Josh & staff are so friendly Our drinks & breakfast Hit The Spot Nice music Clean dining room & restroom Thank you Everyone
Atmosphere: 5
Food: 5
Service: 5
Ariel Martinez
Drive thru experience was nice. Really fast, friendly, service.
Dietary restrictions: They have lactose free milks to choose from.
Atmosphere: 4
Food: 4
Service: 5
Edward Lee
I wanted to share some feedback about an experience we had just now. While we understand the importance of respecting closing time, we felt rushed when a barista held the door open and waited for us to leave. We were just taking an extra minute, and this approach felt unnecessary and a bit uncomfortable.
We value the service your team provides and hope this feedback can help encourage a more understanding and respectful approach for future interactions. Thank you!
Atmosphere: 1
Food: 1
Service: 1
Beau Beckley
They closed 10 minutes early.
PJ
The young lady was super helpful and fast
Atmosphere: 5
Food: 5
Service: 5
Lori St.Vincent
This is the second time I've been to this location at the drive thru. Ordered caramel macchiato and they got it wrong both times. This time they didn't put caramel in it.
Carol Monteleone-Whiteside
My Salted Carmel Cold Foam Cold Brew was topped with cinnamon, not ordered but an admitted mistake (1) as the drive thru cashier started to hand it to me while asking if that was OK (2) or they could make it over but throw away (3) the wrong drink rather then give it to me. I took the wrong drink because I didn't want to be wasteful. 3 problems with this example of customer service. As a 35 year customer, it's not the level I expect at any SB locations but unfortunately experienced at grocery store franchises. I took a survey 10 days ago but haven't heard from anyone. Thank you for striving to improve.
Atmosphere: 5
Food: 1
Service: 2
kittenlove1987
So I was here 5/15/24 about 10:45AM ish and chose to go inside & it wasn't busy at all without any people standing in line the entire time( not so sure about drive thru though) The guy working the registers was pretty friendly & polite ...BUT the girl at the end handing out the drinks seems very "Careless or non social with customers " because after I received my drink, I asked her like 1 minute later while she was turned around not very far from me ( pretty close by) politely if I can please get some Iced water? ( I KNOW SHE HEARD ME BECAUSE SHE WASN'T SPEAKING TO NOBODY ON HER HEADSET) A simple reply saying "hold on I'll be with you shortly"OR even a simple kind gesture" and acknowledgement would've been fine even if she was in the middle of making a drink. But this girl seemed to purposely ignore me And i eventually decided to just go around to ask the front cashier, BUT BY THE TIME I ASKED HIM FOR ICED WATER.....GUESS WHAT??? ALL OF A SUDDEN SHE FINALLY PUT THE WATER AT THE END OF THE COUNTER, AND THE CASHIER MENTIONED IT TO ME ( I personally think she wouldn't have if i didn't go ask the cashier). Again she was nearby and wasn't speaking to anyone on her headset, But completely ignoring people on purpose is just plain rude and disrespectful. I have a feeling she might not like interacting with people too much and just prefers handing out the drinks asap avoiding interacting or caring to help customers with a question. Hell if I know anyways!!! If that's the case then find another job with less interaction as possible.
Atmosphere: 4
Food: 4
Service: 3
Todd Shepard
Happy counter worker, helped me navigate the gift card on my Starbucks app. Faster than I have seen at most other shops.
Atmosphere: 5
Food: 5
Service: 5
lama Alploshe
The worst branch and the worst employees. I work with Instacart. I accepted a $9 order on the basis that it was close to Costco and just was one item and was surprised to find 10TC of ice of 20 lbs each for a total of 200 lbs.I asked them for help, and they asked me to bring it inside. But I left it at the door. When I checked out on the app, they gave me a $3 tip and then charged to 1.5 $ hhhhhhhhhhh. By the way, I accepted your order by mistake .To the hell???
I’ve been a Starbucks regular for years, I grew up in Seattle and found myself in the mobile order drive thru line once or twice a day during high school and college. It’s almost always cookie cutter, predictable experience - not this location at the Columbia Center in Richland. I came in for a coffee, and the staff was incredibly friendly and engaging, we reminisced about old Starbucks items we missed & the store was very clean and nice looking. I wanna give a shoutout to Maisie, I was in for an hour and she is just incredible. She recommended a drink for me that absolutely knocked my socks off, she was constantly cleaning the bar and tidying up when no one was ordering, and she made a point to make sure everyone’s drinks were correct and made quickly. This location is on top of it, best Starbucks I’ve been to in years, very very impressed.
Disappointed, with the services at this location starbucks refused, to sell me ice even though we bought an expresso drink. The employee, wasn't willing to sell me, a water with ice, because apparently they can't sell ice and can only give water. I previously, been sold water with ice in previous locations. Ridiculous, considering I bought a 9 dollar drink and was willing to pay the 75 cents extra for water with ice.
Service: 1
Christoph Putrzenski
$3.21 for a cup of cold, stale coffee. Great job.
Jinger Willis
They were having a little bit of a rough morning. But the customer service really impressed me. I wish I would have caught the guys name. I work in the same parking lot, my order was taking a little bit longer then normal and the guy from Starbucks called me to let me know that my order was ready. He knew where I worked and took the time to find my number and call me. He is Amazing!! Thank you!
