Chick-fil-A

7009 W Canal Dr, Kennewick
(509) 579-3658

Recent Reviews

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Elisha Gassner

Extremely busy here! I ordered online, food was done fast & sitting on the counter. Stood in line with 5 other people for about 4 minutes before someone came over to talk to anyone standing in the online order line. This was my 1st time ordering Chick-fil-a online & was unsure of how to order extra sauce so asked for it there at the counter & got reprimanded for it by the lady that gave me my food. The food was good, but I got a 4 piece chicken strip meal for my daughter & I got the spicy chicken sandwich meal & it was $30!

Atmosphere: 4

Food: 5

Service: 3

T A

There's good Chik-fil-a's and bad Chik-fil-a's. This is a bad one. They mess up every order without fail, usually by not including an ordered item or swapping it with something else. The food keeps shrinking too, with sandwiches and nugget size down 30% since last year.

Atmosphere: 3

Food: 3

Service: 1

jodi feldbush

Fast and efficient in getting my order. Delicious grilled chicken sandwich and chic fil a sauce is very tasty. Friendly staff.

Atmosphere: 5

Food: 5

Service: 5

James Stein

First time going to a Chick-fil-A restaurant and I'm happy to have tried it. The dining area was very clean and all the employees demonstrated top notch customer service. Personally the food was good and I can't say anything bad about it.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Tater Tots, Bacon Egg \u0026 Cheese Muffin Meal

Scott Schroeder

First visit to a Chick-fil-A in over 20 years as there are none near where I live. I didn’t know what I was missing until going back. Tried the basic chicken sandwich, tenders, and nuggets. Sandwich is nothing special but the tenders and nuggets are awesome. And I love the waffle fries. Would also recommend the Mac and cheese.

Probably one of the cleanest fast food places I’ve ever eaten in. Staff came by at least twice to ask how things were.

Atmosphere: 5

Food: 5

Service: 5

Alex Ng

they lost my order 😭

Atmosphere: 4

Food: 4

Service: 3

mya morfin

Second time I’ve ordered waffle fries and they’ve forgotten them :(

Atmosphere: 2

Food: 3

Service: 3

Nathan Davis

We brought our group from the Arc today and they had such great service! Always so nice! And they were very fast. Pretty impressive! The manager brought us all a sweet treat for our group, which they really loved! Thank you!
Emilee

Atmosphere: 5

Food: 5

Service: 5

Micaela Schell

Although it was busy, the service was very quick! The food was amazing! Love the frosted lemonade.

Atmosphere: 5

Food: 5

Service: 5

Rick Van Vleet

I am a huge fan of Chick-fil-A nuggets. The seasoning is superb.

Atmosphere: 3

Food: 4

Service: 4

Caspian Lee

First time ever going to Chik-fil-A and it was a huge let down. Got the grilled chicken sandwich meal . The chicken was like a pice of rubber and the fries were not much better, the tomatoes were extremely gross. I took one bite and that was all I could handle. Sad to say the only thing in the meal that was good was the coke. It was my first visit and will be my last...

Atmosphere: 5

Food: 1

Service: 5

Joshua

Staff and crew are incredible. That being said, shrinkflation has really gotten the best of Chick Fil A. I was sad today to unwrap my sandwich and see that the chicken patty was flat and didn’t even cover the entire area of the bun. About 70% of the bun had chicken covering it, which is an insane reduction compared to the sandwiches I used to get where the chicken sticks outside of the bun. This location is a monumental step back from the quality that Chick Fil A used to represent. In 2026, it is hard to justify the premium prices for the blatant drop in quality.

Atmosphere: 5

Food: 2

Service: 5

Michael

Needs improvement on customer service and getting orders correct.

Atmosphere: 4

Food: 3

Service: 2

Edwin Keeney

Quick, courteous service. Good food (chicken nuggets). Clean facility, lots of parking, numerous handicapped ♿️ parking available.

Atmosphere: 5

Food: 5

Service: 5

Jayden

It’s good but def is overhyped I still come back occasionally but it just isn’t what it’s lived up to online. Good fast lunch spot

Atmosphere: 5

Food: 4

Service: 5

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