The drive thru made my lady's drink completely wrong (it was actually a simple latte); we parked and she went inside after 15 minutes of waiting for her I decided to go inside and see what was taking so long. Well they put her order at the end ? after they made a mistake and never apologized. The point of drive thru is for time efficiency. The worst Starbucks in 30 plus states that I've visited.
Atmosphere: 1
Food: 1
Service: 1
Sanctus Cruoris
Great place to stop in for a hot cocoa and warm up
Atmosphere: 5
Food: 5
Service: 5
Nelly Diaz
Kinda felt ignored, after handing her out the money she had my drink right there and didnt even give it to me, i think she forgot because she noticed i was still there and didnt even say sorry for forgetting to give me my drink ?
Atmosphere: 1
Food: 4
Service: 1
Morty
Unfriendly AND they got my order wrong. Someone remind me why I’m paying $4 for coffee…
Atmosphere: 3
Food: 1
Service: 1
Sierra Meshiac
I came in on Jan 5th and the woman with the red hair was very friendly and she made me the best hot brown sugar dairy free drink. I can’t seem to go to any other Starbucks where it tastes as good as she made it. Make sure to give her a raise! ☺️?
Atmosphere: 4
Food: 5
Service: 5
Lesly AG
Inconsistent with their hours, constantly changing their closing times…hours or notices not posted on doors to notify customers.
Atmosphere: 2
Elizabeth Scrivner
It's not their fault for atmosphere, Highlands area is just always a little weird, especially at night with creeps pacingVegetarian options: Impossible sandwich, and on all sandwiches we can just remove the meatDietary restrictions: Non lactose milks like oat soy almond coconut
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
Jeremy Wall
This is painful giving a one star for service since I’m such a loyal Starbucks supporter.This store will know who needs to up the customer service game. The quality and taste was great like it always is at Starbucks.
Atmosphere: 3
Food: 5
Service: 1
Brenda Farias
I have always came before work , 9pm. And they are sometimes opened sometimes closed , when online it says they close at 10pm !!!!! Make it make sense
Barrista forgot about my pickup order , said I had to announce myself because it "Messes up the line”. I would think that’s why it’s a pick up order that’s why the app gives you a certain time for pick up.
Atmosphere: 1
Food: 5
Service: 1
Zainab Shtewi
Went through the drive-through and ordered a large drink. Then got told by the barista that the medium size was a large, even though I had ordered a large. When I asked her if she could switch it for a large, she told me they were low staffed, and insisted that I take the drinks even though they weren’t the size that I ordered. I specifically asked her for a large and she argued with me and told me that was not the case and insisted on telling me that the medium size was a large.
Service: 1
C J.
Only a two star because at least the staff was friendly albeit sllow. The facility though ...............DISGUSTING!!! Haven't been to this Starbucks in a while and man, it's really gone down hill. The bathrooms were just plain disgusting. Hand written sign on the door that they were working on one espresso machine, wasn't very busy but still still slow. Staff was friendly but seriously this facility needs some serious help. I feel like it used to be the nicest Starbucks in town. It feels like some place you'd find downtown Seattle. Garbage all over the floors, grimy dingy sink, urine running down the grout lines, nasty nasty nasty.
Wyatt
Absolutely the worst customer experience I have ever had at a Starbucks location. My favorite drink which has been perfected by the help of the Richland locations was just denied. Told I couldn’t do that??? Like what I have been getting the same drink the same way for years now! But this location told me I’m wrong can’t do that? Really? Also my drink is also wrong! Didn’t even put everything in I asked for! So this is wild to me! I have never had a bad experience at Starbucks ever
Atmosphere: 1
Food: 1
Service: 1
Ben
Car line is usually very long at normal commuter hours. Not to sound insensitive, this is a frequent hang location for the homeless both inside and out. There is always someone outside the store.
The London Fog Tea is nasty tasting.
The drive thru made my lady's drink completely wrong (it was actually a simple latte); we parked and she went inside after 15 minutes of waiting for her I decided to go inside and see what was taking so long. Well they put her order at the end ? after they made a mistake and never apologized. The point of drive thru is for time efficiency. The worst Starbucks in 30 plus states that I've visited.
Atmosphere: 1
Food: 1
Service: 1
Great place to stop in for a hot cocoa and warm up
Atmosphere: 5
Food: 5
Service: 5
Kinda felt ignored, after handing her out the money she had my drink right there and didnt even give it to me, i think she forgot because she noticed i was still there and didnt even say sorry for forgetting to give me my drink ?
Atmosphere: 1
Food: 4
Service: 1
Unfriendly AND they got my order wrong. Someone remind me why I’m paying $4 for coffee…
Atmosphere: 3
Food: 1
Service: 1
I came in on Jan 5th and the woman with the red hair was very friendly and she made me the best hot brown sugar dairy free drink. I can’t seem to go to any other Starbucks where it tastes as good as she made it. Make sure to give her a raise! ☺️?
Atmosphere: 4
Food: 5
Service: 5
Inconsistent with their hours, constantly changing their closing times…hours or notices not posted on doors to notify customers.
Atmosphere: 2
It's not their fault for atmosphere, Highlands area is just always a little weird, especially at night with creeps pacingVegetarian options: Impossible sandwich, and on all sandwiches we can just remove the meatDietary restrictions: Non lactose milks like oat soy almond coconut
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
This is painful giving a one star for service since I’m such a loyal Starbucks supporter.This store will know who needs to up the customer service game. The quality and taste was great like it always is at Starbucks.
Atmosphere: 3
Food: 5
Service: 1
I have always came before work , 9pm. And they are sometimes opened sometimes closed , when online it says they close at 10pm !!!!! Make it make sense
Restaurantji Recommends
Barrista forgot about my pickup order , said I had to announce myself because it "Messes up the line”. I would think that’s why it’s a pick up order that’s why the app gives you a certain time for pick up.
Atmosphere: 1
Food: 5
Service: 1
Went through the drive-through and ordered a large drink. Then got told by the barista that the medium size was a large, even though I had ordered a large. When I asked her if she could switch it for a large, she told me they were low staffed, and insisted that I take the drinks even though they weren’t the size that I ordered. I specifically asked her for a large and she argued with me and told me that was not the case and insisted on telling me that the medium size was a large.
Service: 1
Only a two star because at least the staff was friendly albeit sllow. The facility though ...............DISGUSTING!!! Haven't been to this Starbucks in a while and man, it's really gone down hill. The bathrooms were just plain disgusting. Hand written sign on the door that they were working on one espresso machine, wasn't very busy but still still slow. Staff was friendly but seriously this facility needs some serious help. I feel like it used to be the nicest Starbucks in town. It feels like some place you'd find downtown Seattle. Garbage all over the floors, grimy dingy sink, urine running down the grout lines, nasty nasty nasty.
Absolutely the worst customer experience I have ever had at a Starbucks location. My favorite drink which has been perfected by the help of the Richland locations was just denied. Told I couldn’t do that??? Like what I have been getting the same drink the same way for years now! But this location told me I’m wrong can’t do that? Really? Also my drink is also wrong! Didn’t even put everything in I asked for! So this is wild to me! I have never had a bad experience at Starbucks ever
Atmosphere: 1
Food: 1
Service: 1
Car line is usually very long at normal commuter hours. Not to sound insensitive, this is a frequent hang location for the homeless both inside and out. There is always someone outside the store.
Atmosphere: 1
Food: 4
Service: 3