Subway

This location has very poor customer service. I placed an online delivery order through the subway website, and I never received my order and the time was somehow set for 12:30am the next day. I went in to see what had happened and the manager was rude when I was asking what had happened. He refused to help at all and told me I had to take it up with doordash after I repeatedly stated that I had ordered through them directly.

Atmosphere: 1

Food: 1

Service: 1

Paid 12 bucks for a half bowl of salad. Bathroom was moldy and you could smell it.

Atmosphere: 1

Food: 1

Service: 1

They were really clean and efficient. I would recommend this subway for sure!

Very friendly, fast service, clean..

Atmosphere: 5

Food: 5

Service: 5

Extremely Disappointing Service and Food Quality

I had a very poor experience at this Subway location. The customer service and food preparation were unacceptable. The vegetables—particularly the tomatoes and cucumbers—were sliced so thin they were almost transparent. When I asked the staff member (an Asian lady) to wrap my sandwiches separately, she refused, citing it would waste wrapping paper. Even when I asked her to double wrap my sandwich, as is normally done at other locations, she again said no, claiming it would just be thrown away.

This kind of attitude was shocking and completely dismissive of basic customer service. My sandwich was poorly assembled and falling apart. I also requested spinach and was given only four small leaves—barely anything.

This is by far the worst Subway experience I’ve had. I ended up throwing away three-quarters of the sandwich. I highly recommend avoiding this location.

Atmosphere: 1

Food: 1

Service: 1

I came to this Subway today. I was taken aback by The gal behind the counter. I could not understand her and I asked for Italian bread and ended up getting just regular bread. She seemed angry and in a hurry. I wonder if they have enough help there.

Atmosphere: 1

Food: 3

Service: 1

Place says it's open until 9:30 on the site and on the door, but it always seems to be locked up by 9. Either change the posted time or close when you're supposed to, so nobody stops here when there's no point.

Atmosphere: 3

Food: 4

Service: 2

Feeling Bread inside? Maybe you need a sandwich. Ever since they started toasting their bread, Subway became my go-to sandwich shop. Although the prices have risen significantly in the current " economic climate," Subway continues to bring bread to the table. Other sandwich shops cost more and can be full of baloney, but the staff at the Duvall Subway work their buns off to meat your requests. Sometimes, I think they offer too many choices, but they are patient with me when I get into a pickle when deciding on my feelings. Only had a problem once when I was overcharged, and the staff member didn't understand English very well and had an obvious deficit in simple mathematics. That staff member is no longer there. In fact, the staff at this location appear to change frequently. With a convenient location and a faster and cheaper sandwich than the competition, the Duvall Subway is the breadwinner.
The bread is always fresh, unlike my pund thst have gotten stale

Atmosphere: 4

Food: 4

Service: 4

The only subway which does not accept coupons, has rude staff, and never carries veggie patty. This store is the best example of what subway isn't.

Atmosphere: 2

Food: 2

Service: 1

Solid Subway. Great service

Atmosphere: 5

Food: 5

Service: 5

The employee that was working at 5:19pm on 7/20/24 was unimaginably rude!!! There are many other similar reviews about this employee.

The owner should be embarrassed to have a person like this be the face of his/her business. Should really revaluate keeping this person onboard.

I am a vegetarian and had ordered online with a request of using fresh gloves and fresh knife to cut the sub. I had gotten at the location early and watched this employee completely ignore the request about the knife! I asked her if had used a clean knife and she told me that's not possible and then tried to gaslight me. She told me if I am a "true vegetarian" I shouldn't even be having cheese because it's made from cow's milk. Sooo disrespectful!!! Especially when she doesn't even know the difference between vegetarians and vegans.

Then when my cousin had was ordering her sub, she started making snarky comments about having to change her gloves when even all the veggies are probably cross-contaminated. Next, she had the audacity to say that we should not be eating at any Subway if we're "true vegetarians," and should only eat at a full vegetarian restaurant. I tried to tell her it's about being able to go the extra mile for customer service which she did not want to do. I will NEVER go back to this Subway.

Service: 1

The phone number doesn't work

I han a chicken sandwich it made me very ?

Atmosphere: 1

Food: 1

Service: 1

Be aware they don't take coupons. Food was great the view was great and they have good helpings of meat. They just don't take coupons so keep that in mind when going.

Atmosphere: 5

Food: 5

Service: 5

It's subway. What else do you expect