Both TriCities locations disable the app ordering. Sonic often offers special deals, but only available in the app. Today is 50cent corndogs, for example. But they are app/online offers only. Also only in the app is half price drinks all day. I'm guessing this is the franchise owners choice, to avoid participating in specials... do they realize that it also loses the business of some customers? And certainly hurts the reputation of the Sonic brand.
Steve H.
This Sonic location is currently CLOSED: I drove by today and it looked totally abandoned, the ordering menus were all gutted, and there was only one car in the lot. They had barricades up at the entrance and a small sign saying they were closed due to an ownership change. No indication of when or if they would reopen.
joanna zamudio
Today was our first day trying out Sonic. My son was excited to try the shakes. They weren’t busy I was the only one in the drive thru and the girl at the window has horrible customer service.m since the moment She opened the window. And when I asked her for ketchup and ranch she made a face. she was in a hurry to get back to her conversation with her coworker. I never understand why people that don’t obviously like customer service work in customer service….
33renaes
First time visitors….We went for the experience and when they failed there (no roller skating, outdoor service, music, nothing!), we decided to go through the drive through and it was clear that the woman who took our order hated her job!! And don’t order anything with ice cream - sundae, milkshake, etc - because they don’t off this currently. Nor do they have sausage, fry sauce, and the hamburger meat was over cooked and tasted like cardboard…..so we threw it away! Not to mention the Sonic off Gage by the Mall was Poorly maintained…..smells like poop by the order stand, the plants and pots are all broken and dead, the payment machine is hanging from the wires at the window, and the overall appearance the owners should be ashamed and embarrassed. If I could give them a zero point score I would.
C M
I didn't give it a 1 star because I do understand a little about being short staffed, even if that was the issue, I don't really know. Been trying for multiple days at different times of the day just to grab a slushee and we have been told that they're out. I also understand because it's summer and hot but man to try multiple times and be out every time. My food was eh. There was a long line in the drive through so I get why it was cold. I have ordered the same thing before, the bun was not the same as it usually is, they put too much toppings on and it was extremely salty. I know, what do I expect from fast food right? 30 plus minute wait and my lid on my drink didn't stay intact so that was all spilt. Murphy's law, anything that can go wrong, will go wrong. Thanks for the ok service though and I'm sure they were probably working hard.
Tammy Rettkowski
Ordered through the drive threw. One #1 med with tots and a #2 large with tots plus 2 medium popcorn chicken. When I paid for it was almost 27.00. Had one person give me my drinks and take my money. Another person handed me a bag with my food. I thought the bag looked small. She said everything was in the bag but I checked before pulling away. My order for chicken popcorn was not in bag. She said I didn't order them so I ordered again. When I got home I realized I had to have paid for the popcorn chicken the first time as I knew a #1 and #2 could of not been $27.00. However there was no receipt in my bag. I ended up with French fries on one order which was wrong. The fries were cold and not fully cooked. The hamburgers were burnt and cold. The popcorn chicke was so burnt that even my 4 dogs wouldn't touch them. Horrible experience and won't be back.
sarah mcclintic
Apparently only the drive thru was open...then suddenly other people could order from their cars. Coneys tasted like they were store bought & not the normal sonic dogs. Stuff was stacked on the conveys so the toppings came off in the wrapper...order taker had problems comprehending what I ordered...even though it was simple...then on the kids meal was told I could only have 1 side...again they could not comprehend that I would pay extra for the items...ff...and again out of slushy mix. Oh & the outside tables need to be cleaned from spider webs.
Holee T.
I do not understand what is going on at this kennewick Sonic store. They never have any menu items available anymore. I went this past Sunday; slushy machine is still broken. Ok. I see the list of not to order, so I quickly change what I wanted. Then I try to order a Rt 44, no Rt 44. Ok a vanilla coke. No vanilla. Finally settle for a limeade with strawberry. I received a serria mist with strawberry syrup. At least there were 2 wedges of lime in my cup. Nothing came in Sonic logo cups, wrappers or bags. I understand the people working there are not to blame. Is this happening at Pasco location too? Is this location going out of business?
Shawn Pack
Seems to be the only way to get some attention in this is to leave a bad review. I'll happily update this review once you fix things. July 9, 2022.App order capabilities have been offline for weeks now. I contacted Sonic and got a standard blurb response. You've got nearly half the parking stalls blocked off. Half the the open stalls have the order screens offline. I get that labor shortages are an issue, but you've lost revenue from just problems.The food and drinks are awesome. Can't wait to come back when stuff works again.
Crystal Michelle
They were out there of SO MANY THINGS! Had to completely change what I wanted and didn’t even get a drink because they were out of slushees? What? Sat in the drive through for like 20 minutes when we only ordered like 4 things. Definitely wouldn’t come back.
Some of the car hop order stations we not working. They are not full-size pickup friendly(not enough room). Service was good people are friendly and pleasant. The milkshakes are delicious!
Greg n.
