my order was given to me incorrectly then eventually found out the manager made it and when i went in to talk to the team they were questioning me on the order like i was lying about the order being wrong. the manager was not friendly and was not directly communicating with me which i find very odd coming from someone who should be professional and should be more involved with situations like this. i asked for a refund after all and they said they could not give me my money back but was going to be given store credit…. i will not be coming to this location again.
Atmosphere: 1
Food: 1
Service: 1
Silver Moose
Got a box deal. 2 med pizzas bread sticks & 8 wings. Go in for online order, guy says it's all there when I go to look. So I pay and leave. Get home the pizzas were swapped and missing toppings. Crust so hard my dogs won't eat them. Bread sticks " cheddar & bacon" not cheddar, only mottza. And 8 wings that aren't there at all. You guys got me but it won't happen again, ever!!!!!! Surprised your still in business. If your hungry go somewhere else, maybe you'll get what you ask for.
Food: 1
Noelia Cobian
Really bad customer service here just went in about 8:30 pm saw a DoorDash driver walking out and there were about 3/4 people in the back walked up to the counter and they just looked at me and looked away didn’t get any help nobody answered to me I even called the phone and they ignored the phone call so I just walked out after 10/15 minutes my family wanted pizza for late dinner so I just went to another pizza place all in all seems to me they don’t care about their job place wasn’t even busy I was the only customer there and they had two orders on screen u can see it from the counter
Atmosphere: 1
Food: 1
Service: 1
Edward Putnam
Placed a order online for delivery through pizzahut website original delivery set to 6:18 pm cool order confirmed, around 6:10pm i get a text that sais order has been routed through dooordash for delivery new delivery time set for 6:30 here's a number to contact your driver for questions. 6:30 rolls around nothing, 6:40 nothing so I call the number provided goes to voicemail so I'm like only what the heck there was also a link provided with the number to call and it opens up a uber with pizzahut web page and it sais my order has been canceled, sad day but what ever I just want to make sure I'm not getting charged since pizza hut site said in delivery and the link web page uber site sais canceled. So I go to the number that is supposedly attached to the store I placed my order with and instead I land at a call center with a very heavy accented man and I tell him my story to which before I can he finish he cuts me off and sais nope your order is in delivery I reply no I'm pretty sure it isn't now 40 minutes passed due and the uber site sais canceled, he immediately becomes irrate with me and is borderline yelling that my order is on its way to which I respond it's not and I want to make sure I'm not being charged he then yells at me to get a pen that he's going to give me a number and I was so mad at that point I just hung up. After a moment of calming down I look again for a number that will connect me with people inside the store my damn food was made at and my order was placed at and nothing only the call center number...so I call it again this time after a wait a lady with a heavy accent, I tell her my story and she doesn't take it personally she was nice and put me on hold, she never came back I waited for 20 minutes on hold before I just hung up and came here to rite this review. Terrible terrible why are you using an outside source for delivery's and why is your customer service disconnected from the point of sale and being ran by people we can't understand and don't care and don't want to do the job. Lol terrible experience and damn, stuffed crust has been my absolute favorite since child hood even with the bullshit price it is now but this has burned pizza hut for me, I'll never be back, it's a Saturday so my bank isn't open I'll be there Monday to make sure I don't get charged and if I am it will be disputed.
Atmosphere: 1
Food: 1
Service: 1
Donny K
[Edit] they have gotten a lot better at getting it right for me lately (at least at work), I don't order from them at home because I know they will screw it up. Of course, we are talking about two different locations. But still...
I like the one on Deschutes better than the one downtown.
[OP] They suck so bad... I'm so tired of ALL the crappy service we get here in the Tri-Cities from pizza joints, especially Pizza Hut! When someone orders a Hawaiian pizza, it's customary to put ham or Canadian bacon on with the pineapple. In fact, the BACON is the friggin star!!!!! Idiots! No more chances. You've screwed up 30 orders in 5 years. Not a good record. Close shop. We want more.
I've had some nice delivery drivers before, but lately they've been rude. They need to be friendlier; I miss the person who came before.
