Burger King
7407 W Canal Dr, Kennewick
(509) 783-4848
Recent Reviews
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The floor was super dirty and sticky and my chicken Royal burger was over cocked and cold.
Atmosphere: 1
Food: 1
Service: 2
I love the poppers
All the food tasted old I couldn't tell that there was actually bacon on my double croisanwich. Witch looked like a regular croisanwich that they just reworded to make you think it's bigger. Went inside and the people inside working just looked like they didn't want to be there and probably why my food was old definenetely was not fresh will not be going back.
Atmosphere: 1
Food: 1
Service: 1
Complete crap hole wont even let customers use the bathroom even though its open another 3 hrs
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger
Kid-friendliness: They are super nice
Recommended dishes: Classic Wrap Spicy Wrap Honey Mustard Wrap
They don't have accessible restroom.
Service: 1
Very poor quality of the sweet churos they sell. They should be removed from the menu Yesterday I bought an order, they are small and bitter, very bad taste
Ive been here a couple times on a work trip in the morning and they do not pay attention to the front end at all. I stood there for 15 minutes or more waiting for someone and no employees in sight. Finally I saw a manager with an I pad just roaming around and I had to say something to get her attention. Then when she did take my order she was super rude and short. Worst BK service I’ve had and I never leave a bad review. Do better please
Atmosphere: 1
Food: 3
Service: 1
What has happened to their claimed broiled burgers they do not taste the same not my favorite
Atmosphere: 1
Food: 1
Service: 1
Bad customer service i came in for dinner and , much needed training for your workers customer service.
Recommended dishes: Fiery Royal Crispy Chicken
Restaurantji Recommends
Turned around and walked out without even ordering!! Manager at the counter picked up fries off the counter and threw them back in the bin with her bare hands then served them to someone!!
Food is always cooked to perfection at this store, however I’ve come to notice when the older manager with curly hair is running the front of the store the service seems lacking. My order for eat in is always put in a bag and not a tray when she’s running the store. I had to argue with her once because I wanted a different sauce. There’s also a lot of flys lately in the lobby
Atmosphere: 4
Food: 5
Service: 2
I hardly ever get fast food, but my go-to is Burger King……damn if I don’t love a Whopper JR.
ALSO to show no artificial preservatives Burger King letting their whopper mold is genius. I know you’ve seen 5 year old McDonald’s burgers with ZERO mold or any sign of aging.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Whopper Jr
Worst customer service I have ever had. The girls working had the worst attitude and were very rude.
Atmosphere: 1
Food: 1
Service: 1
Ordered food through the drive thru here for my kids, got all the way to pasco and realized the burger was missing. I called the store and let them know the burger was missing, i requested a refund for the burger. They refused to give me a refund because I didn’t have my receipt. They were the ones who failed to give me a receipt in the first place. Seems like this location likes to steal your money. The girls on the phone yelled at me and cussed at me multiple times. When I asked for the girls name she told me I didn’t need her name and I asked for her name again and she just kept refusing to give me her name so I could complain about her customer service. This is the worst customer service I have EVER HAD. I will never be returning. All because of the employee’s or management’s customer service. If you’re passing through town never stop here, because if they forget your kid’s food, you’ll never be compensated for it. Just lose your money. I hope the general manager can get their customer service under control because they are just loosing customers at this point.
Atmosphere: 1
Food: 1
Service: 1
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