Thank you very much for a fantastic dinner. Went threw the drive thru, and it was very quick. We also had coupons, which made the meal that much better. Thank you again and for your great customer service.
Food: 5
Service: 5
James Hamilton
Combos $12-$15! No cashier for five minutes while I waited. Some annoying music while you are trying to eat. Fake butter is pathetic. Fake honey no longer provided with your meal. You have to ask for it.
Atmosphere: 2
Food: 2
Service: 1
William Easterbrook
Picking up an Uber Eats order the manager on duty was very rude and grabbed the phone from my hand as I was checking the order, then proceeded to tell me “ do my job then “ (approve the order) and I informed him that I know my job and he had no right to touch my phone or tell me my job. Then he proceeded to rate my service unsatisfactory which lowered my score and will cost me trips… $ money $
Atmosphere: 1
Service: 1
Adrian Hayes
It was good old, reliable A&W. Great tasting food and root beer.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coney Cheese Dog
David Mueller
This location consistently messes up my orders. Missing items, incorrectly made special orders (it matters with food alergies). I won't bother going back again.
Atmosphere: 3
Food: 1
Service: 1
David Weisser
Good food for the money
Atmosphere: 4
Food: 4
Service: 4
Terry Roberts
Hamburger tastes like they took a fish burger apart and put a Hamburger meat in it only on one of the two I ordered were that way OMG.What a great way to keep food costs down and steer customers away.AND the MANAGER dint care!!!!!
Atmosphere: 5
Food: 1
Service: 2
Matthew Molien
We enjoyed the Tuesday deal.
Atmosphere: 4
Food: 5
Service: 5
Brandy Jimenez-Atwood
This is my Tuesday go to for lunch. 5 $ plus tax for a papa burger combo. Cant beat that. Ive never gotten the rumblings afterwards, snd everyone in super friendly. More bang for my bucks🥰👍
Food: 5
Service: 5
Brandy Jimenez
This is my Tuesday go to for lunch. 5 $ plus tax for a papa burger combo. Cant beat that. Ive never gotten the rumblings afterwards, snd everyone in super friendly. More bang for my bucks ?
I thought a&w would satisfy my hunger... I looked over and McDonald's was packed and I was the only customer at a&w on Kennewick avenue in Kennewick at 1:30 p.m. on July 1st '23. Approximately 1 minute after I place the order at the drive-thru I received the sack with the food in it.... It was very disappointing...cold,old in poorly wrapped..! I think that's why McDonald's was packed in this particular AW was very very very slow....
Atmosphere: 3
Food: 1
Service: 3
Tanders88
A@W papa burger, ahhh so good, and if you go the right day, it's two for $11.00 ?. Double meat cheese, and all the rest of scrumptious!! if this burger isn't on your burger must have list for the month, it should be!! That first bite is such a mouth explosion of flavor, of burger goodness that takes you back to the day, when it was one burger on the flat top, and the cook had time to make it such a great burger ??. Great experience, fantastic food, great service, super clean, and fantastic people, rates this restaurant five ⭐ ??
Food: 5
Service: 5
Larry Huisingh
Enjoy the Papa burgers with the fresh veggies especially.
Atmosphere: 3
Food: 4
Service: 4
Mona S
ABUSIVE GENERAL MANAGEMENT - YOU NEED TO GET TRAINING! Besides the luke-warm fries and this burned, rubberized Coney Dog, the General Manager at this location is incredibly rude. He also REFUSED A REFUND after telling me to bring the food back!I called to complain, he laughed, pushed the phone buttons so he couldn't hear me, lectured me on why he was rude and rushing us in the drive-thru (they were not busy) and hung up on me! His only response was that I could bring the food back for a refund. Which is what we attempted....but he refused to refund us and told us to leave his store, because we were harassing him!?I feel harassed by him! His behavior was worse than a toddler and the food was something that NOBODY should eat....was it even a hotdog??AVOID THIS PLACE, UNLESS YOU WANT RUBBERIZED FOOD AND POOR, ABUSIVE TREATEMENT!
Purplederple pole
Hamburger meat was many times saltier than pickles and talked to the manager on 2/14/23 swing shift letting him know issue and he said that if you don't want salt on your food you have to tell them when you order your food. I have never had to do that and I was an a&w customer for over 40 years. Family and I will not be coming back for a&w or Kentucky fried chicken food at the Kennewick avenue location.