Food: 5
Service: 1
Recommended dishes: Cheese Sticks, Personal Pan Pizza, Pan Pizza, Breadsticks, Sides, Fries, Pepperoni Pizza
Shane Anderson
I’ve been ordering from this Pizza Hut for years. Last night me and my wife had a busy day so we ordered for a late late dinner. Well the app said it would be delivered at 10 And it wasn’t delivered until almost 10:45 it took for ever to get ahold of the store instead of calling me and telling me the lady was very rude and then this morning I woke up to see the delivery guy broke one of my sprinklers that I just installed as well. This store does great for awhile and then something always comes up with either bad service or bad food
Atmosphere: 1
Food: 4
Service: 1
Rachel B
Fast delivery! All four of my pizzas we're sloppy made with all the toppings thrown into the center of the pizzas and they weren't cut all the way through so I had to recut all the pizza before we could even eat. It really felt like someone was tired & really wanted to go home.
My order was not complete, missing items. I called an spoke with a manager and she was extremely rude. I was asking for her name and she refused to give it to me, she was not taking anything I was saying into consideration. I gave her respect as I was talking to her and she attempted to talk over me. Just a very uncomfortable experience I had going through that. Ive had it with this pizza hut location. Very unprofessional staff.
Atmosphere: 1
Food: 1
Service: 1
Bb Solice
I just ordered a pizza and it was so hard like crunchy and like a tostada
Food: 1
mollie tindall
Fairly good online specials. Had to pick up as they didn't deliver less than 10 miles away. I was short by one penny and the cashier insisted that I go back out to my car and get it. Food was pretty good, typical Pizza Hut. No dine in
Atmosphere: 1
Food: 4
Service: 3
BEV Ironbear
I just ordered a pizza and it was so hard like crunchy and like a
Food: 1
Alejandro Castanon
Apparently you can not order two pizzas with the same toppings, even if one is crusty and the other one hand tossed, because that only counts like one, and that is why they canceled the second one, and there is nothing they can do about.
my order was given to me incorrectly then eventually found out the manager made it and when i went in to talk to the team they were questioning me on the order like i was lying about the order being wrong. the manager was not friendly and was not directly communicating with me which i find very odd coming from someone who should be professional and should be more involved with situations like this. i asked for a refund after all and they said they could not give me my money back but was going to be given store credit…. i will not be coming to this location again.
Atmosphere: 1
Food: 1
Service: 1
Got a box deal. 2 med pizzas bread sticks & 8 wings. Go in for online order, guy says it's all there when I go to look. So I pay and leave. Get home the pizzas were swapped and missing toppings. Crust so hard my dogs won't eat them. Bread sticks " cheddar & bacon" not cheddar, only mottza. And 8 wings that aren't there at all. You guys got me but it won't happen again, ever!!!!!! Surprised your still in business. If your hungry go somewhere else, maybe you'll get what you ask for.
Food: 1
Really bad customer service here just went in about 8:30 pm saw a DoorDash driver walking out and there were about 3/4 people in the back walked up to the counter and they just looked at me and looked away didn’t get any help nobody answered to me I even called the phone and they ignored the phone call so I just walked out after 10/15 minutes my family wanted pizza for late dinner so I just went to another pizza place all in all seems to me they don’t care about their job place wasn’t even busy I was the only customer there and they had two orders on screen u can see it from the counter
Atmosphere: 1
Food: 1
Service: 1
Placed a order online for delivery through pizzahut website original delivery set to 6:18 pm cool order confirmed, around 6:10pm i get a text that sais order has been routed through dooordash for delivery new delivery time set for 6:30 here's a number to contact your driver for questions. 6:30 rolls around nothing, 6:40 nothing so I call the number provided goes to voicemail so I'm like only what the heck there was also a link provided with the number to call and it opens up a uber with pizzahut web page and it sais my order has been canceled, sad day but what ever I just want to make sure I'm not getting charged since pizza hut site said in delivery and the link web page uber site sais canceled. So I go to the number that is supposedly attached to the store I placed my order with and instead I land at a call center with a very heavy accented man and I tell him my story to which before I can he finish he cuts me off and sais nope your order is in delivery I reply no I'm pretty sure it isn't now 40 minutes passed due and the uber site sais canceled, he immediately becomes irrate with me and is borderline yelling that my order is on its way to which I respond it's not and I want to make sure I'm not being charged he then yells at me to get a pen that he's going to give me a number and I was so mad at that point I just hung up. After a moment of calming down I look again for a number that will connect me with people inside the store my damn food was made at and my order was placed at and nothing only the call center number...so I call it again this time after a wait a lady with a heavy accent, I tell her my story and she doesn't take it personally she was nice and put me on hold, she never came back I waited for 20 minutes on hold before I just hung up and came here to rite this review.
