My family and I used to like this coffee shop, but we noticed over time the quality of service has deteriorated over the years. My daughters and I went today, The barista took what I thought was our order, good thing I repeated it as it wasn’t 100% accurate. After confirming my order and paying for the drinks, we pulled up to The next window, received what was supposed to be a blended drink, ended up being more like a water down drink. Forgot the whip that I had paid for, when I waited for them to open the window that was a different barista, when I ask for the whip, she glared at me and the look on her face seemed as she was annoyed, didn’t say a word just stared at me. I handed her my drink, she shut the window without saying a word. I ended up getting a drink back with the whip how I ordered and paid for it, she was so rude and had such a bad expression on her face. Not sure why this company continues allowing poor customer service, lots of reviews regarding that being an issue- with the two but experiences we’ve had In the past with Waiting a long time to get a drink combined with rude baristas, No Thank you- Last time we will take her business there. There are lots of other coffee shops in Grandview that have good tasting coffee and better customer service.
Service: 1
Mario Orta
What's with long wait time 45 min to get one redbull
Fernando Alaniz
Not the friendliest staff. Crop top girl could use an attitude adjustment. Bought my coffee at 5:05pmish on 9/20/24.
Atmosphere: 1
Food: 2
Service: 1
Liz Mieirs
My favorite place to get my coffee
Atmosphere: 5
Food: 5
Service: 5
Yezenia Tellez
Honestly! This shop doesn't even deserve a 1 star if I can give it a zero I would!!! So yesterday I had the worst experience ever! We get to the window and 1st of all they don't have manners to even greet you well at the window. So this chic with short hair takes my order. I ordered a 32oz OMG Lotus she even wrote it down on the cup as I was ordering it and we gave her our card and paid and we moved onto the next window for pick up. So there we are my husband and me waiting 5 mins, 10 mins now going on for 15 mins and I told him this is ridiculous it's just one drink and we kept looking at the window to see if we caught someone's attention and finally after 5 more mins this other girl opens the window and asks us if we've been helped. I just looked at her "like are you kidding me" I told her yes we've been helped I'm just waiting for my drink it's been more than 15 mins that we've been waiting here so she's like I'm sorry I can get the drink started for you. I told her that's not right that we've been waiting this long and you're telling me that my drink hasn't been made!!! At this point I'm already pissed! She kept asking what I ordered and I told her go ask your co-worker she knows, she's the one that took my order and another girl walked to the wimdow and I'm like no not her the other one so they both turn towards the other girl and starting asking her if she took my order and she kind of was hesitant to even walk to the window and look at me she knew she screwed up but didn't even own up to it she just said she thought someone had given me my drink. So she went and made my drink and just said "my bad about that! Really! That is the last time I go to the place and this is the second time I had an awful experience with them. Most of the employees there are so rude and I don't even know why I even bother going there but this time was the last straw...never again! Plus whenever you complain to the owner she never does anything to apologize for her rude employees. I'll be taking my business somewhere else!
Atmosphere: 1
Food: 1
Service: 1
Courtney Ann
The absolute best redbulls!
BETTA SPENCER
A much needed delicious coffee break.
Atmosphere: 5
Food: 5
Service: 5
Bettaboop Bettaboop
A much needed delicious coffee break.
Atmosphere: 5
Food: 5
Service: 5
Loretta Olivares
Yummy drinks, excellent customs service, always greeted with a smile.
Atmosphere: 5
Food: 5
Service: 5
lizeth garcia
I don’t know what it is but these people are always so rude and entitled and act like they can’t properly greet you. The basis of customer service is to just say hi hello and have the courtesy to not slam windows in front of peoples face I don’t know I think it could go way better I will admit the coffee is good with it I avoid going here and attempt to not face their rudeness.
Latte was bitter with no foam. It's probably best to get a sweetener. Nice people, though, and cute spot.
Atmosphere: 5
Food: 3
Service: 5
Susana Ruiz
Was that for like 5 minutes before anyone saw me and the drinks did not even taste that good.. I miss the others that worked there before. One of the new girls are rude..
Noemi Garza
Normally I don’t rate places this low and the drinks are really good but I always ask for a 32 and they always give me a 24 without fail. It’s like they are trying to get the extra money. I’ve had it, and will no longer be going here. I pay for a 32 I should be getting a 32.
Helen Smith
Always nice and drinks are always
Service: 5
Stacey Hancock
No car in front of me, ordered 2 drinks and 2 bagels… drove to second window and waited 13 minutes. Drinks were just sitting there and the Barista was no where in sight. Finally left because 13 minutes is an absurd time to wait for a bagel. Their service has really gone down. Huge waste of money today. I won’t be back.
