Pizza Hut
730 E University Way, Ellensburg
(509) 925-7888
Recent Reviews
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Staff are top notch and Pizza Quality is spot on.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Dinner Box with Pasta
Absolutely a go-to for pizza night! YUM! However, the current customer service rep via phone call is super UNHELPFUL! Couldn’t tell us how to make a change to our order, kept transferring us to the same person who also didn’t know anything. Pretty sure it was just the same person using a different name lol so weird. Then started just hanging up on me when I’d call back.. so rude!!
The place is definitely understaffed, but everyone there is pretty nice.
Atmosphere: 4
Food: 5
Service: 3
We were camping, got in late and needed food quickly.
Pizza Hut did great, and Ed was outstanding.
Food was excellent and the beer well needed after a long journey.
Genuine and helpful staff. Thanks Ed
Atmosphere: 4
Food: 5
Service: 5
Great place, was more than willing to help me work with my broken gift card.
Food was great!
Just the surroundings were very loud, many cars
Atmosphere: 3
Food: 5
Service: 5
The food is good, and we like the bundle deals; however, pretty much every time we order for pickup, it is not ready until at least 30 minutes, sometimes up to an hour, after the promised time. It seems the issue is with whatever system they use for tracking orders, because the pickup time is never adjusted for busier days or times. It is so incredibly frustrating and is honestly making it so we don’t want to order from this location ever again.
Atmosphere: 2
Food: 4
Service: 3
Edward (NOT Michael Smith) was 10/10, service was incredible. We ARE best friends and hopefully we add him to the Minecraft realm (if he agrees). HOWEVER, they did NOT put pesto on our pizza AND it tasted kinda mid. Overall, would do it again for Edward (NOT Michael Smith)- love that guy.
Atmosphere: 4
Food: 3
Service: 5
Service sucked. Took an hour when they said 20 minutes. Rude manager no accountability for the service or lack there of. Kept being told it would be right out and then when complained they said they would put it in right then and it would be out in 10 minutes. Do better never coming back. Do not recommend. If would have communicated better this would not be my review.
If the app isn’t working months after other reviews- don’t use it or take it down. Screwed up my order & I only received one pizza. Then when I went to go look at my order- gone! Ordered a {very tiny} pizza that arrived with the wrong crust, a tiny cheese pizza, & small pasta. The cheese pizza didn’t arrive although it said that I paid for it online. I know that I ordered it because my daughter who is vegetarian & needs to eat too wanted cheese. When I saw the one pizza it was so tiny I thought, well there’s another. Nope. Delivery said that it wasn’t on the receipt. Get to the pizza & it’s TINY! Sauce is nasty. Crust is nasty- like I said- not even what I ordered. It was hard as a rock & nasty. Not sure about the pasta because I didn’t touch it. You could feed two 4-5 year olds this amount of pizza & I had 3 adults to feed. I’ll never order from them again. Surprised they’re even thriving. It didn’t even taste like the classic Pizza Hut. More like a store bought pizza but smaller. I believe that it was a medium- but it was small.
Food: 1
Service: 1
Restaurantji Recommends
Twice the price as some other pizza but twice as yummy when it's hot
Atmosphere: 4
Food: 5
Service: 5
It's not Pizza Hut no more it was the worst grossest Pizza I ever ate
Atmosphere: 1
Food: 1
Service: 3
Ian was our delivery driver. He forgot the 2 liter of pop. We realised it after he left and after he pulled away. Before we could get it together enough to complain, Ian was back at our door with a 2 liter saying it rolled out of sight when he was delivering but the moment he realised what happened he turned around and made our order right. Thank You to Ian and to Pizza Hut for training and employing good people. We need more Ian’s in our lives.😉 PS. The pizza was exactly what we wanted. I’d give 10 stars if I could. Great meal, great night. TY.
Atmosphere: 5
Food: 5
Service: 5
Good crew and very friendly service
Such a sad depressing place. We dined in felt more like catching a bite at a gas station . Wasn't welcoming or comfortable. Staff didn't engage with customers doesn't seat you or take your order at the table. Very disappointed that Pizza Hut turned into a Depressed corporate lunch room. Instead of a family friendly pizza place
Atmosphere: 1
Food: 2
Service: 1
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