Carl’s Jr.
1026 N Colorado St, Kennewick
(509) 735-4135
Recent Reviews
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The food is really good, but the service today suck big time. The girl at the Drive Thru was extremely Rude. Usually everything is good but tonight it was awful.
Atmosphere: 2
Food: 5
Service: 1
Fast, friendly, good menu, and great tasting food. Actually, I think this might be my favorite fast food joint. With the Green Burrito items on the menu, the wide selection of sides, and with the very best Chicken Tenders anywhere (yes anywhere), this fast food place has something for everyone.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: BRC Burrito
Love getting a big ole burger from Carl's.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Breakfast Burrito, Onion Rings
Always a great place to eat ...really surprised that they got rid of their 1/3 pound meat but I guess.. what can you do🤷🏾🤷🏾 still really good food
Atmosphere: 5
Food: 5
Service: 5
Angela is the greatest!! Need a promotion!
Atmosphere: 5
Food: 5
Service: 5
Been 30 minutes now and still waiting for dinner to go. 2 people back there working g with a drive through?? Use to be a good place.
Service: 1
Terrible service. Don’t order mobile order from here they will prioritize lobby and drive thru and let yours get cold or take from your order to fill DT
Atmosphere: 1
Food: 1
Service: 1
Burger was nice and fresh. Very good. Fries were overcooked but tolerable. Good customer service.
Atmosphere: 5
Food: 4
Service: 5
We went for breakfast and it wasn't very good. But the service was good
Atmosphere: 4
Food: 2
Service: 5
Went through the drive thru on my lunch break. Ordered a lettuce wrap burger. Not only did I not get a lettuce wrap burger, I got some random burger that was cold and I mean like it was in the refrigerator cold and the coke tastes like the mix is off because it's basically fizzy water. Tried to call the number listed on Google, it's a fax machine. Out of time for my lunch break now so I'm out the money, didn't eat the ice cold burger and threw the fizzy water away. Massive waste of time and money. Never again will I go to That Carl's Jr. since I don't work close to the other one in town and live across the bridge I'd say that means they probably lost a customer.
Food: 1
Service: 2
Restaurantji Recommends
Trash. I got sick.
Atmosphere: 1
Food: 1
Service: 1
I recently visited this location, and unfortunately, my experience was extremely disappointing due to the behavior of the supervisor. Not only were they rude, but they also displayed a lack of competence and unwillingness to help resolve the issue I was facing. Instead of addressing my concerns professionally, they seemed dismissive and unhelpful, which only added to my frustration.
As a paying customer, I expect basic courtesy and a willingness to assist, but this was far from what I experienced. This kind of service reflects poorly on the restaurant and makes me hesitant to return or recommend it to others. I hope management takes note and provides better training to their staff to ensure other customers don’t face the same treatment.
Service: 1
One word about this location: S-L-O-W. Only 3 tables with people when we arrived, and it took nearly 15 minutes to get our food. I’ve been here several times over the past year or so, and it always seems relatively empty and slow.
Atmosphere: 3
Food: 4
Service: 1
Hadn't been here in 6 years. This stop much better. The place was clean. Food hot & order was correct. Service great. Love the chicken tenders.
Took a long time to get food when I finally came it was not warm.
Atmosphere: 2
Food: 1
Service: 1
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