The manager, Hispanic guy was chill and understandable. The whole corporate is what sucks. Recently had some nasty 🤢 chicken and I forwarded and never heard back from the manager as promised then was transferred to different customer reps. I will post pics. In all I didn't get a refund or a call back for my order. All I did was repeat myself for many times on what happened to different customer reps. SAVE YALL SELF MONEY AND TIME AND DON'T GO TO THIS LOCATION. THE OTHER ONE IS COO IN MONRON AND AFTERNOONS BUT NOT NIGHTS. HERMISTONS POPEYES HAS BEEN THE BEST SO FAR.
Atmosphere: 1
Food: 1
Service: 3
John Mangiantini
Once I finally got the spicy chicken, all was well.
Atmosphere: 4
Food: 5
Service: 4
Tiffanye Hepburn
The young guy at the front was so friendly and helpful. The food was hot and delicious.
Atmosphere: 5
Food: 5
Service: 5
Sherry's Crocheted Happiness
My chicken sandwich was good.
Atmosphere: 5
Food: 5
Service: 5
Joseph M.
Remember when this place first opened and cars were wrapped around it for weeks, ready for some delicious chicken? Yeah, now it’s a disappointment. The wait is pretty inconsistent, sometimes 5 minutes sometimes 40 minutes. One of the drive thru lanes has been closed in perpetuity. Better double check your order because they’ll forget sauces, utensils, and whole menu items. What happened? This location makes a bad name for the Popeyes brand.
Atmosphere: 2
Food: 3
Service: 2
D B
I don't know why this place has so many bad reviews. Yes, there was a short wait for our food, but that means it was FRESH! The guy who works here with the green hair (sorry I didn't catch your name!) was super awesome and on top of it. Food was all perfectly to order and delicious! Will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Pat Jones
Prices were way too high for a chicken sandwich. Nothing special. The quality of the sandwich has really gone downhill.
Atmosphere: 2
Food: 2
Service: 2
Kevin Barrett
Stepson love this place me...bring back the spicy poorboy and the jumbalia
Atmosphere: 3
Food: 3
Service: 3
Michael Alanis
Food so good, never a problem when I order here. The ppl that complain a lot here just manifest bad karma for themselves #stayblessed
Atmosphere: 5
Food: 5
Service: 5
Tyler Morris
I've come to this location many times and every time I've had great experience and service. I always get 5 spicy drums and they always let me know it will be a wait which its not an issue for me. I appreciate the team and their communication. The only issue I've ever had was the sprite didn't taste good but after communicating that the sprite was different they fixed it and let me get a different drink. I will always go back to this location! Thank you Kennewick Popeyes team!
Edwardo took amazing care of us from our drive thru order experience to the execution of our order. He was very nice and pleasant and really took our experience to the next level. You don’t get this kind of service anymore so we really appreciated it. Props to Edwardo!
Atmosphere: 5
Food: 5
Service: 5
j swift
You guys definitely ruined the chicken sandwich for me forever, I got a mouth full of mayonnaise I tried to wipe it all off with over 10-15 napkins that was not provided by them and it was still soaked in mayo, chicken wasn’t crispy at all it was very soggy
Atmosphere: 1
Food: 1
Service: 1
Lodelyn Cuachon
We buy a 5 pcs fried classic chicken with 2 side dish. I like Popeyes chicken. The guy in the counter look at us like his mad or something. You need to train your crew to smile, be friendly and welcoming. We know that there are days that we're not in the mood or having a bad day but don't bring it at work. I am pregnant and it is really hard for me to eat foods now but when we get home instead of 5 pcs chicken we only have 4 chicken. It sounds funny but it is real that it makes me frustrated until now that I only get 4 pcs chicken instead of 5pcs. Hope that they always check the exact count of the chicken that customer orders.
Atmosphere: 2
Food: 5
Service: 2
Me Me
Ordered the freddy fazbear deluxe box and instead got 2 mac n chesse bowls and 3 tender missing cheesy bites, cupcake, marinara sauce. Not only was it wrong once but again another day.
Atmosphere: 2
Food: 3
Service: 2
Brandon Byers
All I wanted was a 5 piece classic chicken, saw it online and went in to order it and was told that's an online thing only, why in the world couldn't I order it in store. I'll just eat somewhere else if you guys can't accommodate what I want.
