With the exception of all my items not being available, this was a better experience than we have been having at this location. Fast service AND a nice gentleman bringing us our order. amazing!
Angela B.
I have stopped using this Walmart they do not offer any bags even to buy other than the fabric ones that are ridiculously expensive. The customer service is not good, when you ask an employee for help, they tell you it's not their department with attitude and walk away.
Liliana T.
I absolutely cant with this location. I've had one too many problems and this is my recent one. I ordered groceries for curbside pickup and got a message that it's ready. I head over I checked in before heading to the store. I put in my parking number and I was waiting for a good hour and a half. Mind you it's 90 degrees here. I called to see what was going on but no one answered I called like 4-5 times and when they finally answered they proceeded to tell my that they didn't have my order ready. This happened last time for delivery but 70% of my stuff were missing so I decided to do curbside. Do not recommend this location.
Sergio A.
TLE sucks. One car ahead of us and we're still waiting on an oil change. (2 hours and counting) no sense of urgency.
Mona L.
Shelves are always empty and nobody answers the phone. Had to contact automotive department to ask a question regarding the photo department! Worst Walmart ever!
Ivonne Z.
All I can say count the money when getting a reimbursement because I was not given the right amount back from a purchase I made the price I payed was $43.95 and I was missing $20 after the asociaste gave me the reimbursement I did not count the money right as the associate gave it to me it was my fault buuuutttt I trusted Walmart and was stolen $20 from Walmart that amount is nothing for Walmart for me is one hour of work wage 6 associates were looking into the problem just to tell me the teller was not over and the cámaras show the asóciate gave me the money Yes he did give me the money but not the correct amount they said to me you probably dropped it there is no way because I put it right there and then in my purse to me they did not believe me and didn't want to solve the problem so please count your change or reimbursement when you shop at Walmart.
Kevin C.
They tried hard to refuse to honor the manufactures recall on formula. We had purchased formula from them and then found out that it was being recalled. I took the unopened container back to the store and was told that since I did not have a receipt they would not issue store credit on the recalled product, they could only do an exchange. I was told to grab a product that we equal to or greater than what I had purchased. I went back to get new formula and they did not have much of anything in stock. I had to get a different brand that was slightly larger. When I returned to customer service, they then decided that I had to pay the difference on the two on the exchange even though, one the product was recalled and two I did what they told me to do. It is absolutely stupid they hoops that I had to jump through to take care of a recall and keep my newborn safe.
Colt L.
Curb side ordering here sucked so bad! 55 minutes waiting after checking in and not delivered to my car. To boot the guy answering the phones right now is completely incompetent. Zero customer service and horrible experience!!
BiznessFirst
Excellent store. The Manager Krystle was very fast and friendly. She ran the entire line effectively while being very personable to her customers. She was also training what looked like a nervous kid on her first day at her first job. Easy 5 stars
Anonymous A.
Kameryn was very rude. I asked where the tire center is, and she acted like she didn't know rudely. I had to point it to her and she kept telling me I was wrong, even though I was right about where the location is because I ended up walking exactly where she denied and I was right. She acted very high.
Good luck buying liquor here. Every time I try, over the last 6 months this is what happens: * I push the button to call for someone to unlock it * wait a few minutes, push it again * ask an employee, who goes to find someone * sometimes after a few more minutes they find someone, although this time no one came after an additional 5 minutes of waiting. A few months ago an employee told me he didn't hear the alert thru his head set and assumed the call button battery was dead. still, months later same problem. I had to go to Kennewick Safeway instead.
K. M.
So, I come here a lot because it's the closest I can get to. Low prices: alright. Variety: not really, but it has what I need. But those are the reasons it's gotten the stars anyway. This walmart is bent on making things hard for disabled and semi-disabled people. They have 3 benches inside each of the two doors, one bench past the metal detectors on the grocery entry side, and two benches in the pharmacy. This is a total of 9 benches (unless I've missed something somewhere). They refuse to put benches anywhere else in the store. The Pasco store has a set of benches at the end of the grocery area, and out by the gardening area so that a disabled or semi-disabled person could sit and take a break. Or even an abled person could sit and double check their list or phone so they aren't taking up space in an aisle. To achieve this same level of convenience the kennewick walmart wouldn't even need to buy more benches, literally take 4 of the 6 by the front doors and disperse them through the store. Even their auto repair area doesn't have a bench! Are people supposed to stand around for an hour doing nothing? Obviously endcaps and displays cluttering up the aisles are more important to them than having the money of the disabled and semi-disabled peoples.
Dani B.
Don't order items online if there is the slightest possibility you might need to return them. I ordered a fan from the Kennewick store, never opened the box, and sent my daughter to return it to the Kennewick store. Should be straightforward especially since I sent her with the card it was paid with and a grocery list so she could just "exchange" it. Apparently you can't return items in the store without calling some other number who then directs you to go back to the store to tell them to call it in. But even then, they can't take the item back without the buyer's photo ID and a ritual sacrifice. What the actual f kind of return policy is this?! I know, it's Walmart so what do I expect but for real, people need to know that if you buy thru the mobile order you are stuck with it for life. This is absolutely the most ridiculous experience I've had since I didn't get the pink sticker at the door in 2005.
Konstantin R.
I took my car to get serviced, the customer service was poor. I got my car back filthy. My interior had oil on the door handles, the seats, and the steering wheel. This is not the first time that happened. They got the job done but super sloppy and no quality.
Ed M.
We were told via the phone we could park here but at 6:30AM the next morning the management was knocking on the door telling us we had one hour to move. FYI; Don't oak your RV overnight at this Walmart. Besides that I slept like a baby. On we go to Missoula, Montana.
