Chipotle Mexican Grill

Saw the commercial for the Barbacoa and I was very excited. Last night got a bowl with barbacoa, rice, lettuce, sour cream and guacamole. A good amount of food but unfortunately all I got was two big hunks of beef gristle that I couldn't even pull apart to eat the good meat. Lost a potential returning customer.

***Identical responses to every complaint. Unbelievable! They obviously don't care what you think.

Atmosphere: 4

Food: 3

Service: 4

Tiny ass burrito bro

Atmosphere: 1

Food: 1

Service: 1

It was Great...

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salad

Brought family here. Kid messed up his order. Guy was super friendly and offered to remake it at no additional cost. Exceptional food and service. Highly recommend.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak Burrito

About a year ago I left a negative review, started coming back to this location and have been super satisfied with portion consistency and customer service 👍

Atmosphere: 5

Food: 5

Service: 5

We have been to this particular Chipotles several times and it has always been good.
This was the first time I tried the various organic lemonade drinks, which are all very good, so I can't pick a favorite.
The food itself is very tasty, the staff here are always friendly and polite and the atmosphere, while a bit noisy and with rather Spartan furnishings, actually works for this place.
We usually get the barbacoa but tried the brisket this time. Very flavorful.
The prices are a bit on the high side, but on par with similar food in the Tri Cities. Just the way it is around here.
This is a popular stop for my family so I'm sure we will be going back on a regular basis.

Atmosphere: 5

Food: 5

Service: 5

Thank you for great care making my veggie burroto!

Friendly service 😊👍

Atmosphere: 5

Food: 5

Service: 5

Chipotle nachos check them out!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Guacamole, Burrito Bowl, Steak

Typical chiptole, nothing special and nothing bad. Crazy guacamole prices though😂

Atmosphere: 2

Food: 4

Service: 4

Order takeout here a lot. It’s very insistent with portion sizes and order of assembly of the salad I usually get. But everything is usually on it.

Parking: Kind of a tight parking lot

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Salad

Quality meals

Atmosphere: 4

Food: 5

Service: 5

Spencer and Lydia from what I remember were very nice to me especially Spencer how he offered great service and great manners he instantly noticed I was there and needed assistance and found a great way to help me out and to fit my needs I would definitely recommend going if their both there especially on Lydia she had short curly hair medium skin tone and she also agreed with Spencer’s service with no buts or complications and that’s definitely what people wanna see when they step in their very quick and suitable service. Especially service you unexpected. :) I would definitely come to this location again since I’ve been to one the same day in pasco and they didnt even acknowledge I was there also showed bad service in pasco rd 68 didn’t explain anything and had me wait there longer than I should of and also attended other people before me when I was waiting there for over 10 minutes already and it’s such an uncomfortable environment in rd 68 chipotle and very uninviting and unwelcoming and I went there at about 8:40pm last night on 11/05/24 and i regret going in there especially with how they make you feel without even breaking the silence. While I went to the Kennewick chipotle by crumbl cookies they really changed my perspective on the place and how it’s a lot about the people there and not the place it’s at. But definitely wouldn’t go to chipotle on rd 68 Kennewick is now my go to and favorite ! :)

Atmosphere: 5

Food: 4

Service: 5

On the road and wanted a healthy meal. Great flavorable food that's not loaded with grease. Excellent.

Atmosphere: 5

Food: 5

Service: 5

Save yourself a parking headache. Park on the side of the building instead of the front of restaurant.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Guacamole, Salsa, Chips

I ordered extra fajita veggies and I ordered queso on by burrito bowl and got neither also there was barely any steak in my bowl it was basically beans and rice I'm very disappointed I usually love chipotle but this was a very bad experience

Food: 1

Recommended dishes: Burrito Bowl, Chips