Panda Express

One of the worst customer service. If you can't even look at the customer while taking order why would you be on the front line. On Top of it, the person was acting like taking order is so disgusting. Another thing, they need to take training in other panda express, they are so stingy with quantity in comparison.

Atmosphere: 3

Food: 4

Service: 1

Maria is the best! So good

Atmosphere: 5

Food: 5

Service: 4

Panda Express is a solid go-to when you need quick takeout that’s made fresh with plenty of vegetables. The food is consistently good, and the 2-entree meal is a great value at around $11. The Cub (kids) meal at $8 is also a nice option.

Orange chicken is always a classic favorite, and the Beijing beef and kung pao chicken is just as reliable. I also appreciate that they pay their employees a livable wage — it’s good to support a company that takes care of its staff. Overall, a dependable and satisfying choice for fast, fresh food.

Atmosphere: 5

Food: 5

Service: 5

Food is delicious of course! The people working are fantastic. However I feel terrible for them. They were scrabbling to fill orders made online and also deal with the line in front of them. I was in the door entrance when I arrived. It took 45 minutes for me to order… that’s actually insane.

It was clear it wasn’t the workers, they were all sweating and running around getting things done so quick. But there wasn’t enough of them, management or something needs to either hire more people and let those employees turn off online ordering if they’re busy in house. For every person in there waiting in line, there was about two online orders. Which meant on the line the one person putting together orders were doing four orders at a time and scrabbling.

It’s sad to see people being forced to work like that. And this isn’t a one time thing, lately everytime I go here it’s super busy with not enough workers.

Atmosphere: 1

Food: 5

Service: 3

Stopped by this location for lunch and had a nice experience. The restaurant was clean and spacious and the staff was friendly. Service was quick - it was right before 11am so we had no line. No complaints at al - the food tasted consistent with other locations. I just ordered the cub meal with fried rice and kung pao chicken. It was nice that there’s a parking lot so that made it convenient. Would recommend if you happen to be the area.

Atmosphere: 5

Food: 4

Service: 5

The food is always the same, great. But I want to come here and give praise to one guy who served and dished up the entire line of people waiting. I waited in line - no joke for 30 min - what can I say my daughter loves the food and I love my daughter. It was 1:30 on a Sat and I understand I came in at a busy time. But they had 6 men working there - 2 dudes stood around in the kitchen, only cooking when a dish when instructed, 1 guy randomly wandering the dinning floor picking up used trays, 1 guy working the register, 1 left for his break, and then there was Daniel. The ONLY guy dishing up food for the customers in line then passing it down to the register - BUT WAIT there is more! Daniel was also making EVERY door dash order in between serving the line of people. I felt bad for him, and praised him for his work. PANDA EXPRESS hear this - add more people to shift, hire more people at this store, have an on duty manager be there to help. There are other places that serve orange chicken - I can even buy it frozen at Trader Joes....

Atmosphere: 1

Food: 4

Service: 5

Kind of cold inside but good panda food.

Food tastes good but my god they are slow. They do not understand online ordering and will start preparing your food after you arrive and ask.

I order online everytime I work, and without fail, these cuddis seem to always have something wrong with the grilled teriyaki chicken. It almost like the ice cream at McDonald’s it’s crazy. I’m starting to think these issues are targeted towards me specifically, just because of the voluminous nature this happens in. It’s either 15 minutes late, or they just seem to not have chicken. Idk how, but it’s 10:15 am, and there’s no chicken. Like bro, yall opened an hour ago, and ik dam well that not that may ordered the chicken. It’s getting to a point where I can’t even trust yall anymore. I would stop coming, but the macros of my meal are amazing and the food itself is good when I get it. The service is decent, Yusuf always gets me right. But the manager needs to step up fr it’s getting out of hand. I literally spend my hard earned 12 bucks online, come in 30 min later at my designated time, and brodie saying I gotta wait 25 minutes. Like bro, I got work to do, ion got that much time. Also, yall js took my money like that with no way to refund. Step up fr, im giving yall one more chance, if some bs happens again, I will be really mad.

Atmosphere: 2

Food: 4

Service: 1

GIVE THESE POOR PEOPLE SOME HELP! Holy every time I come here the line is wrapping through the lobby and there is a sea of people waiting for online pickup. They’ve only got one maybe two people up front fulfilling orders. Absolutely ridiculous

Atmosphere: 3

Food: 5

Service: 4

Ridiculous. Kids and I have to wait more than 30min for pick up when was told multiple times another 5 min.

Atmosphere: 1

Food: 2

Service: 1

Ordered online for in store pickup on Sunday 11/16 at 1pm. This was hands down the best food I've ever had at any panda express. Shout out to the cooks on this day, it was excellent!!!

Atmosphere: 5

Food: 5

Service: 5

Everytime I go there, I have to spend 20+ minutes in line. TODAY it was 49 minutes to get from the door to the counter. Outrageously slow! I would have left! But I prepaid the order on the app! And still took almost an hour to get. This place just needs to close if this is how they continue to operate!

Atmosphere: 1

Food: 4

Service: 1

Get back in the car, drive south to the Covington Panda Express location, order there, and you'll still get your food sooner than if you stand in line here... ☹️

I’ve been a loyal customer of Panda Express for a long time, but this location has really changed recently. The staff often seem to ignore customers—I had to wait quite a while just to pick up my food, even though I ordered online. It doesn’t make sense that picking up an online order takes longer than ordering in person. I even had to wave my hands to get someone’s attention. Most of the employees are still friendly, but I hope the store manager can provide better training to make the pickup process smoother and improve overall service.