My recent visit was a mixed experience, offering some positives but also leaving room for improvement. As a local pizzeria, it has the potential to be a great spot, but there are a few areas that could use some enhancement.
Tasty Pizza Options: The pizza at Frankie's is generally good. I ordered a classic Pepperoni Pizza and a Veggie Pizza. The crust was nicely baked, and the toppings were fresh and flavorful. The sauce had a nice tang to it, and the cheese was melted perfectly. While the taste was satisfying, it didn't particularly stand out as exceptional.
Friendly Staff: The service was friendly and attentive. The staff greeted us warmly and took our order promptly. They were helpful in answering questions about the menu and made sure we had everything we needed. The pleasant demeanor of the staff added to the overall dining experience.
Casual Atmosphere: The atmosphere is casual and family-friendly. The decor is simple, with a few charming touches that make it a comfortable place to enjoy a meal with friends or family. However, the seating area could be a bit more inviting, as it felt somewhat cramped during peak hours.
Room for Improvement: While my experience was generally positive, there are several areas where Frankie's could improve. Firstly, the wait time for our order was longer than expected, even though the restaurant wasn't particularly busy. Faster service would significantly enhance the dining experience. Additionally, the pizza, while tasty, could benefit from a bit more seasoning and creativity in the flavor profiles to make it more memorable.
Pricing: The prices are reasonable, but considering the overall experience, it felt a bit on the higher side. Offering more value deals or specials could provide better value for money and attract more customers.
Cleanliness: The cleanliness of the restaurant was adequate but could use some improvement. The tables and floors were generally clean, but a bit more attention to detail in maintaining the dining area would go a long way in enhancing the overall experience.
In summary, Frankie's offers a decent pizza experience with tasty options and friendly service. However, there is room for improvement in terms of service speed, flavor creativity, and overall cleanliness.
Atmosphere: 3
Food: 3
Service: 3
Ady
Disappointed they brought back the chicken nuggets, but changed the recipe - I have tried them 3 times since and they suck compared to what they use to be. Thier Pizza is decent, love that they have green olives. Also they have awesome homemade ranch dressing.
Leon Bibi
They got the delivery address wrong at a hotel less than a mile away! When they finally delivered it 1.5 hours later the delivery driver actually asked me why I wasn’t adding a tip! NEVER AGAIN!
Food: 2
Service: 1
J A
This place not only has great tasting pizza but they helped me out not even knowing I had had a bad day!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza, Create Your Own Pizza 12in Medium
Derp Ette
food is good, service is terrible. whomever the employee is who answers the phone to help customers with missing items is short spoken ad rude. sadly, i refuse to be treated like a moron for asking about burnt breadsticks. will not be ordering from here again after that call.
Atmosphere: 1
Food: 3
Service: 1
Jason Perlewitz
Pizza is very good. Probably one of the best on the
Food: 5
LOC “Least of Creatures”
Absolutely awful service. Be warned. They had missing items from my order, and when I called to report, they said they would make a note and asked me to call back and confirm because the manager wasn't there. Four days later, I called to see if anything had been done, and they said no note was made, and I'm not going to be refunded or comp'd the salad they didn't include.Good food, when it arrives properly.Annoying punk kids who work there that are clearly teenagers and have ZERO CUSTOMER service skills.Better hope your order arrives perfectly, because you won't be getting it fixed otherwise. Time for some Zeeks, baby!
Atmosphere: 1
Food: 1
Service: 1
Dee T
I had an issue with my pizza not being delivered, but to be fair, the next day the owner made it right. Because it was close to closing that night, they turned the delivery over to Door Dash. That's who forgot my pizza. I've ordered since then and their food is delicious!
Food: 5
Service: 4
Mike Sonntag
Way over priced! Pizza is doughy and just not good
I ordered a large pizza, a salad and extra dipping sauces. They didn't deliver the pizza... There was just a bag with salad and sauces sitting on my doormat. The receipt stapled to the bag even shows that I paid for a pizza. I tried to call them, now they're closed. C'mon people, how do you forget the pizza?
Matthew Dunn
Regardless of the time of day or how busy they are.... even larger orders for my jobsite crews.... Frankie's always turns out some of the best pizza...... ALL DAY, every day!!
Food: 5
Service: 5
Elizabeth Boltz
Issaquah location: We were staying at a local hotel, and they delivered! We had the Feeding Frenzy pizza and the cinnamon sticks...fantastic! When they say their icing is the best, they aren't kidding!!! The crust on the pizza was perfect, and the amount of toppings were generous...well worth the price?
Food: 5
Service: 5
Recommended dishes: Feeding Frenzy, Spinach Salad
Elaine Unger
We placed a large group order of pizzas and wings that was delivered on time and was delicious!
Food: 5
Service: 5
Jona Moore
Really good pizza. Probably the best since we moved to their area. Crust, cheese, how the bake it is top notch!
