Red Robin Gourmet Burgers and Brews

I went two times on the last week on Tuesday for the $10 cheeseburger special and was sat next to bathrooms. Food came and burger buns were very cold. Went back Monday for the Yumm burger specials and was charged full price, $12 more than advertised for 2 specials. Seated in same booth next to bathrooms again. Both times servers were overwhelmed and said so to us. I will be going to other Red Robin's from now on

It was ok. But that's just one time. Before that the red robins once gone to are mostly good

Atmosphere: 3

Food: 3

Service: 3

I normally don't write reviews but the service was so unbelievably horrible i have to, to start of with our server [Adriona] was in a horrible mood specially with me and my girlfriend nobody else practically ignored us and when she did serve us she was impatient and rushed us to order and didn't even get our order right not once not twice not three times but every single time we asked her for something she would conveniently forget something and had an aditude with us specifically everybody else she was Sunshine and rainbows but us she looked like our mere presence was a problem the only time she was nice to us was when I was so fed up with her antics that I asked for her name then every time she came bye she was Sunshine and rainbows and it wasn't just her that had a problem with us it was everyone except one very kind server with long black hair tied back in a bun even the manager [Tristan] was nasty to us indirectly of course we also had a previous experience with said manger and not a good one another thing to note is we are a mixed couple me white my girlfriend black and most of the other staff included the manager were giving her nasty stairs and looks even i seen it happening and I'm not the most attentive person not sure if it was racism or because of something else but the entire atmosphere was unwelcomeing and hostile towards the both of us but mainly her. I highly recommend not eating in here at all as this is not my first bad experience with this red Robbins location if your looking to eat in just go to applebee's they have a great atmosphere and amazing service food more expensive though

Atmosphere: 1

Food: 4

Service: 1

Just tried to call in an order so I would not have to wait 15- 20 minutes to order it there but because I didn't want coleslaw with the orders it made it impossible to order so it gave me a humane to order it from which was no better than the BS automated system you get when you first call it in. Put me on hold to figure out how to take off the coleslaw off just to finally come back to ask me to hold again so they can take another order. Take your technology and put it where the sun doesn't shine. KEEP IT SIMPLE STUPID!!!!!! Technology has made it impossible to do the simplest things today!!!!

Service staff are often outstanding and once in bit they throw in a clunker. Could be to understaffing last two visits.

Atmosphere: 5

Food: 5

Service: 4

Wonderful Reb Robin experience. I'll be back!

Atmosphere: 5

Food: 5

Service: 5

Typical RR, but fun!!!

Atmosphere: 4

Food: 4

Service: 4

The food comes fast, the fries a bit on the cold side but the buildings a/c must be on 60 because it was freezing. Variety of drinks is awesome and using fruit gives extra flavor. The new queso lava burger is so neat. It comes in a ring contained on top of burger and then you lift it and it oozes cheese all over the burger. Salmon has good flavor and seasoned well. Wings always hit with teen son.

Atmosphere: 4

Food: 5

Service: 4

A huge shout out to our server, Luis. He was kind, attentive, and very helpful. The restaurant is lucky to have such a solid worker.
My wife and I each had a burger, and they were both made well. We each had a couple substitutions, and the order was made correctly for both of us.
The only negative we found were the fries. The fries came out warm, but not golden or crispy. They were pale and flimsy.
Overall, though, this place had perfect service, and the burgers were great. A very good Red Robin, and could be made excellent with better fries.

Atmosphere: 4

Food: 4

Service: 5

We LOVE Red Robin. Always great burgers, fish and chips. We are so sad there is no Ted Robin in Cheyenne WY

Atmosphere: 5

Food: 5

Service: 5

We usually order pick up orders. The people are friendly, and they have never gotten an order wrong.

Food: 5

Usually we would have ok time as family when we ordered burgers.
This time i took my spouse for surprized anniversary dinner. He ordered burger and i want to order something else. I ordred from picture without looking at discription. I verifiyed with staff i orded food asking if this is beef meet. I was told it is beef. Other server brought food and again i asked if this is beef i was told it is. Since meat was in barbecue sause i was not able to taste difference. I ate slice and food came in 2 pieces/slices of meat. I did not felt right i ask my spouse to grab a menu. I found the discription and it said PORK. we called the server who took our order, i asked her again if it is beef she said yes, it is beef. I showed her the written discription which said barbecue rib pork. She said well its pork then.
I felt very bad, nauseated, anxious, sad. Pork is prohibited in my culture.
We spoke with manager. He appologized was very helpfull but i alrady eat something i should not even touching.
He did not took payment for food. But that was not my point. I eat something that i should never have off. Even after verifying. I felt bad. On way home i cried. At home i try to vomit.
I stiil have stomach pain everytime i think about it. Its just so sad.
I dont even talk about our anniversary being ruined.
I just want to make sure people know what they serve. Especially when you ask and verify food. Concidering culture and allergies. I understand i should of read, but what i have verified.
I am not sure how to express myself. I am just so sad about whole expirience.

Service: 1

Take out on Friday, it was packed but the food was 👍

Food: 5

Trevor was amazing and the food was great!!

Atmosphere: 4

Food: 4

Service: 4

We had a great server the salads were delicious.