Terrible terrible why are you using an outside source for delivery's and why is your customer service disconnected from the point of sale and being ran by people we can't understand and don't care and don't want to do the job. Lol terrible experience and damn, stuffed crust has been my absolute favorite since child hood even with the bullshit price it is now but this has burned pizza hut for me, I'll never be back, it's a Saturday so my bank isn't open I'll be there Monday to make sure I don't get charged and if I am it will be disputed.
Atmosphere: 1
Food: 1
Service: 1
[Edit] they have gotten a lot better at getting it right for me lately (at least at work), I don't order from them at home because I know they will screw it up. Of course, we are talking about two different locations. But still...
I like the one on Deschutes better than the one downtown.
[OP]
They suck so bad... I'm so tired of ALL the crappy service we get here in the Tri-Cities from pizza joints, especially Pizza Hut!
When someone orders a Hawaiian pizza, it's customary to put ham or Canadian bacon on with the pineapple. In fact, the BACON is the friggin star!!!!! Idiots!
No more chances.
You've screwed up 30 orders in 5 years.
Not a good record. Close shop. We want more.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Ultimate Chocolate Chip Cookie, Breadsticks, Pepperoni Pizza
I've had some nice delivery drivers before, but lately they've been rude. They need to be friendlier; I miss the person who came before.
Food: 5
Service: 1
Recommended dishes: Cheese Sticks, Personal Pan Pizza, Pan Pizza, Breadsticks, Sides, Fries, Pepperoni Pizza
I’ve been ordering from this Pizza Hut for years. Last night me and my wife had a busy day so we ordered for a late late dinner. Well the app said it would be delivered at 10
And it wasn’t delivered until almost 10:45 it took for ever to get ahold of the store instead of calling me and telling me the lady was very rude and then this morning I woke up to see the delivery guy broke one of my sprinklers that I just installed as well. This store does great for awhile and then something always comes up with either bad service or bad food
Atmosphere: 1
Food: 4
Service: 1
Fast delivery! All four of my pizzas we're sloppy made with all the toppings thrown into the center of the pizzas and they weren't cut all the way through so I had to recut all the pizza before we could even eat. It really felt like someone was tired & really wanted to go home.
Food always make me sick whenever I eat it
Food: 1
Food always make me sick whenever I eat it
Food: 1
Restaurantji Recommends
My order was not complete, missing items. I called an spoke with a manager and she was extremely rude. I was asking for her name and she refused to give it to me, she was not taking anything I was saying into consideration. I gave her respect as I was talking to her and she attempted to talk over me. Just a very uncomfortable experience I had going through that. Ive had it with this pizza hut location. Very unprofessional staff.
Atmosphere: 1
Food: 1
Service: 1
I just ordered a pizza and it was so hard like crunchy and like a tostada
Food: 1
Fairly good online specials. Had to pick up as they didn't deliver less than 10 miles away. I was short by one penny and the cashier insisted that I go back out to my car and get it. Food was pretty good, typical Pizza Hut. No dine in
Atmosphere: 1
Food: 4
Service: 3
I just ordered a pizza and it was so hard like crunchy and like a
Food: 1
Apparently you can not order two pizzas with the same toppings, even if one is crusty and the other one hand tossed, because that only counts like one, and that is why they canceled the second one, and there is nothing they can do about.
Service: 1
Loading...