Josh & staff are so friendly
Our drinks & breakfast Hit The Spot
Nice music
Clean dining room & restroom
Thank you Everyone
Atmosphere: 5
Food: 5
Service: 5
Drive thru experience was nice. Really fast, friendly, service.
Dietary restrictions: They have lactose free milks to choose from.
Atmosphere: 4
Food: 4
Service: 5
I wanted to share some feedback about an experience we had just now. While we understand the importance of respecting closing time, we felt rushed when a barista held the door open and waited for us to leave. We were just taking an extra minute, and this approach felt unnecessary and a bit uncomfortable.
We value the service your team provides and hope this feedback can help encourage a more understanding and respectful approach for future interactions. Thank you!
Atmosphere: 1
Food: 1
Service: 1
They closed 10 minutes early.
The young lady was super helpful and fast
Atmosphere: 5
Food: 5
Service: 5
This is the second time I've been to this location at the drive thru. Ordered caramel macchiato and they got it wrong both times. This time they didn't put caramel in it.
My Salted Carmel Cold Foam Cold Brew was topped with cinnamon, not ordered but an admitted mistake (1) as the drive thru cashier started to hand it to me while asking if that was OK (2) or they could make it over but throw away (3) the wrong drink rather then give it to me. I took the wrong drink because I didn't want to be wasteful. 3 problems with this example of customer service. As a 35 year customer, it's not the level I expect at any SB locations but unfortunately experienced at grocery store franchises. I took a survey 10 days ago but haven't heard from anyone. Thank you for striving to improve.
Atmosphere: 5
Food: 1
Service: 2
So I was here 5/15/24 about 10:45AM ish and chose to go inside & it wasn't busy at all without any people standing in line the entire time( not so sure about drive thru though) The guy working the registers was pretty friendly & polite ...BUT the girl at the end handing out the drinks seems very "Careless or non social with customers " because after I received my drink, I asked her like 1 minute later while she was turned around not very far from me ( pretty close by) politely if I can please get some Iced water? ( I KNOW SHE HEARD ME BECAUSE SHE WASN'T SPEAKING TO NOBODY ON HER HEADSET) A simple reply saying "hold on I'll be with you shortly"OR even a simple kind gesture" and acknowledgement would've been fine even if she was in the middle of making a drink. But this girl seemed to purposely ignore me And i eventually decided to just go around to ask the front cashier, BUT BY THE TIME I ASKED HIM FOR ICED WATER.....GUESS WHAT??? ALL OF A SUDDEN SHE FINALLY PUT THE WATER AT THE END OF THE COUNTER, AND THE CASHIER MENTIONED IT TO ME ( I personally think she wouldn't have if i didn't go ask the cashier). Again she was nearby and wasn't speaking to anyone on her headset, But completely ignoring people on purpose is just plain rude and disrespectful. I have a feeling she might not like interacting with people too much and just prefers handing out the drinks asap avoiding interacting or caring to help customers with a question. Hell if I know anyways!!! If that's the case then find another job with less interaction as possible.
Atmosphere: 4
Food: 4
Service: 3
Happy counter worker, helped me navigate the gift card on my Starbucks app. Faster than I have seen at most other shops.
Atmosphere: 5
Food: 5
Service: 5
The worst branch and the worst employees. I work with Instacart. I accepted a $9 order on the basis that it was close to Costco and just was one item and was surprised to find 10TC of ice of 20 lbs each for a total of 200 lbs.I asked them for help, and they asked me to bring it inside. But I left it at the door. When I checked out on the app, they gave me a $3 tip and then charged to 1.5 $ hhhhhhhhhhh. By the way, I accepted your order by mistake .To the hell???
Atmosphere: 1
Service: 1
Restaurantji Recommends
I’ve been a Starbucks regular for years, I grew up in Seattle and found myself in the mobile order drive thru line once or twice a day during high school and college. It’s almost always cookie cutter, predictable experience - not this location at the Columbia Center in Richland. I came in for a coffee, and the staff was incredibly friendly and engaging, we reminisced about old Starbucks items we missed & the store was very clean and nice looking. I wanna give a shoutout to Maisie, I was in for an hour and she is just incredible. She recommended a drink for me that absolutely knocked my socks off, she was constantly cleaning the bar and tidying up when no one was ordering, and she made a point to make sure everyone’s drinks were correct and made quickly. This location is on top of it, best Starbucks I’ve been to in years, very very impressed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Starbucks Blonde Espresso Roast
Disappointed, with the services at this location starbucks refused, to sell me ice even though we bought an expresso drink. The employee, wasn't willing to sell me, a water with ice, because apparently they can't sell ice and can only give water. I previously, been sold water with ice in previous locations. Ridiculous, considering I bought a 9 dollar drink and was willing to pay the 75 cents extra for water with ice.
Service: 1
$3.21 for a cup of cold, stale coffee. Great job.
They were having a little bit of a rough morning. But the customer service really impressed me. I wish I would have caught the guys name. I work in the same parking lot, my order was taking a little bit longer then normal and the guy from Starbucks called me to let me know that my order was ready. He knew where I worked and took the time to find my number and call me. He is Amazing!! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Great place to grab a coffee ☕ or drink.Friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mocha Cookie Crumble Frappuccino
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