product so now we don’t have any meat” he then came to tell use he refuses to make our one burger to complete the order. We would have been completely understanding if he simply said something like “we will get to your order as soon ad we complete this drive through order, thank you for your patience” instead he raised his voice and refused to admit that what he said was rude and unnecessary when all we did was to kindly let them know that one burger was missing. We were willing to pay if needed, even though we already paid $200+, and he was gaslighting us telling us he had the freedom of speech. For what? To be rude and say that our family “used up all your product?” Even when we calmly explained that we’ve worked in food service and would never give this kind of customer service, and even tried to empathize with him, he would not acknowledge he was being rude, problematic, and narrow minded. Never have I had such a terrible customer service and human experto me in Washington.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The value menu burgers I got were stone cold but they remade hot ones without issue. Eerily empty for BK. Strange bright sky mountain vibe. It was creepy. BK in the middle of nowhere no one cares about.
Atmosphere: 3
Food: 3
Service: 3
The manager zeke was so rude and disrespectful to our family tonight. He should not be working there and managing a burger King. When we informed staff that we were missing a burger, the manager went to the back to turn off the camera and then came out to speak very rude to us.
Atmosphere: 1
Food: 1
Service: 1
Stopped inside here on a road trip and was delightfully surprised by the customer service at the front counter and in the kitchen. Friendly staff!Veggie burgers took a little while to make because they make them when you order them, but the impossible patty was prepared well and the veggies on the burger were fresh and delicious. Rarely eat fast food, but this turned out to be a pleasant stop. Kudos to management here!
As always, the whopper is just a good, all-American
Food: 5
Recommended dishes: Burger, Fries, Crispy Chicken Sandwich, Whopper
The worst food ever of all the Burger King Soggy burgers ? according to my Husband. It gets a two thumbs ????
Atmosphere: 1
Food: 1
Service: 1