Food is ok. I actually like the belt toaster this time of year but the service here is abysmal. Came in for a cranberry lime aid and first of all the person on the intercom doesn't seem to understand that is on their menu I have to explain it to them and spell it out. Then I sit for 10 minutes and I have to walk to the door to see what's going on. A young kid comes out and says they're backed up to it when they can. How about just walking in and pouring a damn drink how hard is it? Or probably not really the kids fault because of the shitty system they have. Never again when I'm in a hurry
Zachary M.
I would highly recommend that you go to a different restaurant than this Sonic. They are consistently out of items. Today I was told they no longer serve slushees here. I will go somewhere else from now on!
Rylee D.
ordered 2 breakfast burritos, waited 40mins and watched them serve every other person who got there AFTER I ordered. then they decided to wait until my food was out to tell me they are out of salsa so I waited there for 40mins and paid 15$ just to throw my food away it's no good without the salsa. you need to fire all of these idiots and start over. Jesus christ.
Heather A.
This establishment is in serious need of adult supervision. When I came through the drive through, they were out of half of their menu items. Which is not the employees fault by any means, it was just inconvenient. Then when I was trying to put my order through, I could barely hear the girls responses on the other end. After telling her for the fourth time that I couldn't really hear her, it was just radio silence. I still had several people that I had to order for and she just cut me off and never tried to confirm my order, even after several attempts to gain her attention again. Once I got to the window to finish my order, she said "oh you still want more?" To which I replied "yes, I was unable to finish." She then rolled her eyes and said "what do you want?" I finished giving her my order, with her at first telling me she couldn't add bacon to the kids burger because it didn't come with it. I asked if she could just charge me extra to add it to the burger and she said oh, yeah I guess so. Then once the transaction was complete, they handed me two small bags of food, and told me to have a nice day. I said I am sorry to inconvenience you any more but I ordered for several people and you haven't given me half of my order yet...more eye rolling issued. Five minutes later after a lot of discussion behind the window I received the rest of my food. Which was packaged poorly, and smashed into the bags. Flattened burgers aren't really a big deal but squished tots to the point of being mashed was a little unappealing as well as specialty dogs in the same condition. Now, I get the food industry. I'm in it myself as degree holding Chef. I understand getting a little flustered during peak hours, and because of that I have a lot more patience for food workers than some. But to completely throw out customer service all together and treat a customer like they are bothering them is completely unacceptable. There didn't seem like there was one person there over the age of 17, so maybe if they had some strong leadership on staff to help guide them things would have gone smoother for them. Needless to say, when I'm in a hurry and trying to feed a small army, I will not be going to Sonic for anything.
Both TriCities locations disable the app ordering. Sonic often offers special deals, but only available in the app. Today is 50cent corndogs, for example. But they are app/online offers only. Also only in the app is half price drinks all day. I'm guessing this is the franchise owners choice, to avoid participating in specials... do they realize that it also loses the business of some customers? And certainly hurts the reputation of the Sonic brand.
This Sonic location is currently CLOSED: I drove by today and it looked totally abandoned, the ordering menus were all gutted, and there was only one car in the lot. They had barricades up at the entrance and a small sign saying they were closed due to an ownership change. No indication of when or if they would reopen.
Today was our first day trying out Sonic. My son was excited to try the shakes. They weren’t busy I was the only one in the drive thru and the girl at the window has horrible customer service.m since the moment She opened the window. And when I asked her for ketchup and ranch she made a face. she was in a hurry to get back to her conversation with her coworker. I never understand why people that don’t obviously like customer service work in customer service….
First time visitors….We went for the experience and when they failed there (no roller skating, outdoor service, music, nothing!), we decided to go through the drive through and it was clear that the woman who took our order hated her job!! And don’t order anything with ice cream - sundae, milkshake, etc - because they don’t off this currently. Nor do they have sausage, fry sauce, and the hamburger meat was over cooked and tasted like cardboard…..so we threw it away! Not to mention the Sonic off Gage by the Mall was Poorly maintained…..smells like poop by the order stand, the plants and pots are all broken and dead, the payment machine is hanging from the wires at the window, and the overall appearance the owners should be ashamed and embarrassed. If I could give them a zero point score I would.
I didn't give it a 1 star because I do understand a little about being short staffed, even if that was the issue, I don't really know. Been trying for multiple days at different times of the day just to grab a slushee and we have been told that they're out. I also understand because it's summer and hot but man to try multiple times and be out every time. My food was eh. There was a long line in the drive through so I get why it was cold. I have ordered the same thing before, the bun was not the same as it usually is, they put too much toppings on and it was extremely salty. I know, what do I expect from fast food right? 30 plus minute wait and my lid on my drink didn't stay intact so that was all spilt. Murphy's law, anything that can go wrong, will go wrong. Thanks for the ok service though and I'm sure they were probably working hard.
