At Kennewick Ave specifically, they are getting the 1 star. At this location I ordered from the app and realized I was at the wrong location (Clearwater), I then proceeded to call the right location (Kennewick Ave) and on the phone the staff told me how to cancel it from the app I do appreciate that, but it said it was already being processed and it said not possible to cancel and gave me a pick it up text with the location, and so I did just that and drove to the Ave location. When I got there they tried to tell me it was never in the system, I had the name of the order, the number of the order, was looking at the app that clearly said that location, and instead of taking the time to care and admit something might have gone wrong, the (what I assume based on the uniform) manager proceeded to give the attitude he could not care about a nearly $35 order just magically not existing and somehow at the same mansplain to me literally everything coming out of his mouth. He also proceeded to walk away from me after he asked to see the app. The restaurant has 1 table filled and everyone was eating already, there was 1 car in the drive through, you can't seriously tell me you where busy when there where many workers in there. What I found interesting about this was the fact the app said someone had prepped it (the reason I could not cancel) meaning someone had to click something for that, which they then decided to either not make or lie about making it, in which case whatever occurred they should have asked for the name of the order upon giving it away (if it was made) which they didn't if that is what occurred, otherwise they would have realized besides the phone call to their location. It is crazy how I just got off the phone with somebody about that order but less than a few min later it is magically never in their system. I can't do anything but rant in a review either cuz customer service for the app and corporation requires the receipt but since I never got any of my food I did not have that. Well done Kennewick Ave will never go there again, one on Clearwater (a few minutes away from this one) gave us far better customer service. Never have I ever had such a worse experience at a McDonald's and I was pretty much raised on McDonald's so I have been to many of them to say the least, none I have never been this offended from a other than at the Kennewick Ave McDonald's, the mansplaining was crazy on a different level.
Atmosphere: 1
Food: 1
Service: 1
John Glenn
It's OK, they talk too fast to understand what they are saying at the drive up, but are really polite and understanding at the windows.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Egg Mcmuffin
Jesse Wolverton
W service. If I don't have enough, they'll sometimes cover it. People are so nice and fun to converse with. I've never had any problems with the ice cream machine. W customers. I've never seen any Karen's or just generally bad people. I will say they typically have a lot of homeless druggies around the parking or the diner, but they are usually chill, but just stink. This mickey Ds is by far the best I've ever been to. Super helpful, always kind, and THE ICE CREAM MACHINE ALWAYS WORKS!!!! Highly recommend this mickey Ds!!!!!
Wheelchair accessibility: I'm not a vegetable
Atmosphere: 5
Food: 5
Service: 5
walter brown
Shortly after being there we realized we were missing a few items And our order or sausage and egg sandwiches were just sausage and cheese we chose to call back and inform them that we didn't get some items and that one of our orders was wrong the lady in the nagyest way possible tells me what my order was I gave her the number order and then tells me I'm wrong and that they need had an order from there as I listed the items off she still tells me I must be confused I don't know what crawled up this lady's butt this morning but she was the rudest person to have to wake up to and deal with instead of coustomer ner service we got dumped on not what I wanted so eirly in the day.
Dillon Van Ausdale
Yall have 1 job when it comes to the nugget hot crispy and make sure the dang sauce is in the damn bag. Can ruin someone's whole night over that.
YOU NEED TO PAY ATTENTION TO THE MENS RESTROOM! No door on the one stall and NO TOILET PAPER! This is unacceptable for a major fast food restaurant!
Nitsua Noslen
Night staff is awesome. Afternoon is typically teenager crew members who just aren't motivated in the workplace, sometimes a little rude to dashers and delivery drivers. But what can you expect they would probably prefer to be anywhere else so you can blame them. I personally have never had a missing drink or food item on the couple hundred deliveries from this location. If you don't have something you left it... basically, don't blame them.
Vegetarian options: I mean.. salad. I am not too sure on anything else.
Parking: There are plenty of places to park on the west and east side. If you're hauling a trailer, there are a few spots on the south end.