Thank you very much for a fantastic dinner. Went threw the drive thru, and it was very quick. We also had coupons, which made the meal that much better. Thank you again and for your great customer service.
Food: 5
Service: 5
Combos $12-$15! No cashier for five minutes while I waited. Some annoying music while you are trying to eat. Fake butter is pathetic. Fake honey no longer provided with your meal. You have to ask for it.
Atmosphere: 2
Food: 2
Service: 1
Picking up an Uber Eats order the manager on duty was very rude and grabbed the phone from my hand as I was checking the order, then proceeded to tell me “ do my job then “ (approve the order) and I informed him that I know my job and he had no right to touch my phone or tell me my job. Then he proceeded to rate my service unsatisfactory which lowered my score and will cost me trips… $ money $
Atmosphere: 1
Service: 1
It was good old, reliable A&W. Great tasting food and root beer.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coney Cheese Dog
This location consistently messes up my orders. Missing items, incorrectly made special orders (it matters with food alergies). I won't bother going back again.
Atmosphere: 3
Food: 1
Service: 1
Good food for the money
Atmosphere: 4
Food: 4
Service: 4
Hamburger tastes like they took a fish burger apart and put a Hamburger meat in it only on one of the two I ordered were that way OMG.What a great way to keep food costs down and steer customers away.AND the MANAGER dint care!!!!!
Atmosphere: 5
Food: 1
Service: 2
We enjoyed the Tuesday deal.
Atmosphere: 4
Food: 5
Service: 5
This is my Tuesday go to for lunch. 5 $ plus tax for a papa burger combo. Cant beat that. Ive never gotten the rumblings afterwards, snd everyone in super friendly. More bang for my bucks🥰👍
Food: 5
Service: 5
This is my Tuesday go to for lunch. 5 $ plus tax for a papa burger combo. Cant beat that. Ive never gotten the rumblings afterwards, snd everyone in super friendly. More bang for my bucks ?
Food: 5
Service: 5
Recommended dishes: Fries
Restaurantji Recommends
I thought a&w would satisfy my hunger... I looked over and McDonald's was packed and I was the only customer at a&w on Kennewick avenue in Kennewick at 1:30 p.m. on July 1st '23. Approximately 1 minute after I place the order at the drive-thru I received the sack with the food in it.... It was very disappointing...cold,old in poorly wrapped..! I think that's why McDonald's was packed in this particular AW was very very very slow....
Atmosphere: 3
Food: 1
Service: 3
A@W papa burger, ahhh so good, and if you go the right day, it's two for $11.00 ?. Double meat cheese, and all the rest of scrumptious!! if this burger isn't on your burger must have list for the month, it should be!! That first bite is such a mouth explosion of flavor, of burger goodness that takes you back to the day, when it was one burger on the flat top, and the cook had time to make it such a great burger ??. Great experience, fantastic food, great service, super clean, and fantastic people, rates this restaurant five ⭐ ??
Food: 5
Service: 5
Enjoy the Papa burgers with the fresh veggies especially.
Atmosphere: 3
Food: 4
Service: 4
ABUSIVE GENERAL MANAGEMENT - YOU NEED TO GET TRAINING! Besides the luke-warm fries and this burned, rubberized Coney Dog, the General Manager at this location is incredibly rude. He also REFUSED A REFUND after telling me to bring the food back!I called to complain, he laughed, pushed the phone buttons so he couldn't hear me, lectured me on why he was rude and rushing us in the drive-thru (they were not busy) and hung up on me! His only response was that I could bring the food back for a refund. Which is what we attempted....but he refused to refund us and told us to leave his store, because we were harassing him!?I feel harassed by him! His behavior was worse than a toddler and the food was something that NOBODY should eat....was it even a hotdog??AVOID THIS PLACE, UNLESS YOU WANT RUBBERIZED FOOD AND POOR, ABUSIVE TREATEMENT!
Hamburger meat was many times saltier than pickles and talked to the manager on 2/14/23 swing shift letting him know issue and he said that if you don't want salt on your food you have to tell them when you order your food. I have never had to do that and I was an a&w customer for over 40 years. Family and I will not be coming back for a&w or Kentucky fried chicken food at the Kennewick avenue location.
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