My family and I used to like this coffee shop, but we noticed over time the quality of service has deteriorated over the years. My daughters and I went today, The barista took what I thought was our order, good thing I repeated it as it wasn’t 100% accurate. After confirming my order and paying for the drinks, we pulled up to The next window, received what was supposed to be a blended drink, ended up being more like a water down drink. Forgot the whip that I had paid for, when I waited for them to open the window that was a different barista, when I ask for the whip, she glared at me and the look on her face seemed as she was annoyed, didn’t say a word just stared at me. I handed her my drink, she shut the window without saying a word. I ended up getting a drink back with the whip how I ordered and paid for it, she was so rude and had such a bad expression on her face. Not sure why this company continues allowing poor customer service, lots of reviews regarding that being an issue- with the two but experiences we’ve had In the past with Waiting a long time to get a drink combined with rude baristas, No Thank you- Last time we will take her business there. There are lots of other coffee shops in Grandview that have good tasting coffee and better customer service.
Service: 1
What's with long wait time 45 min to get one redbull
Not the friendliest staff. Crop top girl could use an attitude adjustment. Bought my coffee at 5:05pmish on 9/20/24.
Atmosphere: 1
Food: 2
Service: 1
My favorite place to get my coffee
Atmosphere: 5
Food: 5
Service: 5
Honestly! This shop doesn't even deserve a 1 star if I can give it a zero I would!!! So yesterday I had the worst experience ever! We get to the window and 1st of all they don't have manners to even greet you well at the window. So this chic with short hair takes my order. I ordered a 32oz OMG Lotus she even wrote it down on the cup as I was ordering it and we gave her our card and paid and we moved onto the next window for pick up. So there we are my husband and me waiting 5 mins, 10 mins now going on for 15 mins and I told him this is ridiculous it's just one drink and we kept looking at the window to see if we caught someone's attention and finally after 5 more mins this other girl opens the window and asks us if we've been helped. I just looked at her "like are you kidding me" I told her yes we've been helped I'm just waiting for my drink it's been more than 15 mins that we've been waiting here so she's like I'm sorry I can get the drink started for you. I told her that's not right that we've been waiting this long and you're telling me that my drink hasn't been made!!! At this point I'm already pissed! She kept asking what I ordered and I told her go ask your co-worker she knows, she's the one that took my order and another girl walked to the wimdow and I'm like no not her the other one so they both turn towards the other girl and starting asking her if she took my order and she kind of was hesitant to even walk to the window and look at me she knew she screwed up but didn't even own up to it she just said she thought someone had given me my drink. So she went and made my drink and just said "my bad about that! Really! That is the last time I go to the place and this is the second time I had an awful experience with them. Most of the employees there are so rude and I don't even know why I even bother going there but this time was the last straw...never again! Plus whenever you complain to the owner she never does anything to apologize for her rude employees. I'll be taking my business somewhere else!
Atmosphere: 1
Food: 1
Service: 1
The absolute best redbulls!
A much needed delicious coffee break.
Atmosphere: 5
Food: 5
Service: 5
A much needed delicious coffee break.
Atmosphere: 5
Food: 5
Service: 5
Yummy drinks, excellent customs service, always greeted with a smile.
Atmosphere: 5
Food: 5
Service: 5
I don’t know what it is but these people are always so rude and entitled and act like they can’t properly greet you. The basis of customer service is to just say hi hello and have the courtesy to not slam windows in front of peoples face I don’t know I think it could go way better I will admit the coffee is good with it I avoid going here and attempt to not face their rudeness.
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
Latte was bitter with no foam. It's probably best to get a sweetener. Nice people, though, and cute spot.
Atmosphere: 5
Food: 3
Service: 5
Was that for like 5 minutes before anyone saw me and the drinks did not even taste that good.. I miss the others that worked there before. One of the new girls are rude..
Normally I don’t rate places this low and the drinks are really good but I always ask for a 32 and they always give me a 24 without fail. It’s like they are trying to get the extra money. I’ve had it, and will no longer be going here. I pay for a 32 I should be getting a 32.
Always nice and drinks are always
Service: 5
No car in front of me, ordered 2 drinks and 2 bagels… drove to second window and waited 13 minutes. Drinks were just sitting there and the Barista was no where in sight. Finally left because 13 minutes is an absurd time to wait for a bagel. Their service has really gone down. Huge waste of money today. I won’t be back.
Loading...