Ordered through the drive threw. One #1 med with tots and a #2 large with tots plus 2 medium popcorn chicken. When I paid for it was almost 27.00. Had one person give me my drinks and take my money. Another person handed me a bag with my food. I thought the bag looked small. She said everything was in the bag but I checked before pulling away. My order for chicken popcorn was not in bag. She said I didn't order them so I ordered again. When I got home I realized I had to have paid for the popcorn chicken the first time as I knew a #1 and #2 could of not been $27.00. However there was no receipt in my bag. I ended up with French fries on one order which was wrong. The fries were cold and not fully cooked. The hamburgers were burnt and cold. The popcorn chicke was so burnt that even my 4 dogs wouldn't touch them. Horrible experience and won't be back.
Apparently only the drive thru was open...then suddenly other people could order from their cars. Coneys tasted like they were store bought & not the normal sonic dogs. Stuff was stacked on the conveys so the toppings came off in the wrapper...order taker had problems comprehending what I ordered...even though it was simple...then on the kids meal was told I could only have 1 side...again they could not comprehend that I would pay extra for the items...ff...and again out of slushy mix. Oh & the outside tables need to be cleaned from spider webs.
I do not understand what is going on at this kennewick Sonic store. They never have any menu items available anymore. I went this past Sunday; slushy machine is still broken. Ok. I see the list of not to order, so I quickly change what I wanted. Then I try to order a Rt 44, no Rt 44. Ok a vanilla coke. No vanilla. Finally settle for a limeade with strawberry. I received a serria mist with strawberry syrup. At least there were 2 wedges of lime in my cup. Nothing came in Sonic logo cups, wrappers or bags. I understand the people working there are not to blame. Is this happening at Pasco location too? Is this location going out of business?
Seems to be the only way to get some attention in this is to leave a bad review. I'll happily update this review once you fix things. July 9, 2022.App order capabilities have been offline for weeks now. I contacted Sonic and got a standard blurb response. You've got nearly half the parking stalls blocked off. Half the the open stalls have the order screens offline. I get that labor shortages are an issue, but you've lost revenue from just problems.The food and drinks are awesome. Can't wait to come back when stuff works again.
They were out there of SO MANY THINGS! Had to completely change what I wanted and didn’t even get a drink because they were out of slushees? What? Sat in the drive through for like 20 minutes when we only ordered like 4 things. Definitely wouldn’t come back.
Restaurantji Recommends
Some of the car hop order stations we not working. They are not full-size pickup friendly(not enough room). Service was good people are friendly and pleasant. The milkshakes are delicious!
Food is ok. I actually like the belt toaster this time of year but the service here is abysmal. Came in for a cranberry lime aid and first of all the person on the intercom doesn't seem to understand that is on their menu I have to explain it to them and spell it out. Then I sit for 10 minutes and I have to walk to the door to see what's going on. A young kid comes out and says they're backed up to it when they can. How about just walking in and pouring a damn drink how hard is it? Or probably not really the kids fault because of the shitty system they have. Never again when I'm in a hurry
I would highly recommend that you go to a different restaurant than this Sonic. They are consistently out of items. Today I was told they no longer serve slushees here. I will go somewhere else from now on!
ordered 2 breakfast burritos, waited 40mins and watched them serve every other person who got there AFTER I ordered. then they decided to wait until my food was out to tell me they are out of salsa so I waited there for 40mins and paid 15$ just to throw my food away it's no good without the salsa. you need to fire all of these idiots and start over. Jesus christ.
This establishment is in serious need of adult supervision. When I came through the drive through, they were out of half of their menu items. Which is not the employees fault by any means, it was just inconvenient. Then when I was trying to put my order through, I could barely hear the girls responses on the other end. After telling her for the fourth time that I couldn't really hear her, it was just radio silence. I still had several people that I had to order for and she just cut me off and never tried to confirm my order, even after several attempts to gain her attention again. Once I got to the window to finish my order, she said "oh you still want more?" To which I replied "yes, I was unable to finish." She then rolled her eyes and said "what do you want?" I finished giving her my order, with her at first telling me she couldn't add bacon to the kids burger because it didn't come with it. I asked if she could just charge me extra to add it to the burger and she said oh, yeah I guess so. Then once the transaction was complete, they handed me two small bags of food, and told me to have a nice day. I said I am sorry to inconvenience you any more but I ordered for several people and you haven't given me half of my order yet...more eye rolling issued. Five minutes later after a lot of discussion behind the window I received the rest of my food. Which was packaged poorly, and smashed into the bags. Flattened burgers aren't really a big deal but squished tots to the point of being mashed was a little unappealing as well as specialty dogs in the same condition. Now, I get the food industry. I'm in it myself as degree holding Chef. I understand getting a little flustered during peak hours, and because of that I have a lot more patience for food workers than some. But to completely throw out customer service all together and treat a customer like they are bothering them is completely unacceptable. There didn't seem like there was one person there over the age of 17, so maybe if they had some strong leadership on staff to help guide them things would have gone smoother for them. Needless to say, when I'm in a hurry and trying to feed a small army, I will not be going to Sonic for anything.