The manager, Hispanic guy was chill and understandable. The whole corporate is what sucks. Recently had some nasty 🤢 chicken and I forwarded and never heard back from the manager as promised then was transferred to different customer reps. I will post pics. In all I didn't get a refund or a call back for my order. All I did was repeat myself for many times on what happened to different customer reps. SAVE YALL SELF MONEY AND TIME AND DON'T GO TO THIS LOCATION. THE OTHER ONE IS COO IN MONRON AND AFTERNOONS BUT NOT NIGHTS. HERMISTONS POPEYES HAS BEEN THE BEST SO FAR.
Atmosphere: 1
Food: 1
Service: 3
Once I finally got the spicy chicken, all was well.
Atmosphere: 4
Food: 5
Service: 4
The young guy at the front was so friendly and helpful. The food was hot and delicious.
Atmosphere: 5
Food: 5
Service: 5
My chicken sandwich was good.
Atmosphere: 5
Food: 5
Service: 5
Remember when this place first opened and cars were wrapped around it for weeks, ready for some delicious chicken? Yeah, now it’s a disappointment. The wait is pretty inconsistent, sometimes 5 minutes sometimes 40 minutes. One of the drive thru lanes has been closed in perpetuity. Better double check your order because they’ll forget sauces, utensils, and whole menu items. What happened? This location makes a bad name for the Popeyes brand.
Atmosphere: 2
Food: 3
Service: 2
I don't know why this place has so many bad reviews. Yes, there was a short wait for our food, but that means it was FRESH! The guy who works here with the green hair (sorry I didn't catch your name!) was super awesome and on top of it. Food was all perfectly to order and delicious! Will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Prices were way too high for a chicken sandwich. Nothing special. The quality of the sandwich has really gone downhill.
Atmosphere: 2
Food: 2
Service: 2
Stepson love this place me...bring back the spicy poorboy and the jumbalia
Atmosphere: 3
Food: 3
Service: 3
Food so good, never a problem when I order here. The ppl that complain a lot here just manifest bad karma for themselves #stayblessed
Atmosphere: 5
Food: 5
Service: 5
I've come to this location many times and every time I've had great experience and service. I always get 5 spicy drums and they always let me know it will be a wait which its not an issue for me. I appreciate the team and their communication. The only issue I've ever had was the sprite didn't taste good but after communicating that the sprite was different they fixed it and let me get a different drink. I will always go back to this location! Thank you Kennewick Popeyes team!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Edwardo took amazing care of us from our drive thru order experience to the execution of our order. He was very nice and pleasant and really took our experience to the next level. You don’t get this kind of service anymore so we really appreciated it. Props to Edwardo!
Atmosphere: 5
Food: 5
Service: 5
You guys definitely ruined the chicken sandwich for me forever, I got a mouth full of mayonnaise I tried to wipe it all off with over 10-15 napkins that was not provided by them and it was still soaked in mayo, chicken wasn’t crispy at all it was very soggy
Atmosphere: 1
Food: 1
Service: 1
We buy a 5 pcs fried classic chicken with 2 side dish. I like Popeyes chicken. The guy in the counter look at us like his mad or something. You need to train your crew to smile, be friendly and welcoming. We know that there are days that we're not in the mood or having a bad day but don't bring it at work. I am pregnant and it is really hard for me to eat foods now but when we get home instead of 5 pcs chicken we only have 4 chicken. It sounds funny but it is real that it makes me frustrated until now that I only get 4 pcs chicken instead of 5pcs. Hope that they always check the exact count of the chicken that customer orders.
Atmosphere: 2
Food: 5
Service: 2
Ordered the freddy fazbear deluxe box and instead got 2 mac n chesse bowls and 3 tender missing cheesy bites, cupcake, marinara sauce. Not only was it wrong once but again another day.
Atmosphere: 2
Food: 3
Service: 2
All I wanted was a 5 piece classic chicken, saw it online and went in to order it and was told that's an online thing only, why in the world couldn't I order it in store. I'll just eat somewhere else if you guys can't accommodate what I want.
Atmosphere: 1
Food: 1
Service: 1
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