The Frankie's special is what you need to order.
Atmosphere: 5
Food: 5
Service: 5
My recent visit was a mixed experience, offering some positives but also leaving room for improvement. As a local pizzeria, it has the potential to be a great spot, but there are a few areas that could use some enhancement.
Tasty Pizza Options: The pizza at Frankie's is generally good. I ordered a classic Pepperoni Pizza and a Veggie Pizza. The crust was nicely baked, and the toppings were fresh and flavorful. The sauce had a nice tang to it, and the cheese was melted perfectly. While the taste was satisfying, it didn't particularly stand out as exceptional.
Friendly Staff: The service was friendly and attentive. The staff greeted us warmly and took our order promptly. They were helpful in answering questions about the menu and made sure we had everything we needed. The pleasant demeanor of the staff added to the overall dining experience.
Casual Atmosphere: The atmosphere is casual and family-friendly. The decor is simple, with a few charming touches that make it a comfortable place to enjoy a meal with friends or family. However, the seating area could be a bit more inviting, as it felt somewhat cramped during peak hours.
Room for Improvement: While my experience was generally positive, there are several areas where Frankie's could improve. Firstly, the wait time for our order was longer than expected, even though the restaurant wasn't particularly busy. Faster service would significantly enhance the dining experience. Additionally, the pizza, while tasty, could benefit from a bit more seasoning and creativity in the flavor profiles to make it more memorable.
Pricing: The prices are reasonable, but considering the overall experience, it felt a bit on the higher side. Offering more value deals or specials could provide better value for money and attract more customers.
Cleanliness: The cleanliness of the restaurant was adequate but could use some improvement. The tables and floors were generally clean, but a bit more attention to detail in maintaining the dining area would go a long way in enhancing the overall experience.
In summary, Frankie's offers a decent pizza experience with tasty options and friendly service. However, there is room for improvement in terms of service speed, flavor creativity, and overall cleanliness.
Atmosphere: 3
Food: 3
Service: 3
Disappointed they brought back the chicken nuggets, but changed the recipe - I have tried them 3 times since and they suck compared to what they use to be. Thier Pizza is decent, love that they have green olives. Also they have awesome homemade ranch dressing.
They got the delivery address wrong at a hotel less than a mile away! When they finally delivered it 1.5 hours later the delivery driver actually asked me why I wasn’t adding a tip! NEVER AGAIN!
Food: 2
Service: 1
This place not only has great tasting pizza but they helped me out not even knowing I had had a bad day!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza, Create Your Own Pizza 12in Medium
food is good, service is terrible. whomever the employee is who answers the phone to help customers with missing items is short spoken ad rude. sadly, i refuse to be treated like a moron for asking about burnt breadsticks. will not be ordering from here again after that call.
Atmosphere: 1
Food: 3
Service: 1
Pizza is very good. Probably one of the best on the
Food: 5
Absolutely awful service. Be warned. They had missing items from my order, and when I called to report, they said they would make a note and asked me to call back and confirm because the manager wasn't there. Four days later, I called to see if anything had been done, and they said no note was made, and I'm not going to be refunded or comp'd the salad they didn't include.Good food, when it arrives properly.Annoying punk kids who work there that are clearly teenagers and have ZERO CUSTOMER service skills.Better hope your order arrives perfectly, because you won't be getting it fixed otherwise. Time for some Zeeks, baby!
Atmosphere: 1
Food: 1
Service: 1
I had an issue with my pizza not being delivered, but to be fair, the next day the owner made it right. Because it was close to closing that night, they turned the delivery over to Door Dash. That's who forgot my pizza. I've ordered since then and their food is delicious!
Food: 5
Service: 4
Way over priced! Pizza is doughy and just not good
Restaurantji Recommends
I ordered a large pizza, a salad and extra dipping sauces. They didn't deliver the pizza... There was just a bag with salad and sauces sitting on my doormat. The receipt stapled to the bag even shows that I paid for a pizza. I tried to call them, now they're closed. C'mon people, how do you forget the pizza?
Regardless of the time of day or how busy they are.... even larger orders for my jobsite crews.... Frankie's always turns out some of the best pizza...... ALL DAY, every day!!
Food: 5
Service: 5
Issaquah location: We were staying at a local hotel, and they delivered! We had the Feeding Frenzy pizza and the cinnamon sticks...fantastic! When they say their icing is the best, they aren't kidding!!! The crust on the pizza was perfect, and the amount of toppings were generous...well worth the price?
Food: 5
Service: 5
Recommended dishes: Feeding Frenzy, Spinach Salad
We placed a large group order of pizzas and wings that was delivered on time and was delicious!
Food: 5
Service: 5
Really good pizza. Probably the best since we moved to their area. Crust, cheese, how the bake it is top notch!
Food: 5
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