The Ephrata McDonald's has, by far, the WORST service of any McDonald's I've been in. Invariably every time while using the drive through, I have to pull forward to wait for my food. Last night I waited for a good 15 to 20 minutes. Finally my son went into the restaurant with our receipt to see what was taking so long. He had to wait a long time in there also while they were getting the order pulled together. And it was just two quarter pounders and two 10-piece nuggets. Not a complicated or hard to do order. There's always a line of other cars waiting as well as us. At first I thought it was just that they were having a bad day, but it's pretty much every time I go through the drive-thru now. I think it's a combination of being short-staffed and very poorly managed and organized operations.
Atmosphere: 4
Food: 4
Service: 1
DMS SHAMS
Made me pay tip forcibly
Atmosphere: 1
Food: 1
Service: 1
Donald Hubele
Good food . Quick service and a polite staff..n
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac
Bradley Oliver
We stopped here instead of a restaurant on our way through town because we needed to get to our next destination at a specific time. It took almost 40 minutes to get a 3 breakfast sandwich combos. When my wife complained they staff member said, sorry, bye. Quite a few other customers left without ordering after seeing how long it took and to top it off when we finally got our order it was wrong.
Atmosphere: 5
Food: 4
Service: 1
Recommended dishes: Sausage Mcmuffin with Egg, Double Quarter Pounder with Cheese, Chicken Mcnuggets
Kimberly Lantzy KimberlyL
My burger bun was so dry. You could tell that it had been pre-made and had been sitting under the heat lamp for a while. I had to downgrade my service and atmosphere because a young lady and her dad were trying to check things off their bucket list and rode their horses through the drive thru. They were refused service. I won't go back until they are apologized to and asked to come back.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Hamburgers and Fries, Hashbrown, Hamburger, Cheeseburger, Dr Pepper, French Fries, Big Mac, Quarter Pounder Hamburger, Double Quarter Pounder with Cheese, Double Cheeseburger, Mcdouble, Chicken Mcnuggets
Nathan Collins
Made me wait in thr drive thru. Wouldn't even comp me wait for nuggets that were cooked to crackers status.
Atmosphere: 1
Food: 1
Service: 1
Freddy Fazbear
The employees r so nice and the restaurant is clean
Atmosphere: 5
Food: 5
Service: 5
Patrick Walker
Been sitting in the drive thru for over 20 min
Atmosphere: 1
Food: 1
Service: 1
Kimberly Cushman
Honestly so disappointed after waiting forever for food they wouldn’t give my husband our mobile order because I was not there so they just canceled my mobile order..then had to make our food again because I was already charged and didn’t even give my son his toy in his happy meal…never wrote any kind of review but honesty Ephrata McDonald’s…I won’t be spending my money here anymore..
Atmosphere: 1
Food: 1
Service: 1
Gart Chuk
We go there every time we go camping if it's on the way, really good McDonald's.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries, Mcdouble, Chicken Mcnuggets
We go there every time we go camping if it's on the way, really good McDonald's.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries, Mcdouble, Chicken Mcnuggets
Gary Phetteplace
Terrible drive Thru service. Took about 15-20 minutes to get get food. Then they got the order wrong and they did not have anything we originally wanted. Definitely the worst service for a McDonald's!
Atmosphere: 1
Food: 3
Service: 1
Ron Renken
Get the McDonald's App for the full experience. Love the kid at the window, has a very kind and welcoming spirit.
The Ephrata McDonald's has, by far, the WORST service of any McDonald's I've been in. Invariably every time while using the drive through, I have to pull forward to wait for my food. Last night I waited for a good 15 to 20 minutes. Finally my son went into the restaurant with our receipt to see what was taking so long. He had to wait a long time in there also while they were getting the order pulled together. And it was just two quarter pounders and two 10-piece nuggets. Not a complicated or hard to do order. There's always a line of other cars waiting as well as us. At first I thought it was just that they were having a bad day, but it's pretty much every time I go through the drive-thru now. I think it's a combination of being short-staffed and very poorly managed and organized operations.
Atmosphere: 4
Food: 4
Service: 1
Made me pay tip forcibly
Atmosphere: 1
Food: 1
Service: 1
Good food . Quick service and a polite staff..n
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac
We stopped here instead of a restaurant on our way through town because we needed to get to our next destination at a specific time. It took almost 40 minutes to get a 3 breakfast sandwich combos. When my wife complained they staff member said, sorry, bye. Quite a few other customers left without ordering after seeing how long it took and to top it off when we finally got our order it was wrong.
Atmosphere: 5
Food: 4
Service: 1
Recommended dishes: Sausage Mcmuffin with Egg, Double Quarter Pounder with Cheese, Chicken Mcnuggets
My burger bun was so dry. You could tell that it had been pre-made and had been sitting under the heat lamp for a while. I had to downgrade my service and atmosphere because a young lady and her dad were trying to check things off their bucket list and rode their horses through the drive thru. They were refused service. I won't go back until they are apologized to and asked to come back.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Hamburgers and Fries, Hashbrown, Hamburger, Cheeseburger, Dr Pepper, French Fries, Big Mac, Quarter Pounder Hamburger, Double Quarter Pounder with Cheese, Double Cheeseburger, Mcdouble, Chicken Mcnuggets
Made me wait in thr drive thru. Wouldn't even comp me wait for nuggets that were cooked to crackers status.
Atmosphere: 1
Food: 1
Service: 1
The employees r so nice and the restaurant is clean
Atmosphere: 5
Food: 5
Service: 5
Been sitting in the drive thru for over 20 min
Atmosphere: 1
Food: 1
Service: 1
Honestly so disappointed after waiting forever for food they wouldn’t give my husband our mobile order because I was not there so they just canceled my mobile order..then had to make our food again because I was already charged and didn’t even give my son his toy in his happy meal…never wrote any kind of review but honesty Ephrata McDonald’s…I won’t be spending my money here anymore..
Atmosphere: 1
Food: 1
Service: 1
We go there every time we go camping if it's on the way, really good McDonald's.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries, Mcdouble, Chicken Mcnuggets
Restaurantji Recommends
Food was good
Atmosphere: 5
Food: 5
Service: 5
What can I say McDonald's
Atmosphere: 4
Food: 4
Service: 5
We go there every time we go camping if it's on the way, really good McDonald's.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries, Mcdouble, Chicken Mcnuggets
Terrible drive Thru service. Took about 15-20 minutes to get get food. Then they got the order wrong and they did not have anything we originally wanted. Definitely the worst service for a McDonald's!
Atmosphere: 1
Food: 3
Service: 1
Get the McDonald's App for the full experience. Love the kid at the window, has a very kind and welcoming spirit.
Atmosphere: 4
Food: 3
Service: 4
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