With the exception of all my items not being available, this was a better experience than we have been having at this location. Fast service AND a nice gentleman bringing us our order. amazing!
I have stopped using this Walmart they do not offer any bags even to buy other than the fabric ones that are ridiculously expensive. The customer service is not good, when you ask an employee for help, they tell you it's not their department with attitude and walk away.
I absolutely cant with this location. I've had one too many problems and this is my recent one. I ordered groceries for curbside pickup and got a message that it's ready. I head over I checked in before heading to the store. I put in my parking number and I was waiting for a good hour and a half. Mind you it's 90 degrees here. I called to see what was going on but no one answered I called like 4-5 times and when they finally answered they proceeded to tell my that they didn't have my order ready. This happened last time for delivery but 70% of my stuff were missing so I decided to do curbside. Do not recommend this location.
TLE sucks. One car ahead of us and we're still waiting on an oil change. (2 hours and counting) no sense of urgency.
Shelves are always empty and nobody answers the phone. Had to contact automotive department to ask a question regarding the photo department! Worst Walmart ever!
All I can say count the money when getting a reimbursement because I was not given the right amount back from a purchase I made the price I payed was $43.95 and I was missing $20 after the asociaste gave me the reimbursement I did not count the money right as the associate gave it to me it was my fault buuuutttt I trusted Walmart and was stolen $20 from Walmart that amount is nothing for Walmart for me is one hour of work wage 6 associates were looking into the problem just to tell me the teller was not over and the cámaras show the asóciate gave me the money Yes he did give me the money but not the correct amount they said to me you probably dropped it there is no way because I put it right there and then in my purse to me they did not believe me and didn't want to solve the problem so please count your change or reimbursement when you shop at Walmart.
They tried hard to refuse to honor the manufactures recall on formula. We had purchased formula from them and then found out that it was being recalled. I took the unopened container back to the store and was told that since I did not have a receipt they would not issue store credit on the recalled product, they could only do an exchange. I was told to grab a product that we equal to or greater than what I had purchased. I went back to get new formula and they did not have much of anything in stock. I had to get a different brand that was slightly larger. When I returned to customer service, they then decided that I had to pay the difference on the two on the exchange even though, one the product was recalled and two I did what they told me to do. It is absolutely stupid they hoops that I had to jump through to take care of a recall and keep my newborn safe.
Curb side ordering here sucked so bad! 55 minutes waiting after checking in and not delivered to my car. To boot the guy answering the phones right now is completely incompetent. Zero customer service and horrible experience!!
Excellent store. The Manager Krystle was very fast and friendly. She ran the entire line effectively while being very personable to her customers. She was also training what looked like a nervous kid on her first day at her first job. Easy 5 stars
Kameryn was very rude. I asked where the tire center is, and she acted like she didn't know rudely. I had to point it to her and she kept telling me I was wrong, even though I was right about where the location is because I ended up walking exactly where she denied and I was right. She acted very high.
Restaurantji Recommends
Good luck buying liquor here. Every time I try, over the last 6 months this is what happens: * I push the button to call for someone to unlock it * wait a few minutes, push it again * ask an employee, who goes to find someone * sometimes after a few more minutes they find someone, although this time no one came after an additional 5 minutes of waiting. A few months ago an employee told me he didn't hear the alert thru his head set and assumed the call button battery was dead. still, months later same problem. I had to go to Kennewick Safeway instead.
So, I come here a lot because it's the closest I can get to. Low prices: alright. Variety: not really, but it has what I need. But those are the reasons it's gotten the stars anyway. This walmart is bent on making things hard for disabled and semi-disabled people. They have 3 benches inside each of the two doors, one bench past the metal detectors on the grocery entry side, and two benches in the pharmacy. This is a total of 9 benches (unless I've missed something somewhere). They refuse to put benches anywhere else in the store. The Pasco store has a set of benches at the end of the grocery area, and out by the gardening area so that a disabled or semi-disabled person could sit and take a break. Or even an abled person could sit and double check their list or phone so they aren't taking up space in an aisle. To achieve this same level of convenience the kennewick walmart wouldn't even need to buy more benches, literally take 4 of the 6 by the front doors and disperse them through the store. Even their auto repair area doesn't have a bench! Are people supposed to stand around for an hour doing nothing? Obviously endcaps and displays cluttering up the aisles are more important to them than having the money of the disabled and semi-disabled peoples.
Don't order items online if there is the slightest possibility you might need to return them. I ordered a fan from the Kennewick store, never opened the box, and sent my daughter to return it to the Kennewick store. Should be straightforward especially since I sent her with the card it was paid with and a grocery list so she could just "exchange" it. Apparently you can't return items in the store without calling some other number who then directs you to go back to the store to tell them to call it in. But even then, they can't take the item back without the buyer's photo ID and a ritual sacrifice. What the actual f kind of return policy is this?! I know, it's Walmart so what do I expect but for real, people need to know that if you buy thru the mobile order you are stuck with it for life. This is absolutely the most ridiculous experience I've had since I didn't get the pink sticker at the door in 2005.
I took my car to get serviced, the customer service was poor. I got my car back filthy. My interior had oil on the door handles, the seats, and the steering wheel. This is not the first time that happened. They got the job done but super sloppy and no quality.
We were told via the phone we could park here but at 6:30AM the next morning the management was knocking on the door telling us we had one hour to move. FYI; Don't oak your RV overnight at this Walmart. Besides that I slept like a baby. On we go to Missoula, Montana.