Starbucks

1659 N Columbia Center Blvd, Kennewick
(509) 661-3820

Recent Reviews

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Melana Sytnik

The drinks are amazing and i really loved the staff, in the drive thru this girl was so kind and she really brightened my mood up, i wish i remembered her name but she was so sweet this starbucks is incredible in every way

Atmosphere: 5

Food: 5

Service: 5

minerva matinez

Didn’t give me the drink I wanted and the barista was rude when asked for the correct drink. Don’t recommend

Maria Martinez

Friendly baristas and drinks are made fast

Atmosphere: 5

Food: 4

Service: 5

Noah M

I absolutely love this Starbucks! I always order an iced caramel macchiato with extra caramel, and they get it perfect every single time. The baristas are amazing… they’re friendly, welcoming, and always make me feel happy and comfortable when I walk in. It’s clear they care about what they do and take pride in creating a great experience. This location truly feels like my go-to happy place. Thank you for always making my day better!☕️

Atmosphere: 5

Food: 5

Service: 5

Samuel Conness

Excellent service. Staff is always very nice. Always play great music on Saturday.

Atmosphere: 5

Food: 5

Service: 5

Brian Watson

Seems like every time I swing by they are out of actual coffee.

Alicia Padvorac

My new favorite Starbucks! Josh, the barista, provided EXCELLENT customer service to everyone that came in while I was there, as well as a great drink recommendation for me. The best customer service I have seen in years! I’m not normally a Starbucks person unless I am traveling, but I will be back!

Atmosphere: 5

Food: 5

Service: 5

Kris Wilson

Josh & staff are so friendly
Our drinks & breakfast Hit The Spot
Nice music
Clean dining room & restroom
Thank you Everyone

Atmosphere: 5

Food: 5

Service: 5

Ariel Martinez

Drive thru experience was nice. Really fast, friendly, service.

Dietary restrictions: They have lactose free milks to choose from.

Atmosphere: 4

Food: 4

Service: 5

Edward Lee

I wanted to share some feedback about an experience we had just now. While we understand the importance of respecting closing time, we felt rushed when a barista held the door open and waited for us to leave. We were just taking an extra minute, and this approach felt unnecessary and a bit uncomfortable.

We value the service your team provides and hope this feedback can help encourage a more understanding and respectful approach for future interactions. Thank you!

Atmosphere: 1

Food: 1

Service: 1

Beau Beckley

They closed 10 minutes early.

PJ

The young lady was super helpful and fast

Atmosphere: 5

Food: 5

Service: 5

Lori St.Vincent

This is the second time I've been to this location at the drive thru. Ordered caramel macchiato and they got it wrong both times. This time they didn't put caramel in it.

Carol Monteleone-Whiteside

My Salted Carmel Cold Foam Cold Brew was topped with cinnamon, not ordered but an admitted mistake (1) as the drive thru cashier started to hand it to me while asking if that was OK (2) or they could make it over but throw away (3) the wrong drink rather then give it to me. I took the wrong drink because I didn't want to be wasteful. 3 problems with this example of customer service. As a 35 year customer, it's not the level I expect at any SB locations but unfortunately experienced at grocery store franchises. I took a survey 10 days ago but haven't heard from anyone. Thank you for striving to improve.

Atmosphere: 5

Food: 1

Service: 2

kittenlove1987

So I was here 5/15/24 about 10:45AM ish and chose to go inside & it wasn't busy at all without any people standing in line the entire time( not so sure about drive thru though) The guy working the registers was pretty friendly & polite ...BUT the girl at the end handing out the drinks seems very "Careless or non social with customers " because after I received my drink, I asked her like 1 minute later while she was turned around not very far from me ( pretty close by) politely if I can please get some Iced water? ( I KNOW SHE HEARD ME BECAUSE SHE WASN'T SPEAKING TO NOBODY ON HER HEADSET) A simple reply saying "hold on I'll be with you shortly"OR even a simple kind gesture" and acknowledgement would've been fine even if she was in the middle of making a drink. But this girl seemed to purposely ignore me And i eventually decided to just go around to ask the front cashier, BUT BY THE TIME I ASKED HIM FOR ICED WATER.....GUESS WHAT??? ALL OF A SUDDEN SHE FINALLY PUT THE WATER AT THE END OF THE COUNTER, AND THE CASHIER MENTIONED IT TO ME ( I personally think she wouldn't have if i didn't go ask the cashier). Again she was nearby and wasn't speaking to anyone on her headset, But completely ignoring people on purpose is just plain rude and disrespectful. I have a feeling she might not like interacting with people too much and just prefers handing out the drinks asap avoiding interacting or caring to help customers with a question. Hell if I know anyways!!! If that's the case then find another job with less interaction as possible.

Atmosphere: 4

Food: 4

Service: 3

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