Atmosphere: 4
Food: 3
Service: 4
cesilia
INGRID has a very enthusiastic character and is amazing with her customer service, always come here hoping to see her! ☺️
At Kennewick Ave specifically, they are getting the 1 star. At this location I ordered from the app and realized I was at the wrong location (Clearwater), I then proceeded to call the right location (Kennewick Ave) and on the phone the staff told me how to cancel it from the app I do appreciate that, but it said it was already being processed and it said not possible to cancel and gave me a pick it up text with the location, and so I did just that and drove to the Ave location. When I got there they tried to tell me it was never in the system, I had the name of the order, the number of the order, was looking at the app that clearly said that location, and instead of taking the time to care and admit something might have gone wrong, the (what I assume based on the uniform) manager proceeded to give the attitude he could not care about a nearly $35 order just magically not existing and somehow at the same mansplain to me literally everything coming out of his mouth. He also proceeded to walk away from me after he asked to see the app. The restaurant has 1 table filled and everyone was eating already, there was 1 car in the drive through, you can't seriously tell me you where busy when there where many workers in there. What I found interesting about this was the fact the app said someone had prepped it (the reason I could not cancel) meaning someone had to click something for that, which they then decided to either not make or lie about making it, in which case whatever occurred they should have asked for the name of the order upon giving it away (if it was made) which they didn't if that is what occurred, otherwise they would have realized besides the phone call to their location. It is crazy how I just got off the phone with somebody about that order but less than a few min later it is magically never in their system. I can't do anything but rant in a review either cuz customer service for the app and corporation requires the receipt but since I never got any of my food I did not have that. Well done Kennewick Ave will never go there again, one on Clearwater (a few minutes away from this one) gave us far better customer service. Never have I ever had such a worse experience at a McDonald's and I was pretty much raised on McDonald's so I have been to many of them to say the least, none I have never been this offended from a other than at the Kennewick Ave McDonald's, the mansplaining was crazy on a different level.
Atmosphere: 1
Food: 1
Service: 1
It's OK, they talk too fast to understand what they are saying at the drive up, but are really polite and understanding at the windows.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Egg Mcmuffin
W service. If I don't have enough, they'll sometimes cover it. People are so nice and fun to converse with. I've never had any problems with the ice cream machine. W customers. I've never seen any Karen's or just generally bad people. I will say they typically have a lot of homeless druggies around the parking or the diner, but they are usually chill, but just stink. This mickey Ds is by far the best I've ever been to. Super helpful, always kind, and THE ICE CREAM MACHINE ALWAYS WORKS!!!! Highly recommend this mickey Ds!!!!!
Wheelchair accessibility: I'm not a vegetable
Atmosphere: 5
Food: 5
Service: 5
Shortly after being there we realized we were missing a few items And our order or sausage and egg sandwiches were just sausage and cheese we chose to call back and inform them that we didn't get some items and that one of our orders was wrong the lady in the nagyest way possible tells me what my order was I gave her the number order and then tells me I'm wrong and that they need had an order from there as I listed the items off she still tells me I must be confused I don't know what crawled up this lady's butt this morning but she was the rudest person to have to wake up to and deal with instead of coustomer ner service we got dumped on not what I wanted so eirly in the day.
Yall have 1 job when it comes to the nugget hot crispy and make sure the dang sauce is in the damn bag. Can ruin someone's whole night over that.
Consistancy at its best
Wheelchair accessibility: Wheel chair acess
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Hamburger
Typical McDonald's
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Mcchicken, Egg Mcmuffin, Hamburger, Cheeseburger
YOU NEED TO PAY ATTENTION TO THE MENS RESTROOM! No door on the one stall and NO TOILET PAPER! This is unacceptable for a major fast food restaurant!
Night staff is awesome. Afternoon is typically teenager crew members who just aren't motivated in the workplace, sometimes a little rude to dashers and delivery drivers. But what can you expect they would probably prefer to be anywhere else so you can blame them. I personally have never had a missing drink or food item on the couple hundred deliveries from this location. If you don't have something you left it... basically, don't blame them.
Vegetarian options: I mean.. salad. I am not too sure on anything else.
Parking: There are plenty of places to park on the west and east side. If you're hauling a trailer, there are a few spots on the south end.
Atmosphere: 4
Food: 3
Service: 4
INGRID has a very enthusiastic character and is amazing with her customer service, always come here hoping to see her! ☺️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcchicken, French Fries
Restaurantji Recommends
Delux spacy mm
Atmosphere: 5
Food: 5
Service: 5
The food was good and the service was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mcnuggets, Big Mac, Crispy Chicken Sandwich, French Fries
Marbella was so friendly & helpful, she would be the reason I go back!
Atmosphere: 4
Service: 5
Hamburger burnt, fries were old. For the money charged I expect to be served fresh food.
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Egg Mcmuffin
It was cheap and fast, like always.?
Parking: I had no problem finding a parking spot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcdouble
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