Jack In The Box
4800 W Clearwater Ave, Kennewick
(509) 374-0437
Recent Reviews
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Customer service was horrible, especially from the person who seemed to be in charge,
Atmosphere: 2
Food: 3
Service: 1
If I could, I would give them an even lower score. The store was dirty, and I had to clean off the table and chair before I could even sit down. My brother is diabetic and came in after me. They treated me just fine, but the employees were so rude to my brother, who is also mentally delayed. UNEXCUSABLE!!! If I had seen them treat anyone the way they treated him, mentally delayed or not, I would've defended that person. Had he not already taken his insulin and meds, I would've taken him to a different restaurant. We'd been to this Jack in the Box before and didn't like it but my brother wanted to go there so we went, I thought maybe they'd changed Management and gotten better...I WAS WRONG and, sadly, we will never go there again, not even if they were the last Jack in the Box in the world!!!
Atmosphere: 1
Food: 3
Service: 1
Be aware when taking your kids there. They have a grown man, fully dressed up as a woman, that uses the girls bathroom.
Atmosphere: 1
Food: 3
Service: 2
The manager here with blonde hair is the rudest person I have talked to in a while not just with me but the other three people after me also I will not be coming back and letting my friends know also I asked him his name and he would not give it to me
Service: 1
Recommended dishes: Ultimate Breakfast Sandwich
12:30 in the afternoon, service was fast, food was NASTY, the bun was flattened and super wrinkled and stale like it had expired a week ago. Fry’s were very old like they have been sitting there all day. Not a happy camper…
Atmosphere: 4
Food: 1
Service: 4
Went and ordered breakfast at the CLEARWATER location. The food for the amount of money that we pay was the portion size of a toddler. My husband ordered the breakfast burrito number 27 and Received no eggs in the burrito. Their food is not very good and I think this is the last time We will ever go there. It’s very disappointing to go to an establishment like Jack in the box and not only get attitude from the employees who give off the vibe of not wanting to be there but getting small portions. We’re not toddlers. We are adult.
**⭐ 1/5 – Rude Staff & Charged for Bathroom Access!**
I had a terrible experience at this Jack in the Box. **charged me to use the restroom**—something I’ve never seen at a fast-food chain. The staff showed zero courtesy, and the overall attitude was unprofessional. I won’t be returning, and I advise others to avoid this location unless they enjoy poor service and ridiculous policies.
Atmosphere: 1
Food: 2
Service: 1
Every thing about this place is dog
Atmosphere: 1
Food: 1
Service: 1
UPDATE. 3-12-25 Asked for tacos light lettuce. It was full. 3-13-25 Asked for tacos light lettuce, even more lettuce this time. NEVER GOING BACK. OWNERS FAULT.
Pic 3: 10/4/22 around 1pm... toasted but no sausage on a Loaded breakfast jack for $5.42. They never get it right. Scared to pay more for a burger or meal. Dude at the window was cool.
Pic 2: same exact thing. First time back in a yr . The attitude and this time I was clear on toasted. He said "ok". Nothin. They just don't care. This is the future of young peoples attitude toward work.
Pic 1: The kid working the window on June 26... Around 3 pm... Had a "ur wasting my time attitude", asked specifically for my food "well done"... He said ok. It was barely even cooked. They just don't care. "Gettem in gettem out." It's hit and miss when I go to JitB. THAT ... Is an owners responsibility. "Let it run itself so I don't need to deal."... God I miss Hawaii
Food: 1
Service: 1
Not only was the food mediocre, but they let a street lady go camp in their bathroom. Also, at this specific location, they supposedly will only give two sauces on a thirty dollar order & any additional sauce costs a quarter. I can't wait to not eat here again.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
I make the order at 10:54 pm. I specifically asked for the burger without ranch, no bacon, no cheese, and everything else that come with it was okay. I asked her before paying if she was making right the order and they didn’t . They had to do it again and I had to wait longer than I should have waiting and when they gave to me the order they only gave to me the bread with the chicken
Atmosphere: 1
Food: 1
Service: 1
Rude and disgusting place.
Atmosphere: 1
Food: 1
Service: 1
We tried to get food at 4am. Website clearly says open 24 hrs. Change it if that’s not true. We were waiting at the speaker then decided to drive up and we were met with a rude manager she said “the system restarts EVERYDAY around this time” and we said okay how long will that take and she said 30 mins. Change your open time online or be nicer to your customers. She just shut the window didn’t say sorry for your wait or anything. Didn’t see her name tag but she was a bigger white lady and seemed like the manager. The other lady In there was washing her hands and starting everything up atleast which was nice. Hope the rude lady cleans her hands as well! Don’t want anyone to catch the rude disease
Atmosphere: 1
Food: 1
Service: 1
Got the $5 combo with the supreme croissant, 2 hashbrowns and a drink. It was good, but greasy.
Atmosphere: 4
Food: 4
Service: 4
This Jack in the Box is Bad-Ass
But Beware: Their Best deals are on the Mobile App: It's worth using
If you've never been to Jack in the Box Before, The Ultimate Bacon Double Smash Jack is worth $10 whereas the Big Macs from McDonalds just don't seem to hold their value
And you'll die for the Noggy or Nice Shake
Atmosphere: 5
Food: 5
Service: 5
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